Dellridge Health & Rehabilitation Center

Son of a late resident.

The care and communication by Leilani and the rest of the team was outstanding during my father's last weeks of his life. A big thanks to all.

5224

I was very happy there! Alex and Mary in the mornings and Joanna and Eldie in the evenings They where the best Nurse's and aids.

Daughter of resident 201

My father is on Hospice care currently and has been here for 1 week. He can only eat chicken broth, jello, ice chips and ginger ale. One of the first nights there they did not have Jello for him. They said they were out of it. Another night, they had no chicken broth. We had a family meeting via phone call for 2pm today. They told me they could only connect 2 phone lines. I guess their phone system is antiquated. 2pm came and went with no call. Finally at 2:30 I was able to speak to someone. She said they had an emergency meeting. Then they were not going to include my dad on the call. My dad is coherent and knows what is going on. The staff does not know what they are doing and that is the fault of the leadership team. I think Jello and chicken broth would be a staple food at a facility such as this. Additionally, it is old and worn out. Very depressing.

Lisa Michele

My grandmother has been at Dellridge for some time now and the care has been exceptional and she is very content in her environment. One of her nurses, Joana, is extremely knowledgeable, compassionate, personable dedicated. She keeps me informed and answers all my questions. She is always so welcoming and I can entrust wholeheartedly my grandmother in her care. She has such a professional demeanor and always polite on the phone and when I enter the doors she is always greeting with kind eyes. I also see her helping out other staff. Maudrie is also takes good care of my mom. Rachel is also a breath of fresh air. Dellridge is a great place to send loved ones and know they are in the best of hands.

Charles 35W

As a former patient all I can say is this, The staff that assisted me was TOP RATE. I will never forger Carlotta (CNA), and Nurse Phil. They gave me top flight care during their shift. Nurse Lin-Lin and Ana (CNA) were also excellent and my care with them could not have been better. During the night shift (CNA) Daisy was always so helpful as well.To any of the nurses who assisted in my care please excuse my forgetting your names but not your excellent service. The meals were some of the best facility food i have tasted. The portions were great and the kitchen staff did all they could to please. Lastly, I owe a deep amount of gratitude to the OT and PT department who from day one got me up and going and pushed me to get better. On that note I need to give cudos to Sookie and Cory who challenged me to get stronger and fight through my mental and physical issues, thank you so much. I would like to mention Brian the facility Director who oversaw my stay and stayed in constant communication with me whenever a medical situation arose. If I have forgotten anyone forgive me please, but I cannot say enough about the dedicated staff all around at this facility. If the need should ever arise I would highly and gladly recommend Dell Ridge to my family. Thank you one and all. Charles Oglesby

Iseeyou09

One of my close relatives stayed there short-term. Most times she felt neglected. She has a visual impairment and some staff were very compassionate and others didn’t even care to ask if she ever needed help. At times she would get assisted to use the restroom and would be left there for hours. Whenever I called and left a message for a social worker and dietician never had my call returned. Some days they would forget to give her sleeping pills Whenever she had asked for something they would reply to her they’d come back and they never did. Very disappointing and what makes it even worse is the timing during COVID pandemic. Visitors are not allowed. I feel terrible for elderly people who stay there. Would not recommend the facility to anyone.

Mrs.Petronella

My mom, 92 years old, visited the facility in early December for physical therapy; she could barely walk. The staff was excellent with communicating with me on a daily basis. She had contracted Covid while there and the facility was very good with telling us. They Zoomed in the rest of my family and the director with my mom, who by the way was asymptomatic, so that we could discuss what would happen next. They were excellent and did not try to hide anything. The director, Jon, even enjoyed Christmas Eve and Christmas dinner with my mom upon my mom's request!! My mom had 5-6 days of physical therapy and was walking so much better when she finally left. My family thought the staff was very attentive to my mother's needs.

Ofelia's son

I want to take a moment to express my sincere gratitude and thanks to the family of care givers and profesisonals at Dellridge Heealth and Rehabilitation Center. My mom has advanced Alzheimer's, and she can no longer care for herself, but I know that whatever she needs, she is not alone, but well taken care by very special people to whom I have entrusted the welfare and care of my precious mother. It takes a special calling to take care of someone else's mom, and the family at Dellridge are the best at it. Thank you Dellridge for taking good care of my precious mom. :D)

Boo61

Extremely frustrating phone system, if my mom doesn’t answer the phone it goes back to a recording. Unhelpful staff. The nurses tried to make my mom wear a diaper because they are too lazy to walk her to the bathroom and were evasive when questioned about it. Very difficult to talk to a person. Not impressed with this supposedly caring facility.

philmaff

This place is a disgrace. The people are nasty and very rude to the patients. I have a recording of an employee berating my father and refusing him water after an intensive surgery. They don't shower, let alone help shave. My father lost 20 lbs in a 12 day period. One of the nurses poked a hole in his ostomy bag so it wouldn't collect gas and caused it to leak all over the place. If you lover your family member, DO NOT send them to Dell Ridge

big fish

As of April 15, 2020 Dell Ridge has filled the majority of its vacancies with covid 19 patients They have not notified families of healthy residents I believe only 10% of the clients are non covid. Showers have not been given to patients in over a month. Healthy patients are not allowed out of their rooms. PT and OT must be done in the room without the aids used in the regular PT room. It is a disgrace. I believe they are paid more for incoming covid patients so the bottom Line is money and not patient welfare. Terrible place😢

sidta

The food used to be decent. In the past week it has been inedible. Residents used to get menus with limited choices and now, with no explanation, they just get what is served - no options The care is average but it is the food that has me worried because if it is served dry, overcooked and tasteless, and I wonder what else is going on in the kitchen?? No one seems to care. No one is overseeing the amount of food that is returned uneaten. What happened?

Mike Eh

If you have any questions about going to this facility you mist keep reading. I have had the pleasure of being here 3 times after cancer surgery. Not that I wanted to be in rehab but if I had to I would come again. The first time it was just because it was convenient. But the next 2 times I insisted as long as they had a bed for me. It is the cleanest place around. The staff really cares about you.and there is NO SMELL!!!! Ann M. the administrator runs a tight ship. She is always checking to make sure everything is OK and came to visit often. The nurses come right away if you ring the bell and the aides keep asking if there is anything they can do too make you comfortable. All the PT and OT staff know exactly what you need and they are always on top of your well being.. I still keep in touch with some of the staff as we became friends. What else can I say but THANK YOU to everyone who helped my miserable situation the best it can be. I will always remember you. Michel

bobno

Awful. My family member went it for rehab for about 30 days. He also has dementia which apparently they are not equipped to handle.1st Day of paperwork they were pressuring to enroll him in the nursing home and asking about his assets. He was there for rehab!!! Assets for nursing home care wasn't any of there business or an option for our family. This place is horrible. Like a bad shady car salesmen.

Caring_2646352

I was a patient at Dellridge from 4/21-4/30 for rehab from a hip surery. I must compliment the Dellridge on its delivery of its mission statement and superior client care. Your teams; too many to rememebr were the 1st class, kind, considerate and very accommodating to my needs. Exceptional on every level. I have been blessed as this was my 1st major rehabilitation from a surgery or this kind of aftercare since I was in Walter Reed in the 70's. My only other expereicen was seeing friends in some NYC rehab's. Wow you guy beat them hands down. The care, updates and information on my stay was outstanding. Each and every one from the doctors, your top nurses aides and PT/OT teams, to the individual who cleaned my room or delivered my meals were unbeleivable. P.S. - your kitchen staff were tops!! 5 Star soups! I hope I don't need it again, but keep the light on and bed ready. Know for sure I will be calling.

change agent

My aunt, who is a very difficult and demanding person was at Dellridge for 15 days of PT, this July.. Everyone at Dellridge who interacted with her, overlooked her attitude and provided the best professional care. Any medical issue or concern I voiced was addressed quickly, with an informed response. Dellridge is the best, and deserves high marks, based on all the other facilities that have cared for her since the summer of 2014. of .

emgrk

My Mom was at Dell Ridge Rehab after falling and breaking her hip. The aides were wonderful. The nurses did little more than dispense medication. The administration was useless. Dell Ridge made repeated mistakes with my Mom. (1) Her doctor gave PT orders for “weight bearing as tolerated”. One of the nurses at Dell Ridge said that the order was unclear, “called” the doctor’s office for clarification and changed the order to read “non weight bearing”. The nurse did not get the name of the person she spoke with at the doctor’s office. The nurse did not sign or initial the change on the paperwork. My Mom went two weeks without being allowed to put any weight on her leg. Two weeks that she wasn’t allowed to use the toilet. Two weeks that she sat in a wheel chair getting sores. Two weeks that she had to be transferred to bed with a lift. Two weeks of wasted PT. Then we went to the doctor for a follow up. He was shocked that she wasn’t getting weight bearing PT. (2) One evening, Mom was in tremendous pain. I rang her call button for the nurse. I went out to find the nurse. It was close to an hour before I could get a nurse to bring her some pain medication. (3) During her stay, Mom also had problems with her blood work. Nobody at Dell Ridge called to tell me that there was a problem. I found out when a nurse called me for the name of her hematologist. But the nurse didn’t know what the problem was or why they needed the hematologist’s contact info. I had to continue asking questions to find out what the problem was. (4) When Mom was finally discharged they provided me with a list of medications that differed from what she was taking previously. I double checked with her primary care physician and put her back on the same meds she was on before the incident happened. In summary, I would definitely NOT recommend Dell Ridge for anyone who cannot advocate for themselves.

Anne K

Writing reviews is not my cup of tea, but I feel compelled to share my experience. A good friend of mine was discharged to this facility to recover and get Physical and Occupational therapy after having had a successful surgery. This place is awfully small, so small that maneuvering wheelchairs in the room can be difficult. There is hardly any accommodation for visitors of residents who choose to visit bedside. The staff here are unprofessional and unmannerly, a sad and angry bunch. I would stand at the front desk and nurses' station waiting patiently to be acknowledged and helped. If they happened to look up from what they are doing, they are rude, very dismissive, and not helpful. The nurses have absolutely no bedside manner and go about their duties with the residents with no patience and kindness, and pretend as though guests are invisible. The aides are loud, cantankerous and have attitudes that stink long after you have left this place. Pressing the call button is a waste of time, they come hours after if at all, upset that you are in need of their assistance. My friend who is listed as a two person assist had one aide struggle to put her on the toilet on her own and almost injured her trying to catch her falling. Missed catastrophy, she then left the resident on the toilet unattended and went in search of someone to assist her. The therapy here is a joke, the residents are parked in their wheelchairs and instructed or shown how to perform a task/action and the therapist is off to wheel someone out or instruct or assist someone else. Sometimes they are so busy talking with one another the resident is lucky if they get fifteen minutes of therapy for the entire session. The therapist appear flabbergasted with the more difficult cases (as my friend was), and would very quickly begin to loose their patience. The final straw for me was the medication, which was not being given and not being given in advance of therapy to enable pain management for my friend, even though it was requested on a schedule because my friend has dementia. The nurse lied to our faces, arguing that she had given the medication when she clearly did not as we were with my friend the entire day. The family was refused her chart even though they had PoA. The nurses and aides could be heard speaking ill of us, in the hallway just outside the room because we asked questions and kept on top of my friend's care. The bottom line is this facility is no good. They don't care about the residents, they dislike their jobs and they could care less because Medicare is paying. I have nothing positive or pleasant to say about this place and will never recommend it to anyone, not even an enemy. The place isn't fit for dogs. Save yourself and or your loved one, the harrowing experience of ever having to step foot near this horrible place.

Patsy16

My father was at Dellridge. It was very nice. The room was nice. It was OK. They had some games, but most of them just sat in their wheelchairs. The dining area was nice. They had therapy too, and the people were nice.

Amy Elizabeth

When we first brought my sister there, I will admit everyone was extremely pleasant and attentive to her needs. After a short amount of time there, I noticed her health deteriorating. She did not receive the treatment and attention we were promised when bringing her there. It got to a point where we had to have her transferred to another facility due to our grave concern regarding her health and overall safety.

Caring92357250

Mom stayed in Dellridge Rehab and I thought they were absolutely excellent. They were on the ball. They had call buttons, and when she stood up and forgot to use her call button, the buzzer goes off and someone from staff would come running. The only reason why I took out one star and would give them only 4-star rating was because one night I was there very late, and she was in so much pain. She's 89 years old and she did have 3 compression fractures in her thigh, they're not going to heal fast and they're going to hurt like hell. My main objection right now was to get her out of pain. I was talking with the nurse who was on duty that night and I said: "I think she needs a little bit of something like a little geriatric dose of some sort of pain medicine" and she said to me: "You know what, I feel the same way". The next night I went in, she spoke with me and she said: "Oh, I have bad news. I spoke to my supervisor and she said absolutely not! That's how we keep our 5-star rating. We don't drug our patients." I told her: "I am not asking you to give her Corzine. I am asking you a geriatric dose of some sort of pain medication. We're worried about her being a drug addict at 89 years old." In fact, I would even take another star and just make them average because I didn't know like at the last meeting when they told me "Okay you have two days to find another facility." They didn't give enough time. I felt like they should have given me at least a week to find an assisted living place for her. I just felt like they were not happy people. If they don't have a happy staff, they don't have happy people.

maggie24

It is very nice place, very clean but not for a person with dementia. My Mom fell quite a few times and eventually broke a hip. They just don't have the staff to be able to watch a patient with dementia. But, the aides are terrific. Nurses nice. Doctors do not call you back though. Food selection is great. Cannot say anything bad except do not put dementia diagnosed person in there.

bigjim82

When her doctors informed our family that it was time for my Grandmother to move to a nursing home the news did not come easy. She previously had been living for 7 years at a very nice independent living community. But she could no longer take care of herself and it was time to find a nursing home. I helped take the lead in my family's research to find the best nursing home (because I lived nearby her) and I did extensive local research. We would up picking Dell Ridge in Paramus, New Jersey. The place took exceptional care of my grandmother and there was never a worry about her safety or well being. The only complaint we had at all was how expensive it became. But, you get that problem no matter where you go if you don't have long term care insurance. All in all I give it a 9 out of 10.

bigfrank82

Del Ridge provides top-notch reliable and safe service. The best part about Del Ridge is that you can rest assured that your loved one is in safe hands. My grandmother was there for over two years and we never once had any kind of problem. She was always clean and up for the day, fed well, and kept busy with activities. A big positive of Del Ridge is their wide variety of activities that they provide to keep the residents from being bored. Our family's only complaint about Del Ridge was the expense. It is very hard to afford on a long-term basis if you don't have long term care insurance, and ultimately, the cost was the sole reason why we had to move my grandmother out of Del Ridge. I am sure the prices vary depending on the level of care but it was $11,000 a month for my grandmother and this kind of expense on a regular reoccurring basis was simply unsustainable for our family. If money isn't an issue, however, I can confidently recommend Del Ridge to anybody.