The Village Senior Living

Dee

Please do not have your loved one stay at The Village Senior Living. And if you have your loved one at this facility, please pay special attention to their care. From 07/28/2023 to 08/29/2023, my mother stayed at The Village Senior Living at 4707 S. Orchard St., Tacoma 98466. While there, the care she received was negligent, meaning she did not receive the proper care and attention per discussed with M and associate on June 26, 2023, at my home with me. My mom was not showered or assisted with showering. Oral care was not given or assisted with. I have pictures that have dates. The bedding was not cleaned even when I requested it done because of stains. I was told by the “sales rep,” to bring my mom’s medicine in a Monday-Sunday container. The reason was that my mom would only be there for a month (respite care). I also included a recent hospital medication list to be with the container, which was kept in her kitchen at the village. After three weeks of her being there, on August 21st, I was told by M, “We don’t do it like this. Who told you to do this with the medication?” I was never contacted once about how I brought the medication. This caused missed medication and MISSING medication. She was not showered for almost three weeks. Medication went missing. MAR report shows a discrepancy. I had one printed out earlier after missing medication. When I asked for all of my mom's paperwork, I noticed the second MAR was different from the one I had. Teeth weren't taken care of. Jewelry went missing. It took them a week to clean the toilet after telling them there was a poop blowout. Her clothes weren't changed daily. She had the same clothes on for up to three days. The one shower they said they gave her, they hung the towel over the shower rod to dry. Is it standard practice to reuse the towels without washing them? I would think not. I had to give her showers because they did not after filing numerous complaints. After speaking with one of the workers, she could not believe what she saw happen with my mom. She decided to put her two weeks in because she didn't like what she was seeing. Her boss told her to please stay, so she did. This person texted me to inform me she has filed a complaint with the State. *I showed up a few times after hours and couldn't get anyone to open up the front door after using the afterhours cord. One night the fire department was outside waiting for someone to open the door after minutes of waiting. Finally, after waiting crucial minutes, one of the firemen pulled on the left door and it opened. Once inside, staff were confused of who called 911. *A few times, the doors weren't even locked after hours. A female staff member told me it gets stuck unlocked and has to be shimmied to lock it. *Many times, my friends and other family members walked right in without signing in. No one at the front desk. * My friends came to visit my mom, and they found her wandering the hall LOST. I had to pull my mom out two days earlier because of the lack of care and trust. I would have done it earlier but could not because of a medical procedure. I asked the Director for a partial refund after they realized their negligence. She offered me free drop-off care during their activities. What an insult. Of course, I declined. My mother did not receive the $7,000 care that was guaranteed to her. I'm under the impression that a case has been open for my mother. I've sent two message to their headquarters and have not received a call or email back. Don't be fooled with the nice remodel. Please investigate your loved ones stay. Check the MAR reports, shower log, are their clothes being changed, don't have any jewelry there that you don't want stolen, etc.. One plus is the activities director. She is a lovely young lady. She made sure my mom was involved with activities.

Reviewer#JM061723b

I like all the amenities that they have that are taken care of by the community fund. I like that after two years Medicaid can start. They have a one-bedroom and a studio. They are nice rooms. They supply appliances, except for a stove. You have to pay for your microwave. The staff member was extremely knowledgeable. He knew some of the residents there and would stop and talk to them sometimes, or give them a hug. He was very involved with everyone. They serve brunch and dinner.

Provider Response

Ken Brewers

I visited my late friend at the village often for just over a year. The staff were always attentive to his needs. They kept him active and involved despite him being antisocial. He was mad to be put in a senior home at first but grew to enjoy the social gathering and activities. They made him very comfortable during his treatments. The director has been in the industry for almost 20 year I believe. The building was getting a full remodel and I'm sure they must be done soon. I am only a few years away from considering a senior community and I will be calling them when my ego takes a few more falls.

Kerri

We're going to move to The Village Senior Living. Judy, the staff who gave us the tour was very knowledgeable, very nice, very caring, and answered all the questions that we had. She just made us feel confident in our choice. The facility is beautiful. They're in the process of remodeling, and the new finishes are beautiful. There's a small patio that's accessible to the residents, as well as an open area inside where they can get together and meet.

Beverly

My sister-in-law is at The Village Senior Living. It's very nice-looking. They're undergoing a total remodel inside and out. It's very clean and it's all wood paneled floor. They seem to have a staff that has worked there a long time, and they take pride in their facility. They're responsive, kind, and available. They have a lot of variety in their meals. They allow their residents to order off the menu any time (day or night), and even have it delivered to their room. It's truly like a hotel. They run it very well. She is in a studio, which is very nicely laid out and clean. I think it's newly painted, too. They don't have a stove in there, but they have a microwave. They allow them to have toasters if they want. They have a nice refrigerator, a lot of closet space, good natural lighting, and big windows. They also have a craft room. They have jigsaw puzzles laid out in the hallway area near the elevators, so anybody can freely do it. There was a cute little store that 's run by the residents, where they donate things and attach a nominal price to it, and so the residents and staff can shop there with really nice things, like beautiful tea set cups for 50 cents, albums, stationery, or all kinds of things. They do a gym day once a week. They have washer and dryer available and a spa (where they can come and get their nails done and a hairdresser that comes in). They have nice little shuttle buses to take them once a week to shopping, or they can reserve it and tell them where they want to go a specific place and they will take them there. The dining area is clean and orderly. They are taking really good care of the residents by only allowing two of them to sit together at a table during this COVID era, which lets them get to know each other better. My sister-in-law tells me that the wait people are just really sweet. Of all the comparisons I made, this one is probably one of the best values. It's close to where I live too, and it doesn't feel like you're living in an institution. It seems like a nice apartment building, like a hotel with hotel services; that's what it reminds me of.

Lorri

We have chosen The Village Senior Living for my mother. I like the fact that it's a smaller unit. She has a bad hip, and she can walk; but everything is close together, so she doesn't have to walk a long way to go to the courtyard or go to the common areas. I like that they had private rooms. Mostly all the places I toured now, they have shared rooms; I don't like that. I like the staff. They're interactive, and you can tell they care a lot about the residents that live there. There's not a bunch of extra upcharges there. They have activities. They have their dining room, the common area, and a room to watch TV. I like it.

Provider Response