Park Crescent Healthcare & Rehabilitation Center

Ximena

The university hospital sent my husband to Park Crescent Healthcare & Rehabilitation Center because he doesn't have insurance. My husband wants to leave because he has been here for about three months now and wants to be with his family. But most of the time he says that nurses are so good to him and even more, he has three 'mothers here that who are so kind to him. My husband has psoriasis. The important problem here is that they have to take care of my husband's skin but they don't do that. He needs my help to clean his skin and to put his cream on. Also at the beginning, they don't give him enough showers. Sometimes he got three showers a week. But they are now taking care of him better, so that's good for us. The room is so simple, but sometimes there is a lack of cleaning. They are not so good at cleaning the rooms. The bathroom is always dirty. We have to clean it. It smells bad. The room is shared. There are two people here. They don't clean the floors, the sink and the toilet. That's a big problem here, but my husband is not in his room the whole day. The rehab personnel are good. My husband has almost one hour every day of rehabilitation. And he has some good improvement even when the stroke was so hard. Now he's much better.

Provider Response

Clarence

Park Crescent Healthcare & Rehabilitation Center wasn't attending to my mother properly. I would come and visit and I'll call and they couldn't find her. They would just say that she's somewhere in the building when she should have been on a specific wing. They had a dining room and an outside little garden. During the time she was there, it was COVID, so there wasn't much going on.

Dolores

Right now, my mom is at Park Crescent Healthcare & Rehabilitation Center for rehab. They are helping her with speech, and they are helping her to walk. I was there for one of the sessions, and I got her motivated a little to take a walk and stand and stuff. I like them. They're very pleasant, and they keep me posted. They call me if they give her any kind of medicine. My mom was dehydrated, and they called me about that. She has a UTI right now, and they called and told me that because they did urine and blood work on her. They don't just do things, they call me and get my permission to allow them to do whatever. They're very good. They're very caring. I've even noticed that with the other patients there. I like the place. That's why I want to try to keep my mom there as long-term care. I'm very pleased with the place. So far, they have been excellent to me as far as taking care of my mother, and I'm very, very fussy about my mom and how to take care of her. But they're very nice, very thoughtful, and caring. My mother was sleeping over in her wheelchair, and I went to straighten her up, and they said, 'No, no, no, no. We'll do that.' They don't even let me touch my mother. I can't even roll her from her room to the lunchroom where they have lunch, they have to do it. They do everything. It's nice very facility. They're clean. They keep my mom clean. Sometimes I bring my mom food in because she won't eat. She doesn't like it. I looked at it and I could tell it's not that great. The room my mom is in is nice and clean. It's warm and comfortable in her room. She now has a roommate, but it's nice. Right now, I have no complaints about them. The staff members are excellent. I came in here, and I had been crying and they had been good to me, calming me down and everything. In terms of activities, my mom doesn't care about doing anything, but I did get her a little bit interested in it. We played Chinese bingo, and I thought it was fun. It was my first time playing it. She got into it, too, and she seemed to like it. But they were like, 'If she doesn't want to play, she doesn't have to.'

Provider Response

Anonymous

This place sucks! The rooms aren't as safe while your loved ones are sleeping; The bedrails are as safe. My father nearly fell from his bed. They also have roaches crawling in this facility, which is a very uncomfortable stay. The nurses, well, some aren't responsive as needed, and the food definitely could be prepared better for our seniors. Please visit this facility before you have your loved ones commit to residing here.

Dominique

Park Crescent Healthcare and Rehabilitation Center was terrible. They're understaffed and undereducated and they don't have all the equipment that they need to be taking care of the senior citizens. The place would probably be a better place if they had the supervision and the floor managers had the knowledge that they're supposed to have. They don't know what they're doing there. The room was basic. The food was OK. They're a nursing home so I guess it is what it is. Communication wise within the floor nurses and the night nurses was terrible. No one knows anything, because they have so many residents per floor. It's a lot for them. They had residents that were trying to escape. The day my grandfather passed and we were taking him out, two residents tried to escape with us, telling us to take them with them because they didn't want to be there anymore. There were no nurses in sight at all. The paramedics had to walk them back into the floor and wait for someone to come out, like when the nurses come to the desk, so they can give them back to them. When I said they're understaffed, they're understaffed. Everything needs to be changed in there.

Jennifer bailey

I was a patient at park cresent,the care is tremendously 100%,the staff is 100%beautiful especially the c,n,a because i had more 1on 1 with them,the 2nd floor entire staff is o m g to be glorified about,i cannot remember the name of the lady that took care of me mostly in the am she is phenomenal,rehab staff the best,highly recommended to anyone who wants a second chance to run around the block again,lol my stay there was beautiful,and if times in my life again,this is the only facility i want to go to.

Provider Response