Highlandspring of Ft. Thomas

David

Some of the Carespring staff ws ok and some sgould mot be in the nursing profession. The food was horrendus. The inly thing good at Highland Springs was the therapy staff. They helpedme get to where I am after my steoke. If you called for a nurse they did not rush to get there.before I could wash myself sometimes I remained uncleaned. Poor experience. That was 15 months ago so hopefully it has improved

Erich

My parents are at Highlandspring of Ft. Thomas. It's a skilled nursing, and so far, all the nurses and staff have been very caring towards my parents. They were going to the hospital several times a month and now they're doing better and haven't been to the hospital in several months, so that's good. The amenities are nice and pretty standard. The staff seems very friendly. I haven't tasted the food with all the COVID protocols, but my parents like the food. My daughters actually played some bingo with them and stuff like that.

Deborah Todd

My mother was there for rehab. She had numerous falls there and died three days after the last fall where her back was broken and she received a concussion. Several times her needed oxygen canister ran out of O2 or was not turned on at all. Nurses seemed to be rushed and overworked most of the time.Understaffing was almost always a problem. Her physical therapy rehab was good and very professional. I would not recommend this facility. Deborah Todd

Michele

I was not impressed with Highlandspring of Fort Thomas. Overall, it's just mediocre. The professional staff was fine, those were the physical therapists and the nursing staff, but they were super understaffed with aides, and the food was appalling. The room I had was like a hospital room. The building was OK. It was maintained, but it could have improved a lot. They need to hire more staff because things were being neglected since they were understaffed. They also need to put decent food in there.

Bonnie

My mother went to Highlandspring of Fort Thomas for rehab. The place is very clean, the people are extremely knowledgeable about her problems, and they care. My mother doesn't feel afraid. She said it's her home away from home. It's important that she feels safe there. To keep her busy, they have music, different kinds of puzzles, books, bingo, and beauty days where they get their nails and their hair done. There's a lot of activities. Yesterday when I was there there was a gentleman who played the piano for the residents. They have a little chapel and church services if you care to go. They have a nice rehab facility, they have speech therapy, and they have a little bit of everything.

Tracy R

I was at this location for a month after being in the hospital. The room I was in was very clean. The nurses aides were wonderful. Sometimes it took a few min for them to come in but they were taking care of other patients. The rehab staff was unbelievable. When I got to this location I couldnt feed myself or even walk. They had me walking within the first week or so. Still weak but they helped me regain my strength to where I was able to get home and continue on with my life. They were very professional but mostly caring! I would highly recommend this facility,. Thank you for everything you did.