Bentley Commons at Lynchburg

Karin

Please, please never send your loved one here - this place has issues with dispensing meds, following doctor directives, sending the correct information/list of meds to the ER and blames the RESIDENT for staff getting injured during transfers. The aides work very hard, but the turnover of staff makes their job even harder. On the weekends they are lucky to have 2 aides to take care of 75 residents - often leaving a loved one stuck in their bed covered in urine & feces until 10:30 in the morning. No one notices if they are missing from breakfast - still stuck in their bed. We have moved our loved one out of the Bentley Commons - and hope and pray that no one’s loved one should ever have to put through the pain and suffering we endured.

JoniCay

The front desk personnel are not very friendly. I visit a friend's mother every week when I am in town. I've been doing this for about 2 months. I have never been greeted or asked if I need help. I notice they aren't even that friendly with the residents. In fact, it does not seem there is much interaction at all between staff and residents in the lobby, dining hall, etc. You all need to work on your front desk staff.

Vincent

We toured Bentley Commons at Lynchburg. It's very clean, very organized, and very homey. They provide a microwave, dishwasher, and refrigerator in the rooms. The staff were very knowledgeable and very down to earth. They answered all our questions. They have a courtyard, places to walk, and an activity center. It's close to a shopping center across the street, so it's a good area.

Sandra

My dad was at Bentley Commons at Lynchburg. The facility itself is very nice, but they are so understaffed. They said 60 percent of the people there are now on assisted living, and they do not have the staff or the assistance. They have like one person on call for the whole place, and it's upsetting because you can ring the buzzer and they don't come for 20 minutes if at all. I think if you're independent living, Bentley Commons is fine, but they have taken too many assisted living patients and don't have the staff to do that. My dad was there until we moved him in September. He'd been there for a couple of years. I would give them a 3 because even when someone came, their attitude was one of like, 'Oh well, here's another thing we have to do.' And where he is now, I don't find that at all no matter what the task. When they come, they always say, 'We're always happy to help you,' and that means so much because the patients get that. The facility was beautiful. They did have activities. I don't think my dad participated because nobody helped him get down because he's in a wheelchair. I've been there when my dad had been eating, and I think the food was fairly decent there. The staff was mediocre at best. The staff's attitude toward the patients that need help is very lacking. It was like they were just a pain. They were almost rolling their eyes if they had to come in and help with toileting or whatever. I think they need improving. They're very much understaffed. The labor force is now that may be contributing to it, but it seems like it was always like that when he was there. You couldn't even find anybody at Bentley. You'd go up and down the hall, and you couldn't even find anybody available.

12345678review

At first glance, Bentley Commons is beautiful. A closer look shows a shoddily constructed building needing upkeep. The staff is more interested in chatting with each other than taking care of the residents. The atmosphere is that of a nursing home rather than independent and assisted living. My friend is very unhappy living here and is looking at other facilities. Not worth the cost.

Phoeniz

I have mixed emotions about Bentley Commons. Although the majority of the staff if very kind and helpful, yet there seems to be a lot of things that "fall through the cracks" so to speak. I believe that the quality of proper and timely communications between the facility and the loved ones of the residents could be greatly improved. I am having a hard time justifying the costs with the actual "assistance" given, yet apparently most facilites all offer about the same level of care for the dollar.