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The Willows at Ramapo
30 Cragmere Road , Suffern, NY 10901
Featured Resident Review
5
|
August 7, 2020
What a nice facility. Such caring staff and ppl here. Always a great experience. Thanks!
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About The Willows at Ramapo in Suffern, New York
The Willows at Ramapo Rehabilitation and Nursing Center lies in the small, suburban town of Suffern, New York. Set on well-planted, manicured grounds, this rehabilitation and nursing care center sits amid a quiet residential neighborhood of single-family homes.
Offering short-term and orthopedic rehabilitation, along with long-term skilled nursing care, pulmonary and amputee care, The Willows at Ramapo Rehabilitation and Nursing Center helps seniors return to optimal function and mobility. Physical and occupational therapists employ a fully equipped therapy gym to improve residents’ balance and stamina. Licensed nurses and nursing assistants help residents with daily personal activities and dressing changes, wound care and medication management. The facility's social workers provide access to family, psychological and post-discharge services.
Featuring high ceilings, vibrant colors and clean lines that evoke the look of stylish hotels, The Willows is a pleasant, stimulating environment dotted with quiet spaces for socializing and reflection. Building amenities include wide corridors, skylights and large windows. A large patio furnished with umbrellas, tables, chairs and outdoor seating groupings is a perfect spot for enjoying the outdoors, and it features a restful stone fountain emptying into a small koi pond. Wi-Fi and cable are included, along with housekeeping and laundry services, flat-screen TVs and 24-hour security.
Reviews of The Willows at Ramapo in Suffern, New York
3.5
(12 reviews)
Facility
3.7
Staff
3.9
Food
3.3
Activities
2.3
Value
2.3
L Mitchell B
1
|
December 7, 2023
The rooms on the rehab unit are ridiculously small with poor temperature regulation. Patients who are less independent are left alone for long periods of time and the staff does not check in regularly to see if they are okay. Usually there is one nurse responsible for the whole unit with a few aides. Bell are ringing with long response times. Poor attention to safety measures where patient’s bed left in high positions unattended. Therapy and activities are not regular or on a schedule. Staff di...
Provider Response
mouse22
1
|
July 8, 2022
thetreatment of my wife was terreable. This was the second time we have been there. the first was a complete stay. the staff as careing and respectiful. Howerever this time they were not to be found anywhere. My wife ho was in dipers was told they had more importated jobs LIKE COLLECTING FOOD TRAYS THN CHANGING HER DIPER. She had me dilverto her paper towels so she could chage herself. When asked the staff why she was told they had more pactiens that had to be helped. Her med were not givened t...
Provider Response
Sue
1
|
November 14, 2021
The staff is uncaring and unavailable. There was practically no help for my paralyzed aunt. There were no staff available to take patients to and from the few activities available. There was no brushing of teeth, no help with toilet needs, no help with the phones, and staff at the nurses' stations never answered their phones. Her clothes were mostly lost by the laundry.
Donald61
5
|
August 7, 2020
What a nice facility. Such caring staff and ppl here. Always a great experience. Thanks!
Linda 3161
5
|
March 4, 2020
So friendly. Lobby receptionist was so nice and great place
Culver Ss
5
|
December 24, 2019
What a facility! Rehab was great! Care from Nurses was A++
Joan111
5
|
December 10, 2019
What a place!! Beautiful facility, friendly & top of the line care
DM
5
|
November 29, 2017
My mother is at The Willows At Ramapo Rehab And Nursing Center for rehabilitation. It's very clean. It has been lovely and wonderful. They have been just amazing. The staff is excellent. They have been delightful. They take good care of my mother. She seems well cared for. She is in a shared room, which is very clean. They always have something going on. There are music and open areas. They have just sent an invitation for the Christmas party so we can spend Christmas there. It has been lovely. ...
Twin Oak
5
|
August 29, 2017
My wife was sent to Willows of Ramapo by her doctor. Of course she was not happy going as she was afraid she would never leave. From the time she arrived via ambulance, she was greeted by first class people. Brought into her room which was spotless. The next day they started to work with her, three times a day. The entire time she was there, I would be there from 12 noon till 6PM. I saw the food she was given, made me hungry. She said everything was very good. As for the staff, you couldn't ask ...
lfeiljj
5
|
March 12, 2017
My 21 year old daughter stayed at Ramapo Manor Center for Rehabilitation and Nursing for 3 months. She has a TBI. I was so pleased with the treatment she received while she was there. The place is extremely neat and clean. The food is amazing. Everyone there has a smile on their face, from the front desk, the nurses, aides to the therapists. Jonathan, the Director of Concierge greets you when you come and makes sure that you have everything you need. He is basically the "fix it" guy. If y...
Anonymous115927950
3
|
November 30, 2015
My dad’s experience at Ramapo Manor has been pretty good, so far. They are undergoing renovation at this time. The staff is caring. Their activities impressed me the most because they have bingo and church services. The food and dining area are fine.
J. Matilde
1
|
August 20, 2013
I had knee replacement surgery & went to Ramapo rehab. from August 2nd to August 8, 2013. It was a nightmare from the 1st day. When I arrived at Ramapo they did not have my pain meds or my regular medications I take daily. I did not get any meds until the next day. Some of the aides did not know how to get a surgical patient out of bed to go to the bathroom. Would you believe me if I tell you that one aide suggested I wear a dipper so that she wouldn't have to help me up. What an insult. ...
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Medicare
Health
2.0
Overall
3.0
Quality
5.0
Staff
2.0
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