The Bridge at Longmont

Norma

My sister likes The Bridge at Longmont. My first impression was that it was very colorful. It was spacious and welcoming. It was well-appointed. All of the people who were there looked happy. The person during the tour was great. She was personable, friendly, humorous, considerate, insightful, very caring, and very willing to look at what the possible client could bring to the place and what the place could bring to her. I didn't have the food, but the dining facility looked very nice. It looked to me as though they offered a lot of things. They were doing Trivial Pursuit, exercises, and bingo. They had a miniature horse there while we were going through and the horse would go around from person to person and they could pet the horse. It was really cute. The staff was very nice. We met the medical person. The library was nice looking. I liked that they had all kinds of little places where people could sit and have a chat. We were invited back any time for any meal. It looked very well-kept.

Debbie

I went and looked at the Bridge at Longmont. I liked it very much. That's where I would want to place my mother-in-law, but my husband is going to make the decision between them and the other place. They're clean, they're bright, and the atmosphere is great. The activities are above and beyond. The staff was wonderful. The tour was good. They answered every single question. I liked the fact that I felt comfortable there, and it was good. They had a great menu. They have two choices for lunch and dinner, and if they don't like those choices, then there's a 20-item menu that they can choose from whenever they want to during the day. You could consider their breakfast a buffet, but it's served, and then they have a special of the day as well on top of it.

Tom

My mother is at The Bridge at Longmont. She likes this place. It was mainly the residents that put it over the top. They were so friendly. They said, "Oh, you're a new person. Are you going to be living here?" She liked that. The staff is pretty good. They're very attentive. They know your name pretty much by the second time you get in there. The rooms are larger than expected. We got a studio, and it's plenty big. The food is very tasty and the portions are a pretty good size for regular people. Mom is liking the half portions. They are pretty good in activities and they're very varied. My only complaint though is basically after dinner, you're kind of on your own. They don't have any activities planned for, say, evening. I like it. Mom likes it; that's the most important part. We had a little snafu in our room. They did not know that that room was being rented out right away, so we had to wait for it to get recleaned, but other than that, the facility is in great shape. It's clean, there's no clutter, and there are no smells. The cost is pretty good. It was pretty average from what we found. The customization is better than most of the facilities we looked at.

Judy

My mother is staying in The Bridge Assisted Living at Life Care Center of Longmont. She has been there for three years now. It's very clean. There's always somebody at the front desk. They're very health conscious. We wear masks. Her room is always very clean. They do her laundry. You pay for everything extra. If you want them to give her prescriptions, you have to pay extra for them to do that. They've got a beauty shop. Everything is extra. You pay a flat fee for an apartment, but any extra services cost extra. The apartment is a good size. My mother got her bed, a recliner, a little desk, and a TV. There's a little fridge, a microwave, and a sink. The bathroom is very large. She's got a large shower. We provide all the toilet paper, Kleenex, and her disposable underwear. They check on her regularly and she doesn't like it. No matter what you did, she just didn't want to be there. Anytime I've had to interact with the staff, they have been very pleasant, very helpful, and very nice. My mother likes them all, and they all like her, it seems like. However, they have a large turnover. Every time we come up, it's different people. They're all nice; it's just different people. On the second floor, they have a beauty shop and a library. Downstairs, they've got an area where they do activities, they've got a TV area, they've got a dining room, and they've got a large living room where we can come all of us and visit. There's a front area where they can sit outside. There's a courtyard and a gazebo. And they're allowed animals. The staff are all very friendly and very helpful. They've got crafts, music, and bingo. Every single day of the week, they've got activities that are going on that they can join in. They've got an ice cream bar. They have a popcorn machine in there. However, my mother doesn't participate. They have birthday parties for the residents. They give them little head hats and whistles. They celebrate everything.

Dennis R.

So disappointed in the Senior Management with The Bridge @ Longmont. Within two hours of signing the lease for my mother’s assisted living apartment and set to move her in the following day, the Executive Director denied her residency. The Director never took the time to meet nor speak directly with my mom or family to discuss any concerns with welcoming her to The Bridge. While pleading with the Executive Director over the phone for a reason for her sudden and last-minute reversal, I learned her misinformed and misguided decision was based solely on a nurse’s -- not associated with the facility -- brief and stressful visit with my mother. The “nurse” didn’t have the decency to say Goodbye when he was finished and got up from the table and walked out the door when he was done! The Executive Director would not reconsider her decision even after another fully qualified nurse and the Bridge’s Sales Manager, both of whom spent an hour with my mom on separate occasions, acknowledged to the Director that she would be a good fit for the assisted living community. The Executive Director’s lack of compassion, disregard for the extreme emotional strain placed on my family, and insincere “I’m so sorry” still infuriates me to this day. When the Sales Manager first mentioned to me that the Executive Director has been at the Bridge since day one (25+ years) – apparently, a rarity -- my gut reaction was not impressed. I was unsure why I had this feeling, but after the horrific treatment and her arrogance in saying, “this is my decision, and my decision is final, period!” I understood my intuitive feelings. She has become complacent in her managerial position, uncaring for those truly in need, and content with the emotional scars inflicted upon a family at their height of despair. I hope no other family goes through a similar eleventh-hour kick to the curb. Perhaps one day, the Bridge at Longmont will hire a sympathetic and compassionate Executive Director. Forgiven but not Forgotten!

Kim

We had a very, very nice tour with The Bridge at Longmont. It had apartments where my aunt and uncle could live together, get assistance, and do whatever they needed. It was very nice. It appeared that as people moved out of the apartment, they would update it. Some of their rooms were a little bit old and had carpet and stuff in them. They were updating it with wood floors, more standard stuff, so we were impressed with that. A beautiful facility with a lot of places to sit and visit with other people, and it was a very nice facility. The staff was very attentive to us. They were very good about verifying when our meeting was with them. They were very good about any questions, and they called us to follow up. The menu was nice, they shared it with us, and it looked nice. They had different sections throughout the area wherein one section people were putting puzzles together, in another section, they might be playing a game. They had a little living room with a beautiful fireplace in it, and people were gathered around there reading newspapers and books and it appeared to be very nice. They had a lot going on.