Guggenheimer Health & Rehabilitation Center

John Jolinski

It's been almost a month since my 91-year-old mother passed away from lung cancer (4/22/19). This is my first opportunity to thank the entire health care team at Guggenheimer for providing a high level of care and during my mother's last six weeks, making her stay as comfortable and peaceful as possible during a very difficult period for her and the family. I personally witnessed a team of nurses, therapists and aides who showed devotion and compassion to mother's emotional and physical care as she transitioned from Guggenheimer's health an rehabilitation center to its long term care facility and, finally, to it's Hospice Center during her last days. The administration demonstrated great class allowing us to bring her pet cat for a visit so that my mother could say her heartfelt goodbye. Saying goodbye to a loved one -- especially your mother -- is a painful experience but the people at Guggenheimer helped us cope with our grief. For that, we will always be grateful. Thank you, Guggenheimer.

Tom C

Had a generally positive experience until the day my father was discharged from rehab at Guggenheimer. They discharged on Friday at 4:00 pm with not enough of his prescription meds to last through the weekend. The meds were prescribed through Guggenheimer but they would not call in a prescription nor provide enough of his meds to last. The only reply was that a refill needs to be established by a primary care physician. That's unacceptable for critical medicine with not enough to last the weekend with a holiday coming up on Monday too. The lead nurse was also very argumentative while discussing this issue. Unacceptable.

lambert4

I was pleased on how they treated my uncle there. They kept him clean and the nurses there treated him good. He bound a relationship with them. I am pleased with this facility and the way they treat they residents.

Becky E.

I found Guggenheimer to be one of the nicest assisted living facilities I have been to. The parking area is a bit small and close quartered. Entering the building I saw some women listening to music and enjoying themselves working on crafts with workers. Down the hallways I was impressed how serene and clean everything appeared. Proper safety precautions were taken to ensure no one wandered from the facility. I found this particularly touching as I had a grandmother that would wander from her health care facility from time to time before she passed and I remember how stressful this was not only to us her loved ones but for her because she did not know how to get back. I found the staff to be very busy, but friendly. In fact, many of the staff not only called those staying there by name, but the visitors as well. I found this very comforting and cozy. There was always a worker close by which I also thought was nice as many of the people staying here, as in many cases with health care facilities, did not receive visitors and the knowledge of someone just outside their door appeared to be comforting, too. Every time I visit I do not dread the trip I rather look forward to going and feel comfortable if I had to stay I would be treated with exceptional care.

Taryn

When I was with my grandmother in the assisted living facility it seemed just to be bare minimum. By that i mean the walls were bare, the staff had no personality and the building was old. I wasn't expecting to stay at holiday inn or anything, but with people living parts of there lives in these buildings I feel they should at least put a fresh coat of paint on the walls, and maybe a few picture frames of artwork, scenery, animals, ect. The staff was very blank. No humor, no smile, really even no talking. I often stayed with my grandmother in the hospital and they were noticeably upset I stayed - maybe they thought I thought they were incapable of taking care of my grandmother - well then they would be right. The call bell would ring forever, no answer for at least 15 minutes, then it took another 15 to get someone into the room. What if it was a emergency! Second once they gave her the wrong medicine, we told them time and time again she was confused and couldn't answer questions so when asked if she had that medicine before (which she had) she said no - and they gave it to her again. And in that same setting the nurse continued to play on her computer while my grandmother choked on her water, i had to jump up and help her and the nurse just looked at us, and stated calmly are you okay - after I gave her a evil stare. I will never have my family there again.

davidt711

The facility was very clean and the staff for the most part kept things out of the way of aisles. There are a good number of activities for the admitted that are available to those that can walk about by themselves, such as a lounge and outdoor porches. While my mother and grandmother were admitted into the facility, I was pleased with the care they received under the facility staff. I could tell that the staff care for the patients in the facility. I recall one instance in which I arrived from grocery shopping for my mother, a female nurse helped me carry her groceries from the ground floor entrance, even though I insisted it was fine. The staff always knew the amenities my relatives needed, like the time my mother need glucose (she is a diabetic) and were helpful when my overly obese grandmother needed help moving around in bed (she could not do it on her own). I am grateful that my grandmother was admitteAd into Guggenheimer for the service she received, all the way until the day she died there, some of the staff even attended the funeral.