Alaris Health at West Orange

Elaine

Alaris Health at West Orange looked immaculate. I love it. It's very clean. I loved the way they interacted with the clients when I was there. They don't just sit around. They're doing therapy because I went to the therapist's room as well. They have a garden out there on the balcony, and the patients tend to the garden. They have events for them to participate in, like dress-up and whatnot. I love the way that the cafeteria is set up. It's set up like a nice eatery where everybody comes together as opposed to everybody eating in a room. There's a lot of socialization going on. I don't see isolation. As I was walking through the area, they had the charts of what was going on in the facility. You can get in touch with certain people in the facility. They're always available, not putting you on hold. Each time I called, someone answered. I got the information that I needed. There are times when I couldn't make it at a certain time, and they give you that grace period, but just be mindful that there are other clients there. I was pleased with the tour. The person who assisted me was very professional. They seem to be doing what they need to do. We were there around lunchtime, and I didn't see food just being put aside for those that were not able to eat. They have private rooms as well as shared rooms. The room I saw was standard, nice, and well-kept. You don't see anything lavish.

Provider Response

Jeanne

We found a place for my mom, Alaris Health at West Orange. It came on a recommendation; a friend's mom has been there for about four years now. When she went in there she had to be quarantined for 14 days. They call me all the time, and I call them, so there's never a problem getting any updates. That's where we are right now. My mom has not been eating that much. She is also very fussy, but they're trying their best. Pretty soon I'll be able to bring her food there. The staff has been very extremely helpful. Extremely helpful. The facility itself is very pretty. I haven't been inside yet because of the quarantine, but outside there is a patio with tables. The building itself is pretty. It is a nice setting. Right now I would give them a high rating just because I haven't had any issues with them, and they have been extremely helpful with my mom. I'm very satisfied. I don't know much about the value for money because my mom is pending Medicaid. They took her pending Medicaid, which I thought was helpful. The value for the money is hard to rate just because I like that they took her pending Medicaid, whereas some places would not do that.

NelsonS

My brother was here years ago and now I came here for rehab. The care here is excellent and has not changed since a couple of years ago. The nurses are very caring and makes sure that I get my pills on time everyday. The aides are very nice and helpful, a few non-regulars I didn't care for, but overall, help was wonderful. The therapists are amazing; I am going home tomorrow and I am back to walking again and my entire family is extremely thankful to the staff of Alaris Health at West Orange. This place has a very warm and pleasant atmosphere and I highly recommend this place for anyone needing sub-acute stay.

Lynd

I would not recommend this facility to no one! They are very abusive physically and emotionally. My Mom was there in August of 2012 and died November 2012. She entered the facility with a broke hip for rehabilitation. The doctors in the rehabilitation are showed no compassion or patience and gave up on her so quick. The CNA's were mean! Just a job for them. There are people that need a calling for this type of work and they were not. I walked in and the CNA was shoving food down her throat that I know she never at once with me growing up and she had no teeth to chew it. You drive in and they have a banner outside stating they are a FIVE star facility. POEPLE WAKE UP ANYONE CAN HAVE A SIGN MADE WITH ANYTHING THEY WANT IT TO SAY. I WOULD NOT EVEN GIVE IT ONE STAR. TERRIBLE PLACE...IF YOU LOVE YOUR FAMILY MEMBERS DO NOT BRING THEM THERE

lsj

Do not send your loved one here. My relative received indifferent care and had to be re-hospitalized after getting 'treatment'. My relative nearly died.