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0.3 miles away
The Woodlands by Heritage Retirement Communities
16333 Chagrin Blvd, Cleveland, OH 44120$3,600/mo starting price
StoryPoint Shaker Heights
17000 Van Aken Blvd, Shaker Heights, OH 44120
Community Reviews and Comparisions
Featured Review
Lashawn
4
|
October 7, 2025
I toured StoryPoint Shaker Heights. The place is beautiful. The decorations are beautiful. The care they give the people is beautiful, but it has a small stench. That's a new building, and it should not have a urine smell to it. I have friends who stay there as well. The staff is nice and friendly. I guess everywhere is short. I've been there several times, but the last time I was there, I guess they had a few issues with staffing being short as far as assisting the people getting dressed, and then the kitchen help. They have three people who help with the kitchen, and the actual cook didn't show up that day. So, they had to order food out, which they were on point with ordering the food out. But I think that there should always be a backup cook and not just one person that's being a cook. The facility and the upkeep looked beautiful. I mean, like everything, when you come in, it's beautiful artwork. It looks clean. I don't know if they're not using some bleach or something when they clean. I think they need to invest in something a bit more stringent to kill the scent because you can use basic bleach and water, and it won't have that smell.
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Pricing for StoryPoint Shaker Heights
Starting at
$5,095
About StoryPoint Shaker Heights in Shaker Heights, Ohio
Welcome to StoryPoint Shaker Heights (formerly HarborChase), a senior living community in historic Shaker Heights, Ohio, where our residents are at the heart of everything we do. We take the time to get to know each resident to ensure they receive the absolute best care for their unique wants and needs. Along with assisted living and memory care, our community offers an array of daily activities and amenities for seniors to enjoy. We make sure our residents feel right at home.Our beautiful and newly built community proudly serves residents all around Cuyahoga County.
To learn more about this provider's license and review other available state reports, please visit:
Ohio Department of Health Long-Term Care Provider Search
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Reviews of StoryPoint Shaker Heights in Shaker Heights, Ohio
4.5
(2 reviews)
Facility
4.5
Staff
4.5
Activities
5.0
Value
4.0
Lashawn
4
|
October 7, 2025
I toured StoryPoint Shaker Heights. The place is beautiful. The decorations are beautiful. The care they give the people is beautiful, but it has a small stench. That's a new building, and it should not have a urine smell to it. I have friends who stay there as well. The staff is nice and friendly. I guess everywhere is short. I've been there several times, but the last time I was there, I guess they had a few issues with staffing being short as far as assisting the people getting dressed, and then the kitchen help. They have three people who help with the kitchen, and the actual cook didn't show up that day. So, they had to order food out, which they were on point with ordering the food out. But I think that there should always be a backup cook and not just one person that's being a cook. The facility and the upkeep looked beautiful. I mean, like everything, when you come in, it's beautiful artwork. It looks clean. I don't know if they're not using some bleach or something when they clean. I think they need to invest in something a bit more stringent to kill the scent because you can use basic bleach and water, and it won't have that smell.
Provider Response
Hi Lashawn,
Thank you for taking the time to share your feedback! We’re glad you enjoyed the beauty of our community, the décor, and the care our team provides.
Regarding the experience you observed, there was an issue in the kitchen that day which required ordering food from an outside source. Our team, including our Sous Chef, worked to ensure residents were well cared for despite the challenge. We take cleanliness and comfort seriously and continue to address any concerns to maintain a welcoming environment for all residents and guests. We appreciate your observations and hope your next visit reflects the improvements we’ve implemented! We would love to connect again directly to discuss your concerns and provide additional insight as well. Please call our community and ask to speak with our Community Specialist! Thank you.
Jaimee
5
|
November 8, 2023
My sister moved into here. The place is beautiful. The rooms are small, like all of them, but it's very clean. When you walk in the door of their restaurant, it's almost like a restaurant. So, you don't get a lot of the smell that you get at some of the other places. It smells like food and it's very clean. You sign in and sign out, so whoever is at the desk has always been friendly. They have a whole calendar of activities. They have trivia nights, music nights, a movie theater, and a gym, and they're always doing something. My sister said the food is very good. It's only been a couple of weeks, but she's very happy. Everything I hear from her is positive.
Provider Response
Hi Jaimee,
Thank you for sharing your experience! It’s great to know your sister is happy with the cleanliness, activities, and food. We’re glad to see the community is meeting her needs so far! If you have any questions, feel free to reach out. Thank you.
Services and Amenities of StoryPoint Shaker Heights in Shaker Heights, Ohio
Campus/Building Details
- Coffee Shop
Games Hobbies & Recreation
- Arts & Crafts Activities/Programs
- Literary Activities/Programs
- Educational Activities/Programs
- Music Activities/Programs
- Facilitated Field Trips/Outings
- Tabletop & Other Games/Programs
- Horticultural Activities
- Golf
Inside Amenities
- Entertainment Venues
- Cable/Satellite TV in Common Area
Room Amenities
- Wifi/Internet In Unit
- Cable/Satellite In Unit
Personal Care
- Cooking services
Pets
- Pets
Dining
- Communal Dining
- Room Service
- Guest Meals
Guests
- Guest Parking
On-Site Services
- Religious Services
Transportation & Shopping
- General Transportation Services
Financing & Payment Options
- Accepts Check Payments
- All Inclusive Rent
- Veterans Aid (VA) Benefits Accepted
Fitness & Wellness Programs
- Fitness & wellness facilities/equipment
- Salon Services
- Yoga/Stretching opportunities
Housekeeping & Maintenance
- Housekeeping Services
- Laundry Services
- Linen Services
Outside Amenities
- Garden
Kitchen Types
- Kitchenette
Parking Options
- Parking Lot
Additional Amenity Information
- State Licenses: 2967R
State Licenses
State License: 2967R
Costs for StoryPoint Shaker Heights in Shaker Heights, Ohio
Assisted Living
$5,095
Starting Price
Memory Care
$7,195
Starting Price
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