Question 1

What programs or activities does A Heart that Cares offer to enrich residents' well-being?

Accepted Answer

Our family home is a small facility with only 4 residents. Because of the small nature of our home, we provide 24hours care and ensure residents get more attention to their needs. Some amenities include twin size power base beds with memory foam mattresses for extra comfort, home style cooked meals, and we will accommodate special dietary preferences. Residents are also given the opportunity to participate in various activities of their choice like cooking classes, stretching classes, gardening as weather permits, Art competition, participating in game shows and outings. We will accompany residents to all Doctor's appointments and ensure all their medications are ordered and administered correctly.

Question 2

What places are near A Heart that Cares or within walking distance for assisted living residents to enjoy?

Accepted Answer

Our home has a senior community center nearby and we provide transportation and encourage residents to mingle and attend activities in the community center. There are several shopping centers and restaurants in the area as well. We also have a mall near by

Question 3

What safety features or security measures does A Heart that Cares provide to protect residents who wander?

Accepted Answer

We have indoor and outdoor Camera system in place and also door chimes for residents who wander

Question 4

What ongoing training does the staff receive in dementia care?

Accepted Answer

We use home care pulse to provide ongoing employee trainings and also organize in service trainings for all employees

Question 5

Is A Heart that Cares affiliated with a hospital if more care is needed?

Accepted Answer

Yes, we have Visiting Physician Services for our residents who are in need of the services.

Question 6

If A Heart that Cares accepts dogs or cats, what indoor/outdoor areas can they enjoy?

Accepted Answer

We do not accept pets in our home at this time.

Question 7

What is the care staff-to-resident ratio at A Heart that Cares during daytime and nighttime hours?

Accepted Answer

We have a 1:4 staff to resident ratio at all times.

Question 8

Who assesses residents' health and cognitive functioning? How often is that assessment repeated?

Accepted Answer

Our Administrator who is a nurse does all resident assessments and this is repeated every 6months per state guidelines

Question 9

How many staffers are on duty in the daytime and overnight?

Accepted Answer

1 staff on day shift and 1 staff on night shift

Question 10

How does A Heart that Cares keep residents' families informed about their loved ones' health?

Accepted Answer

We communicate with families via texts, emails, phones and provide community news and resident specific health changes and updates.

Question 11

What techniques does A Heart that Cares use to support memory care residents during mealtimes?

Accepted Answer

We have staff available to assist residents during mealtime. We keep meal time presentation very simple and set up food for residents

Question 12

How does A Heart that Cares keep residents' families informed about their loved ones?

Accepted Answer

We communicate with families via texts, emails, phones and provide community news and resident specific health changes and updates.

Question 13

What programs or activities does A Heart that Cares offer to keep residents engaged? How does the staff engage residents' long-term memories?

Accepted Answer

Residents are also given the opportunity to participate in various activities of their choice like cooking classes, stretching classes, gardening as weather permits, Art competition, participating in game shows and outings.

Question 14

Describe the neighborhood around A Heart that Cares. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?

Accepted Answer

Our facility is located in a quiet, safe residential neighborhood

Question 15

What ongoing senior care training does the staff receive?

Accepted Answer

Our staff follow the Sate of Michigan mandated AFC training.

Question 16

What transportation services does A Heart that Cares offer to assisted living residents?

Accepted Answer

We have a minivan to  accompany residents to all Doctor's appointments, shopping, and other outing activities

Question 17

What makes the chef or dining program at A Heart that Cares exceptional? What kind of menu can assisted living residents expect?

Accepted Answer

We offer home style cooked meals and we will accommodate special dietary preferences.

Question 18

Describe the overall population of assisted living residents at A Heart that Cares. What is their average age? What are their favorite things to do?

Accepted Answer

Our home consists of elderly male and female residents age 55 and over.

Question 19

What safety features or security measures does A Heart that Cares offer to assisted living residents?

Accepted Answer

Our home is equipped with security cameras indoors and outdoors. We also have door chimes on our doors for residents who may wander. In addition, we have 24 hours staff presence at all times

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