CareOne at The Highlands

RG1965

I was REALLY impressed with the care my father received at this facility. He stayed for more than 10 weeks, so we provided a really good test of how they performed. My father liked it immediately. He felt like he was making progress in his recovery, just by being in a place that was homier, and that encouraged him to dress in street clothes rather than a hospital gown. Bernadette was the person who enrolled him. A huge issue for us was that he needed transportation for treatments at RWJ Hos...

xmasavt2010

Was really great. Just stopped in to get some information regarding costs and such. Facility was in tip top shape and it didn’t smell like a lot of other nursing and rehab facilities that I visited.

jjcjr29

Great faculty for nursing and rehab. The nurses and aides are great. Took care of my friends dad really well. All the managers are great and I wouldn’t send a loved one anywhere else! Rooms are clean and comfy and the food has really improved.

jjackson3

The facility looks beautiful after the new renovations. Patients look happy and well taken care of. The staff seemed very nice and attentive, starting with admissions and of course including nursing, rehab and administration. I have met the Director of nursing, Alexandra who proved to be very attentive, caring and knowledgeable, all my questions were answered and all my fears were alleviated. I also met Maurice the administrator who was very helpful as well. Definitely an A+ from me.

Thomas Alva

Care-giving staff excellent, for my mother's increasing, inevitable, medical complications. Always groomed, as alert as could be, all promises made at her Admission, kept.

Jlynmsw

I found this place to be an administrative nightmare. Phone messages requesting a call back were ignored. I could not get them to fill out a simple insurance form despite multiple requests from myself and the insurance company. In desperation I called staff members in different departments looking for help. They did try to help but it eventually took a call to Corporate Headquarters to get final resolution. I have never written a negative review before but this place nearly cost my family m...

jjmanagement

amazing, always on top of their stuff.

User001

Really getting great at what they do, now under construction to update the inside, it is looking great. friendly staff ++

AlexaB

Excellent facility, excellent staff, excellent care

disgusted son

This place is HORRIBLE, very dirty, staff and nurses are very rude and uncareing. To say this place is a medical facility is a untrue statement. They left my mother in the bathroom for hours at a time. My sister had to tend to my mothers needs ,as far as cleaning her up after accidents. Im appalled that this place is in bussiness and employs staff that does not have a clue about health care needs. My girlfriend is a nurse so i have some idea of what proper medical care is, and this place is no ...

Shari D.

My dad has been at Care One At The Highlands. They have occupational and physical therapists who work really well with the patients. Some patients are resistant to the activities, but they use physical therapists through caring and concern about the patients. They're trying to get them to the next level where they can operate on their own, so they show tough love. I have seen people who could barely get around when they first got in there, but after 3 or 4 weeks, they're up and moving around and...

Nan. Bagan

My dad spent 4 months at Care One. Initially, we had some concerns with call light response time and phones not answered in a timely manner. These concerns were shared with the administrator and DON, who immediately addressed it. Dad has made great progress at Care One. We are very grateful to Dr. Shah, the Rehab Team who were able to get him to stand and walk with assistance! The Nurses and aides are very friendly, polite, and took great care of him. His skin was perfect- no breakdown, eve...

Albert118677

My father was in Care One for rehab. The staff was very good and very friendly. The room had 2 beds. I think they’re very good, very professional, and quick to respond.

Caggiano2007

i had two surgeries one for foot and one in Hernia burst I stayed in hospital for a week and transport to Care One At the Highlands On June 3rd They put me first room It look dull and dirty smellly and I told them I don't want this room I want go other room so I found other room perfect It was ok I did brought my own Hand Sanitizer and alcohol wipes To clean overbed table bed rail and head board and foot board U know I did see many germs fingerprints . The foods is ok except pasta is too sa...

Jacey1234

For physical and occupational therapy, this is an excellent facility. Some nursing staff are not as diligent as they should be, especially when it comes to medication; you have to know what pills you're supposed to be getting when; one time i was given another patient's meds!. Doctor assigned to me was not someone i would ever go to again; getting in touch with her, even getting to see her, was often challenging which impeded my recovery. Kidney doctor however was great and very much on top of...

hoja

HORRIBLE PLACE !!!!! If patient cannot get up and help themselves, then they are doomed. Takes forever for nurse or aid to come if ever ! Daily hygiene is a joke, teeth brushing....forget it. Floors are not cleaned daily. Aid complained about having to move patient in lounge chair because the chair is heavy to push.....duh !!! It's what you are getting paid for ! When going to desk for info or help, you are ignored...no one lifts their head to acknowledge you, I know they are busy but after ...

Lucido

My father in law was directed from Rahway hospital, he was basically pushed to this place, the social worker gave my wife several choices and then said he has to go to a place were the doctor is associated? Upon transfer the problems began. First, they lost his dentures, communication with staff was non existent, no one could give any information, even doctors said I don't know. The place is filthy,food on floors and ceiling for the 2 days he was there, my wife transferred him to another that ...

debbiek60

My mother was pushed into this facility on Christmas Eve by the hospital after surgery on Dec 23rd for a diabetic ulcer on the side of the foot resulting in the loss of a toe. She was moved to the facility to receive intravenous IV antibiotics for 10 days. at age 78, mom is an independent woman who still works. Where do I begin? There are too many patients and not enough staff. Some nurses and aides are great but some lazy and do not offer assistance. The physical therapy department does no...

Titi82

This place was horrible. My mom had a stroke and the physical therapy dept horrible! Every time you asked a question the answer would be we have I look into it. Mom is home now, we have a physical therapist coming to the house. He said he wouldn't even send a dog to this place! Stay away.

Caring90574050

Mom came from Care One. She was there for 3 months. The rooms were dark and dreary. The rooms were more hospital-like and institutional, and they had only limited activities. They didn't have a lot of things for them to do. The food was OK. As good as the staff was, they could hire more. They're kind of stretched thin. When she first got there, she ate in the room, and then she went to the dining room, which was nice. The dining room was spacious.

Janet38

My mother was at CareOne for 7 months. The actual hands-on nursing staff, the nurses and aides were absolutely wonderful. The rooms were beautiful and the design of the facility was very comforting and it looked like you're at home. It had a very nice atmosphere, however, I was disappointed in the physical therapy department. They did a lot of rush physical therapy. They got everyone up and out early in the morning and they essentially just took the people to places and actually just sat them th...

bob9

When first entering the facility, the staff in the reception area was very friendly and welcoming. I witnessed a new resident her family being given a tour of the more "public" areas. Going further into the facility, however, revealed a different story entirely. The nurses and other caregivers seemed to be doing only the bare minimum, oftentimes being abrupt if not flat-out rude to the residents. On several occasions, I noticed patients asking basic questions of the caregivers (eg. "when is the ...