The Ridge Cottonwood

MaryFbdjdjdbdd

The Ridge Cottonwood has the most loving and caring staff, they are well trained and so good to my dad. Such a relief for him to be in a gorgeous and engaged environment rather than at home alone..

Provider Response

MaryFbdjdjdbdd

The Ridge at Cottonwood had been such a wonderful place for my dad. The staff are so loving and kind to all the residents and families.

Provider Response

Shortpants

The facility is beautiful and clean. The food is very good and the staff extremely attentive. They have been very good to work with particularly with the Covid challenge. We feel very grateful for the help with both our parents at this facility!

Provider Response

Miga

My mom was a resident at The Ridge. It is beautiful and the activities were good there. As people age, keeping their dignity is important. That means to be treated with respect and not being talked down to. Assisted Livings often find it difficult to hire all the right people. It is important to have good bedside manner. I truly am grateful for the handful of employees that took such good care of my mom and treated her like a friend or family. It is the people that make all the difference. Aside from a few issues with adjustments to covid and some management turnover, I think there are a lot of employees there that really care. They did a good job protecting residents during covid.

Provider Response

Advocate for Family

I have visited and observed residents at The Ridge-Cottonwood for the past four years, and all seemed content until about a year ago. I am now compelled to write due to the exodus of several residents and valued staff members. My family is one of many who have given our notice to leave. The toxic environment created by the current director and head nurse is incomprehensible. His abusive manner towards staff, residents and their family members should not be tolerated. The nurse doesn't return phone calls and is known to hang up on residents and family members. They should be removed immediately if this cancer is to be eliminated. The Ridge-Cottonwood has gone downhill. It's sad that elderly people have to be uprooted because of poor management. Stay away from The Ridge-Cottonwood.

Provider Response

Sandra Cook

I wanted to thank The Ridge Cottonwood for taking exceptional care of our Mom during the last eleven months of her life. She received great care from the CNAs and Med Techs that assisted her with her daily needs and loved her as if she was their own Mom. A special thank you to Fernanda, for all the love she showed our Mom, styling and coloring her hair, helping us to celebrate her 87th birthday and making sure she was always being taken care of. During the last four and half months of our Mom's life, COVID-19 became the normal way of life. Thus, The Ridge has really stepped up while implementing the CDC guidelines and continued to take amazing care of our Mom. It has been a difficult time for the families as well as The Ridge too. However, the employees of The Ridge have had the difficult task of taking great care of the Residents and to make sure they were having their needs met. If we had not had the help of the CNAs, Med Techs, Activities and Marketing Departments we would have been unable to give our Mom the care she needed. We truly appreciate all of their creativity to help us be able to see our loved ones during these difficult times. The Mother's Day parade, and all the countless drive-in and breezeway visits made this time much easier to endure. Thank you so much to all of the employees of The Ridge Cottonwood for their endless love and devotion to our Mom and all of the many Residents who live at The Ridge Cottonwood.

Provider Response

SteveXXX

Stay away from this place. It is a beautiful building, and when our mother first moved into assisted living at The Ridge Cottonwood (previously named Cottonwood Place) things could not have been better for her. Not quite 2 years ago, the owner contracted with Cappella Living Solutions to take over management of the facility and things immediately began going down hill. It was a constant fight to see that our mother's care plan was being followed. With the COVID19 outbreak things rapidly went from bad to worse. Since March the facility has been locked down. Visits are limited to 10 minutes twice a week, when they can be scheduled, and take place outside with residents behind a plexiglass barrier. The head nurse has placed her personal agenda with regards to COVID ahead of the physical and mental well being of the residents. Residents have not been allowed to leave the facility for routine appointments, such as dentist or podiatrist visits, or to get a haircut (the facility's salon has been shut down since March). Our mother's personal physician was not allowed into the facility to see her, despite being equipped with mask, gown, gloves, etc. We recently moved our mother to a different facility and she is much happier. Wish we had made the move months ago!

Provider Response

SueO

The Ridge-Cottonwood is not the same facility it was when we moved our mom into assisted living in 2017. In a little over three years, there have been 7 different executive directors (4 hired and 3 interim). We recently moved our mom out for cause after the current executive director threatened her care in a hostile manner. After conferring and filing a complaint with the State Ombudsman, complaints were also filed with Adult Protective Services, the State Dept. of Health and the Division of Professional Licensing. The leadership at The Ridge-Cottonwood cannot be trusted. The only reason I’m giving one star is because there are a handful of front-line employees who try to do a good job. Don’t be fooled by the beautiful facility ~ behind the front door is a very broken machine. I cannot recommend The Ridge-Cottonwood.

Provider Response

Watkins Family

Our Mother just passed away recently from The Ridge at Cottonwood. Covid 19 changed things drastically for our family. We were no longer able to go and take care of our Mom the way we wanted to. The CNA's, Marketing and Activity staff became our lifeline to our Mom and they went above and beyond trying to make sure that our Mom was taken care of the way we would have as a family. We knew that they cared and loved our Mom. They became like family and we will be forever grateful to them for that.

Provider Response

worktoomuch

This facility is beautiful to the eye, but that is as far as it goes. The management can not be depended on to be honest with family members and it is difficult to even get a call back. In the 2 years my parents have been there, the director and head nurse have changed 3 times. The CNA's work hard, but are always short staffed and can't be depended on to come when needed. The care given doesn't even come close to the high prices. The head nurse continues to violate the personal desires and rights of my parents by imposing her personal health rules on them. I would not recommend this place to my worst enemy.

Provider Response

CTJohnson

NEVER trust The Ridge with your loved ones. Met the sales and nursing team several times. Toured the facility several times (each time staff violated HIPPA to talk about personal issues of residents). SIGNED a legal contract, given unit KEYS, paid the deposit. Staff called me TWO days before we moved my parents from out of town to tell me they were refusing to take my parents. I was told the executive director refused them because The Ridge couldn't adequately care for my father, despite the approval and assessment of the RN they had hired to assess my father in his city. When I asked to speak with the executive director in person, they confirmed he was in his office but refused to speak with me. With TWO days noticed, I moved them to another facility and they have been independently living, dining, attending activities, and enjoying life for the past 17 months (and many more to come). Shameful, dishonest, money-driven actions by The Ridge. I'm not sure what the real reason for their last-minute contract violation, but they take advantage of the fact that families don't have time to deal with legal matters, regardless of the binding contract already signed. I didn't insist they honor the contract because my parents deserve better than a sketchy facility who doesn't care about the elderly or listen to their family members.

Provider Response

Janet

My mom moved into the Ridge Cottonwood, and it's been really good. It's always incredibly clean. When she needs help, it's timely, they're very kind, and the clientele appears to be very happy. It has a very upbeat environment. I think the activities are great.

cindyfey

Large rooms with high ceilings, bright and new. Vibrant atmosphere. Excellent lunch.

Veron

The Ridge Cottonwood was just wow. The rooms were bigger than other places and the layout was fine. The staff member who accommodated us was very pleasant. The food was exceptional and the dining room was like a very nice restaurant. You order from a menu and it was lovely. There was plenty for people to do. The place was very plush and nice.

Provider Response

PS

I liked Cottonwood Place. The memory care unit was large. The staff interacted with the patients very well. Everyone was happy there.

nothappy3

Pretty fancy place, although I think it's a stretch to call their Memory Care facility a real MC facility. My father was there for just under three months, and they kicked him out of inappropriate behaviour? The aides couldn't get him to take his (much needed) meds. His room stunk of urine every other time I visited. Just because you place an electronic lock on the door doesn't make you a facility capable of handling special needs

Provider Response

Fredrick's Mother

Cottonwood Place was small and affordable. The rooms were studios, one-bedroom, and two-bedroom. Some of them had a very beautiful view of the mountains. It was new. I noticed the patients were out, and they were having a German lesson. They looked like they were enjoying it and having fun with it. I saw a lot of memory facility people all together having conversation, and some were exercising or doing stretching. They were having a great time. I saw all the people were gathered for their lunch. They were having a great time. They all seemed to be well taken care of.

Cristie632177

Cottonwood Place is new, which is why we chose it for my father. The staff is very friendly and knowledgeable.

meg777

This facility is not equipped for memory care. My grandfather was there for two months. One day when I dropped in for a visit I found him covered in urine and feces in his bed. I asked the nurse when the last time he was checked on and it had been hours. they were very rude and under staffed. We moved my grandpa after that and I would never trust someone I love to be taken care of in this facility.

Provider Response

Nancy118410250

I spend a lot of time at Cottonwood Place. I go three times a week and two of the times that I go I put in some volunteer work. I have gotten to know the place really well and I am very impressed with it. They always seem to be on top of everything with the residents. If there’s a problem they call you immediately even if it’s a small problem. The workers there are very attentive and very good. I helped with some of their activities. They play bean bag toss, indoor horseshoes, bingo, and they do arts and crafts. They have a large screen TV and a movie room. They have much to do. They take them upstairs to the beauty salon and they also take them on trips. They drove around downtown and in the mountains. The food is good and clean. I help serve the food. It’s very good energy in there. They work very well with the individuals and with their family. I couldn’t’ be happier having place my dad there. The rooms are very nice and spacious and that was one thing I really like about it.

CaringDaughter31

Cottonwood Place Senior Living is a beautiful and new, higher-end, better-quality facility. There’s more social gathering places to mingle and walk around in and feels more upscale and modern. It is a very nice place, but it is far away and much more expensive than other places. Those are the only reasons we did not choose this facility for my father.

Caring107811550

My wife is at Cottonwood Place. They have a whole bunch of activities during the day. They have Bingo, they play balloon games, and they have storytelling, movies, and trips on a bus. They go to different places like they have been up to Brighton, they go up the Emigration Canyon, and they have been to Liberation Park. I think it is excellent. Of all the places that I have seen, this Cottonwood Place seems to be one of the best.

Nancy109895750

We had a tour at Cottonwood Place Senior Living. I think this was the one we liked the best. The tour people were very nice. We saw the rooms, and they looked nice. I liked the fact that their dining room was very light. They said that they did it that way because people with eye problems could see better that way. That was kind of nice. Security was good. I was really impressed with them.

Jerry108796750

Cottonwoods Place was a brand new place and a top-notch facility. However, I eliminated it because they started off with a basic $4,300 which was right in the ball park, but then there was $1,300 for laundry and $1,300 for this and $1,300 for that; it was way beyond my abilities. They had a very good group and kept them very busy. I could say this facility was like a 5-star hotel. It was really nice, but as I had said, I eliminated it very quickly because of the cost. However, the rooms were very spacious and beautiful. Everything was extremely clean and brand new. There was lots of room. The dining area was wide open. If the patients were able, they could go and select the food from a special bar that they had there. If needed, they would just bring the meals directly in the memory care. It looked like pretty good.

Marcela1

The people at Cottonwood Place are very friendly and open to answer questions so the place can be familiar and you can be comfortable. The place is very clean, and the people looked very professional. There is a common area that you can consider as your living room. The people are together, but they have a resting area where they can be by themselves also. The dining setup is very good. It is clean, and it also has good day light. With this kind of place, they need to interact with everybody all the time, but my patient is very particular and is scared to be with other people. Maybe the facility needs to have caregiver or social workers to work individually with this kind of person.

Caring107925750

My mom was at Cottonwood Place Senior Living. The place is brand new. It was clean, and it seemed to have good food, but they don’t do as many activities as she was used to doing. The rooms were spacious, and the bathroom was big with a walk-in shower.

Caring104214350

Cottonwood Place was nice, but it was kind of expensive. The people were really nice there. The rooms were big and nice.

Cknoll

Overall, a phenomenal place. Modern, inviting, classy decor, spacious, and cozy. Besides the fact that Cottonwood Place is so new, the caring, attentive, and knowledgeable staff makes it a perfect community to get involved in. Family interaction and feedback is always encouraged, which makes me feel confident in the sense that I can trust their team to care for loved ones. This place has grown so much since I got involved, and I can tell that it's going to continue thriving on a daily basis. -Chrisa

Debra49

I had my mother stay at Cottonwood Place for five days because I went to Seattle just a few weeks ago. My mother had to pay $200 a day, and she was in the memory care. I don't know if they did her hygiene or not. I told them I wanted them to give her a shower, but when she came home, she was wearing the same clothes and the same underwear after five days. It's a beautiful facility and I was going to go back and talk to them, but I haven't. She had a suitcase full of clean clothes and underwear, but nothing was changed after five days. She is not happy to not have her hygiene done, but she seemed happy there.

Katie9

My father is in Cottonwood Place, and we chose it because it is the nicest one of all and it is brand new. The staff is very good. They are all friendly and knowledgeable. The rooms are brand new, spacious, and well designed. I don't think you could ask for a better room. The food is excellent. The dining room is open and spacious. They have fresh flowers every day. They have a wide variety of people who are friendly and open. They have a monthly calendar of activities that they do, and they have a big variety on it. They have a game room, a multi-purpose room, a fitness room, and a saloon.