CareOne at Parsippany Assisted Living

Tony

My friend stayed at CareOne at Parsippany Assisted Living because he had a medical issue. Mike and the team were absolutely wonderful. He had to stay there in their medical facility, and they took great care of him and nursed him back to health. It would be a wonderful place for him to live. Unfortunately, he wants to still live at home and be more independent as he says, but it was a great facility, and a great experience. The main person I met with was Mike, and I believe he was the director, and he follows up with me. They're just fantastic. This place was well run, clean, and attentive. They did everything that I would expect a place like that to do. There are two parts to it. There's the assisted living part and then there's a medical facility. I had visited the assisted living facility with my friend and we were trying to convince him to do a short-term stay there over the winter. As we were trying to convince him, he wound up getting very ill, but he wouldn't go to the hospital. I reached out to Mike for his advice on what to do to try to get my friend some help and try to get him out of his house. Mike and a couple of the nurses there visited with him and convinced him that he needed to be in a hospital and that they would bring him to the CareOne medical facility and it was covered under his insurance. My friend agreed. They bought him there and they kept him there until he was able to go back home. They were just wonderful. It was a combination of Mike, who works more on the assisted living side, who put me in touch with the right people and then made sure we got taken care of in the medical facility. They kind of work hand-in-hand right at the same place, just two different sides. He's very picky with food, but he said it wasn't bad. When they talked to me about what it would cost there, I thought it was pretty reasonable. The activities were fantastic. There were so many activities that I thought he would be happy to be there.

Janice

I chose CareOne at Parsippany Assisted Living for my mother. She's in the memory care unit. It's ok. I don't say it's great, her bed has been broken for six days. It's still not fixed, her bed doesn't go all the way up. We kept trying to tell him three, or four times, but it's still not done yet. It's still not replaced. We had to bring pillows from home to prop her up. The facilities seem nice. The room is not cleaned, the bathroom is dirty, and maybe they're short-staffed.

Rebecca

My dad has been in CareOne at Morris for about a month now. He's in their nursing home for rehab. The food is not very good. The care by the nurses and aides is good, but the doctors are very slow to respond. Like when my dad needed med changes, it would take days and days for it to happen. Communication is not great either. His room is very clean, and that's good. The staff is very nice, caring, and attentive. There are no issues with maintenance and upkeep. They just need to improve on communication with the families and the quality of food.

Marilyn

I'm hoping to keep my mom at Careone at Parsippany. She's in the skilled nursing facility now, but they have memory care and hospice, it's just that she really can't afford it. They've been great, the physical therapist did wonderful there for her. The staff is wonderful and well organized. They have the aides, nurses, the chain of command kind of thing, and LPNS. If they have anything to improve, I would say to have more staff, but that's because of the COVID thing and they encourage people to stay home if they're not feeling well. My mother loves the food. They do games, they do exercises and they have different movies that they put on a closed-circuit movie channel for them. They keep everything very clean. Insurance is covering her right now. If she had the money, I would keep her there for sure.

Jerry

CareOne at Morris was great. It was much brighter than others, and that's where I want to take my wife for short-term physical rehab. I liked them because the place was bigger, more spread out, and more spacious. Everything looked clean. I just kind of liked the people there. They had kind of a positive vibe to them. Laura showed me around, and she was great, very enthusiastic, and very friendly. It's not the Ritz Carlton, but it had a clean, new look. It didn't look old because it's a newer building. The rooms looked good and simple. There were some singles and some shared. They were clean and large enough. You could walk around a little in a circle if you had to. It looked like they kept the place up. You've got your basics, your television, and your bathroom in the room. They had some exercise equipment like a step machine and an incline bike. You could start to recover that way. All the kitchens were closed. It's all COVID-closed now. They don't want people gathering like that. I really only interacted with Laura mostly, but I could tell the staff was good. It really looked good overall. They had two separate buildings at Parsippany. The long-term stuff was separated from the short-term stuff.

Gail

CareOne at Morris was very expensive. That's what I like the least about it, the price. I like that the people seemed engaged though. The residents seemed very attentive and engaged in the activity. They were watching TV during my visit and one person was sitting at a table with a caretaker. I don't remember what she was doing or if she was doing a puzzle or something, but it looked kind of one on one. Then the rest of the people were watching TV and they looked like they were engaged in the TV they're paying attention to. I toured their memory care. The lady there gave me good information. She gave me a pamphlet about the payment that I could get because my father was a vet. She gave me some information. The others spoke of it, but she gave me a flier so that was nice. The place was very clean but looked not too easy to get to and I have a sister who does not drive that needs public transportation.

CV

My mother moved into CareOne at Morris for respite care. She's been there for one week. We're extending it, and we're going to see if she likes it. She's not signed up permanently yet. It's been excellent. I like the facility. I like all the upgrades, the living space, the food, and the people. The head person was very accommodating, nice, and friendly. Cleanliness is great. Right now, she is in a shared room, so she has a roommate. We're looking into other rooms that are available, but she's in respite now. It's only a two-week commitment until we decide. There's plenty of activities throughout the day. There are three hot meals in the main dining room. They are served with a waitress, and there's a chef. They get multiple choices each day of hot meals. They have cloth napkins with the utensils wrapped in them. It's very nice. The staff is excellent. They're all expensive, but value for the money is good.

Lynda

My mother will be moving into CareOne at Morris assisted living. We already started moving some of her things in. They had wonderful personnel. The person we worked with was very accommodating. They were recently renovated, so the facility was updated as well as they were offering promotions due to the renovation. They had financial promotions, a renovated facility, wonderful staff, and the location was key. The location is two minutes from my work office, so it'll be very convenient for me to visit mom. Her apartment has a living area and bedroom area. They have a studio, one-bedroom, and one-bedroom deluxe. They had the standard levels of care, dining room, activities, movie theater, outside patio areas, and rehab onsite. They have an intensive rehab facility next door and 24-hour nurses. They also have different entertainment that comes in, trips that their residents can go on, bingo, games, crafts, and they offer transport to doctors' appointments within a 10-mile radius.

tji

My mother was there who suffers from dementia.The facility was nice it was clean. My problem with care one was the social worker she was horrible instead of trying to work with us and the insurance company every other day she would call and tell us that my mother was being kicked out. So much for compassion

Animalgirl27

I would like to share my father's experience of being in a local nursing home during this time as I am extremely upset. As the news already reported, the entire population of a Woodbridge nursing home was transferred to CareOne at Hanover in Whippany. My father was one of the residents already at CareOne in Whippany, but none of the family members were notified of his transition to another nursing home and it took several days and several nurses to find out where he was transferred. How do they not have records of where their residents are? We finally found out he was transferred to CareOne at Morris in Parsippany. On Monday, CareOne notified us that he was experiencing a decline in health and said they sent him to St. Clare's Hospital. We called St. Clare's to follow up on his status and he was never admitted there. After several calls to CareOne, they finally found out that he was actually sent to St. Barnabas Medical Center in Livingston, NJ. Again, how did they not know where he was? St. Barnabas re-hydrated my father, diagnosed him with an ecoli infection, and took a COVID-19 test, but sent him back to CareOne before the results came back. Sure enough, his test result came back positive for COVID-19. CareOne never notified any families that their location had positive cases of COVID-19 and that their loved ones were exposed and potentially positive. A call to CareOne revealed that he was tested for COVID-19 two times prior so they must have known their residents were exposed, but again we were never notified and still don't know what the results of those tests were. Unfortunately, we don't know how long he has had COVID and where he got it from. Unfortunately, last night my father lost the battle with COVID-19. On Friday I called CareOne and pleaded with him to help him charge his cell phone and call his family, but they never assisted. I also requested to speak with his nurse to see how he was doing and I was told that I would be called back, but I never heard back. I believe he was being neglected there as several of their residents have passed away recently due to being so understaffed and the lack of medical care he was receiving. I am waiting for a class action lawsuit to form.

Karen

My mother-in-law is in respite care at CareOne at Morris. It is very positive, it is a great place, and it is also very clean. The food is good, and everybody is super friendly and patient. There are lots of activities going on all the time. They're excellent and they're really good. They have manicure, and they have the standard bingo. They have 'daily digest' every morning, which is really good for my mother-in-law because she has dementia. They also have some coloring. Every third Thursday, it is family night where you get two or three guests. Last month it was Thanksgiving and they had a singer come in. This December 18th it is Christmas celebration for family, which is really nice. They have a lot of activities. They got a menu where they have two choices at each meal, and then they have some standard offerings like spaghetti, hotdogs, hamburgers, salad, tuna salad or egg salad. You can always order ice cream for dessert. There was a time when the kitchen staff literally had cleaned up the entire kitchen, had their coats and hats on, and were saying bye to each other walking out the door, and then this gentleman came in and they're like, 'Howard, dinner ended like an hour ago. You missed dinner,' and he said 'My battery died in my watch.' Then they went back into the kitchen, took off their coats, and made him a dinner and brought it out for him. That's the level of care that we get there. They're very nice. Whenever I go in, they always know where my mother-in-law is at all points in time. They always know where she is, which is amazing.

LorCee

My mother who is 104 yrs. old has been a permanent resident at CareOne at Morris Assisted Living Facility for over two years. She came in previous years for a few days' respite stays. The entire staff at CareOne Morris ALF is tremendous. They are all amazing people inside and out, with a lot of heart and soul. They are all personable and approachable. Never without something nice to say and a smile. It is so pleasant to come to CareOne Morris ALF no matter when one comes. I cannot name each member of the staff individually, and I do not need to because every single one of them is extraordinary. The nursing staff and caregivers are intelligent, tenacious, and know at all times the status of the residents. Periodically I approach them about something and they immediately connect with the issue at hand. I have full trust and confidence in anything and everything they do. By my standards that is amazing. The kitchen: It is so comforting to see and know how accommodating and cooperative the kitchen staff is. They know each resident's likes and dislikes, habits, and limitations. They are attentive to residents at mealtimes, and serve their meals with he easiest utensils, plates and cups for them to use. They are always there and working so hard for the residents and their families. The entire premises smells very clean and airy, including the rooms, bathrooms and common areas. And they are kept neat and clean. Even their clothes and bedding add to the clean smell. All Morris ALF staff understands each resident's personality, needs and limitations, and is so conforming to them. The staff is truly a gift from God. God bless them. I love the community set up between the two buildings and all sections of CareOne. Residents, families and staff all get to know each other and it creates a family and a campus effect. Activities and entertainment always abound, always something for everyone. I am extremely satisfied with the care my mother has receive this past two+ years. We are very fortunate to have such a facility in our own backyard. I hope my generation will have this standard in the years to come for us.

Michael

CareOne at Morris was very nice. The grounds were kept up. One of my co-workers lives there now. I was familiar with it because I visited there a few times. It was gorgeous. The nurse who showed me around and persuaded me to go there gave me insight into the community. She was excellent too. I saw a studio apartment with a private bath. As far as the atmosphere, the room, and the way it looked, they would get a four.

TJP052

My Grandmother was sent here for rehab from the hospital after suffering a fall at home. The rehabilitation was great! She really enjoyed the attention and the nurses were great. I would defiantly recommend this facility. It is a pretty facility and they are currentlt remodeling. The carpets definitely need to be replaced however all that we cared about was the amazing rehab and my grandma being able to return home stronger and safer than before.

MacN

Stayed at care one for a total of six weeks late 2016. Nurses for the most part were excellent. Therapists were excellent. Food was horrible. Too much noise to get enough sleep. Administration disgraceful.

Divyesh

My father has been in CareOne at Morris since the beginning of July. We chose it because it's closer to home. We can see him before we go to work, after we come back from work, and on the weekends. We can take him out and other family members can come and visit. They have three meals. Either we will take him to his doctors or schedule a car service. The staff is attentive. It's a little expensive. They have housekeeping, activities, and meals.

Denise725638

My mom was in CareOne in a shared studio. The food was fine, and the staff was excellent. There were activities. It was an excellent facility.

Faina

My husband was in Care One for one week. The facility was good and pretty clean. The staff was very good and very helpful. Everything was very good. The food was pretty decent. They had lots of activities there, but he could not participate because he was there three days after surgery. He could not go anywhere, and he ate in his room. Physical therapy was very good.

CindyRYLEE

We’re going to hope for CareOne and wait for my mom to mentally say that she’s ready. Their dining area was set up like a restaurant, so it’s good. Their food was institutional food, but their staff seemed a lot better than the other two places she had been in. She was happier there than with the other ones, and we thought she was going to stay, but she decided to come home. They’re nice, clean, well-presented, and somewhat decorated so you won’t feel like you’re living in an institution. They had a lot of things to do. The price was fine. She’s 92, in good health, and has some dementia but she could live there longer than her money as they do have a two-year Medicaid waiver, which is important to us because I don’t want to let her go in, live beyond 100, and get kicked out. That was one of the reasons why we looked into CareOne. At a lot of the other facilities, you pay a lot of money and once you run out of money, it’s like goodbye, find another place to live.

PL

We were directed around by Stephanie at CareOne at Morris, and she took a lot of time explaining the different programs that they had and the levels of care that they had. Everything was very clean, and the people that worked there seemed very friendly. The residents were coming and going in a common area. They were setting up for a friends and family event that they were having. It's beautiful. It just really comes down to finances basically.

Caring112426750

My dad is in CareOne at Morris. I like that he adjusts to it OK. The staff is OK. There are some concerns overall, but they have been OK so far. The room is very nice and in perfect size. The food is very good. He is very happy with the food. I think they can improve in the relationship with the families of the residents.

kk2015

Do not send your family member to this place.. I have had many issues... my father has dementsia and they have said he is combative...in the 8 mos he heen here I have never witnessed aggression...they have sent him out 4 times to hospitals for psychiatric evaluation...all 4times hospitals did not witness aggression...the Care one doctor and psychiatrist can not claim to have personally witnessed any aggressions ...claims from aids... my father likes to walk around and they find it irritating and an effort for them to walk him...I have pictures of injuries one needing 25 stitches also videos showing on multiple ocassions patients in day rooms without any suprivising nurses or aids. This is a poorly rated facility amount their own piers....

jacknows

Nice place hides poor care. Nurses are aloof. Paints wait long periods of time needing help. Untrained staff. Blew off all my problems and requests. STAY AWAY!

Alreadygone

My mother went from the hospital to CareOne where she stayed for 3 weeks. The nurses, cna's, PT and OP people were excellent. The problem is not with the employees it is with owners/management who are more interested in making a profit than they are in properly staffing the facility. The place looks good but the hallways constantly reak of urine and feces. My mother was delivered a commode that had not been properly cleaned (feces present), was either given the wrong meds or they 'ran out' of her meds because their tracking system is not computerized - I was told they were "working on" getting everything computerized - hello its 2014???? I noticed a number of residents going out on stretchers - returning to the hospital. My mother is home now and we will never return to CareOne.

MarkSilber

This is a preliminary review, after but 4 days. I hope to return and rave after we get major issues resolved. Entry at 11:30 on a Friday night couldn't have been easier nor more graciously accommodated. The facility appears top notch. Weekend staff, understandably, is without resources to begin anything, although they seem receptive and promise to review and administer to Mom on Monday. Monday arrives. We thought they'd have her out of bed and beginning rehab. Nothing. They even skip a meal or two. She lies in bed crying in pain. No one moves her. Her attendant seems angry, bitter and appears to detest and resent Mom. It's Tuesday, Mom hasn't been out of bed. We're hoping there's some mistake - perhaps arriving on Friday night, she's not been "admitted" into the program. I'm awaiting a call.

JR_DK1965

We placed my Grandmother at the CareOne Assisted Living Facility in Parsippany, NJ almost two years ago after my Grandfather passed away. It was a difficult time for my Grandmother, but the staff at CareOne was extremely compassionate and made my Grandmother's transition much easier. While she misses her old house, her apartment at CareOne is perfect for her. It has modern amenities (new kitchen appliance, new bathrooms) and requires minimal maintenance, which my Grandmother can still manage mostly on her own. The staff members are very helpful and are great at recognizing when Grandma need help and when she can be left alone, which Grandma really appreciates. Easily the best part about Brightstar is the common areas, like the cafeteria and multi-purpose room. They are kept in immaculate condition. Grandma also loves to walk the grounds in the spring and fall, as the landscaping is beautiful. With all the positives, my Grandma's one complaint has always been the food. While they offer a variety of options and try to create healthy meals, Grandma rarely likes what is on the menu. Grandma likes to compare the food to hospital food, but I've had a few meals there, and it is definitely higher quality than hospital food. All in all, I don't know what my family would have done if we didn't find CareOne. We toured a lot of facilities and this is the only one Grandma would even consider. It has allowed her to keep her independence but also lets our family feel like she has all the care she needs.

Kluelis

DO NOT send your loved one to this facility. Management cannot control the staff. Lack of attention to resident's care unless you shove their nose in the issue. Administrator does not seem to "Care One" bit.

cb

I have visited this facility quite a few times through work. The facility is neat and clean, the layout is easy to understand, and the rooms seem like hotel rooms. Overall, the feeling is very comforting and the atmosphere is very welcoming.The staff is friendly and attentive to patient needs. Often I have found that nursing homes look more like old hospitals and it is not very welcoming, but at Care One that is not the case. The nurses and aide staff seem to be happy with their jobs, which also is not the case in several facilities. They take care of the patients as they should.Overall, the cleanliness, the modern look, and the caring and bright staff make this one of the better nursing homes that I have visited.