Sunrise at Holladay

Lin

I liked how Sunrise at Holladay had a variety of things to do for the residents. They have places to go where they can go grab a snack or something, it just felt homey. The people that work there were very friendly and very nice. I thought that the size and layout of the apartments were very reasonable for an older person seeking care and help. But I'm influenced by the cost more than anything. I was very impressed with how well-maintained it was.

Provider Response

Kelsey

We went to Sunrise at Holladay. They were very professional, and very friendly, and they still call us just to see how we were doing. They weren't pushy. I do not like over pushy salespeople and they were not at all. They're still our #1 if it does get to a point where my mom does need to move into a facility. They were extremely kind, and they had a very nice, warm, comforting vibe to them. We had dinner there and we got to meet one of their ambassador residents. We got to talk with her for a little while and she got to tell us more about what it was like living there, and it was very nice. They had a kitchenette, a microwave, a coffeemaker, and a little drink area within the apartments with a slender fridge. They had a bunch of different outdoor spaces. They had a big courtyard in the front and a rooftop courtyard. They told us there was another area around the back.

Provider Response

Angela

We went to Sunrise at Holladay. When they showed us around, it was great. The overall problem was that they didn't take the insurance for the memory care. They did have the memory care facility there, but it wasn't the right kind of facility for my mom's specific needs. The person who did the tour was great. They seemed great. If I could pay out of pocket, I would have probably put her there. They were really helpful. The atmosphere seemed really nice and comfortable. We didn't get through the tour completely because that's when I found out that they didn't accept her insurance, and so without that, it was kind of a waste of time from there. They had a barbershop or a hair salon; that was nice. They switched up the activities just to get all of those people together to do different things. When I read their board, it seemed to me that they play games and things like that. It was a nice place with things to do, but it's not for us. The staff members were great.

Sherrie

Sunrise at Holladay had a better deal going. It was a beautiful facility. The prices were a little bit cheaper because they had rooms available, and they had incentives. Their memory care was nice. The residents looked happy, and the staff was extremely kind. I did not care for the garden area. It's on the third floor, and it's like a patio upstairs. There's some potted plants, but very little greenery.

Diane

We visited the memory care unit of Sunrise at Holladay. The woman who gave us the tour was very knowledgeable. This community was probably our second choice. The room was nice, it's just that my mom likes a lot of light, and they were not as well lit as the other facility we visited. I think they also have a microwave and a refrigerator inside the room.

Terry

We were able to tour Sunrise at Holladay. I liked their snack bar and their bistro, which of course are not open currently, and I liked the fact that they had a room that was private during the COVID-19 time. The facility also looked very clean.

Jolyn

My brother is at Sunrise at Holladay. Memory care was the first part he moved into, but I don't know if he's still in memory care or not. Our experience has been really good. The only problem we have is we can never get anybody to tell us anything on the phone. They're real abrupt, and when we talk to the nurses they don't easily give you any information. I don't know whether that's because they don't know who we are or what it is. When we visited, we just stayed in the lobby. We couldn't go around to the rooms or anything. He doesn't like it, but he won't like anything because that's the way he is. He's been suffering from depression. We haven't been able to go in at all. Most of the time the staff has been pretty good. The facility is really nice. They have bingo, certain games, and they take them on trips. My brother isn't into all that stuff, so he doesn't participate. They could be a little bit more cordial on the phone and have the nurses and staff be more willing to tell you how the patient is doing.

Don

Sunrise at Holladay was good. It was acceptable. The staff during the tour was excellent. I just need respite care and I just need a place to be post surgery. The rooms were empty, so I couldn't tell much about most of the rooms. The size of the studio was fine. There were different activities like exercises and different classes, but we didn't go into it.

Andrea

I liked Sunrise at Holladay Salt Lake City, but it was very expensive; not what we were told. It has more of the 55+ kind of residents. I saw more people my age coming and going, like to play tennis or go for a walk. I saw one lady that was sitting in the entry area and I asked how she liked the place and she said "they said there's going to be a movie at 1:00 and I have been sitting here since 1:00 and there's no movie." And it was 1:30 at that point. The girl who was taking us into the tour asked the girl at the front desk if someone was starting the movie and they answered that they forgot. When we came back to the movie area again, the movie was playing but there was nobody there. It seemed like a classy place but it seemed to me like it was all about the 55+ taking care of them and making the place nice for them. I didn't see much being done for the assisted living. The person who helped me during the tour was really nice, but even though we were dressed decently, she kept looking at us like we couldn't afford the place because it's a very elite place. I felt like she was talking down on us a lot. As soon as we mentioned that we're getting insurance for my mother-in-law to help pay for the place, she said "this is a very elite place, I don't know if you can afford it." She showed us a suite with 2-bedrooms in it, living room and kitchen area, we said we don't need that big of a room. She said "I'll tell you the price so you can understand what we're looking at here." I didn't like that.

Provider Response

Barbara

I chose Sunrise at Holladay because it's a beautiful place, and they are wonderful to me. You couldn't ask for better and warmer people. It's even better than I expected. The food is absolutely wonderful and restaurant quality. The place itself is unbelievable, clean, and a very gorgeous place to live. They have a great variety of activities for anybody to do throughout the day. It's nice that you can be busy if you want to be, or not if you don't want to. The cost is very reasonable for what I'm getting.

Reg685627

I very much enjoyed the person I talked to at Sunrise and the director. It was a very nice place, but it was a little further out from where we live. The rooms were very good. They had a library, activities, and pretty much everything most others have.

Barbara242202

I am living in Sunrise, and it’s very pleasant. The rooms are spacious and clean. There’s card games, entertainment, and social hours. The staff is very nice, and everybody does their job.

Fredrick's Mother

Sunrise was a cute little community. It was clean as a whistle. It had beautiful set-up. It was multi-story. The keeper-in-charge and everyone that I talked to in there were just nice. It was just inconvenient to get to. I was very impressed with the one that I talked to. There was nothing negative about it. I knew a lot of people would like to be in a smaller facility as opposed to a large facility. I was more of a person that liked a facility that would be not so small. It had a beautiful area downstairs where they could come and get sweets and goodies. There were not just normal goodies. These were really thought out amazingly good pastries.

Nelson341564

I visited Sunrise. The rooms were somewhat small, although really nice. It was very clean, the staff was very friendly and accommodating, and it felt very good. The food looked was like in a cruise.

Allen14

Sunrise is by far the best. According to my dad the food is awesome. My dad and mom love to play bingo, and they also have church services. I didn't see their dining area. I know their food is brought to their room. The only other thing that stood out is their response time when my parents push the button. They're very good.

Nancy118410250

Sunrise is a lovely place too. I actually have a friend that resides there. It has a very nice and pleasant atmosphere. A lot of sun comes through the window. It’s very open and cheerful. The rooms were a little smaller and they were setup a little different. However, I would not ever reject the place. The staff was extremely friendly. The memory care is very nice also.

Michael117945950

Sunrise at Holladay is a new facility. It is very well set up, looks very new and seems very pleasant. It would probably be a good fit for my mom, although it’s the most expensive facility I have visited. The rooms were very nice. Everything was very nice, but it’s just on the higher end of my price range.

RC2

My mother has been in Sunrise for the last two months. One of the things that really appealed to us was the fact that they have very seasoned staff. They don’t have a large turnover, which speaks volumes to the way that the organization treats their staff. Working in that kind of environment is not always easy, but they have a very seasoned and caring staff. I also like the fact that the grounds of the facility had a very homey, warm, and inviting feeling. The environment was nice. Their food is great with a large selection, and Mom is totally satisfied. Every main meal comes from a standard menu that they have available all of the time with three different entrees to choose from for every meal. They do have a variety of activities that appeals to different people’s interests. My mother personally is not involved in a lot of activities, but that’s by choice. They do have things going on every day like bingo, crafts, meetings, and musical performances. They do take the residents on outings and take them out to lunch. They take them on scenic drives and go to various events. We’ve been 100% satisfied.

Cutie1

They treated us very well at Sunrise at Holladay. It was a lovely place. We were shown different apartments and the community areas, such as the dining room, the library, the lobby, and the places where they can gather for meetings. We also looked around in the garden and the walking path. The staff was very helpful to answer our questions.

Anonymous81871750

I have been to Sunrise at Holladay, and it was very nice. The rooms and apartments were pleasant. The dining room was very nice. The staff was friendly and extremely professional. It seemed like they had the best activities of any of the assisted living.

Richard110757650

My dad made it in Sunrise. When they received him, the circumstances were that they refused him, and then they received him, and then they refused him, and then they received him. He never actually got in and out. He only went in there for like three hours. His furniture was there. We moved him in, and then they moved him out. I would never have anything to do with them ever again. The staff was great -- the ones that interviewed us, getting us in there were great. The facilities were great. The nursing staff that we had contact with was great. Then after my dad went in there, my dad had an episode, and rightfully so, they took him to the VA Hospital at that time. They said that he needed to go from assisted living to memory care. Then they turned around and said that he would not even qualify for that, and then they turned around -- and we're talking about within 24 hours or so -- and said that he would qualify for that if after an interview and their evaluation. So then he went to another hospital, they came over and interviewed, and then that hospital told us that he wouldn't be accepted. And then, Sunrise told us that he would be accepted, and before he got there, he died. The person that was in-charge -- not the one who signed the contract -- told us that under the circumstances, since nothing has ever been there except the furniture, they would only charge us for the remainder of the month, which was two weeks. Now, that person represented, in my opinion, Sunrise. And then, we were told about two weeks later by the administrator that it was not true and they'd charge the full 30 days for other than his furniture being there for about three hours. The Sunrise at Holladay was a nice facility and the people -- other than the people who control the money -- didn't come across as controlling the money. They really come across as caring about the person and that was nice. To me, it looked modern; it looked better than some others that I've seen. If it wasn't for the circumstances, I'd sue them because they had an employee which represented their company, and if she shouldn't have said that, she should have been reprimanded, and that is fine. Although she is to me one of the nicer people in the whole place, but to me they scream of money.

Provider Response

Nancy109895750

It looked like the food was pretty good at Sunrise at Holladay. They had activities that were good. It had a more formal feel to it. I liked it a lot as well. The staff seemed very knowledgeable, very nice, and very friendly.

Caring109113350

I visited Sunrise at Holladay for my mom. It seemed very nice. However, I was there on a Sunday, so it was hard to judge, but everything seemed okay. There weren't very many people around to make a good assessment of the people who work there. I did speak with the manager and he was very nice and very informative. However, the facility didn't quite fit what my mom would like. The facility was nice, but it was cramped as far as the way it was positioned in the parking and so forth. Also they weren't doing any activities.

Debra49

My visit in Sunrise at Holladay was nice. The staff was nice. I didn't see the memory care, but I felt like the rooms were pretty small. They showed us a studio and a one-bedroom.

Jes1

I don't know what happened. Everyone told me this place was beautiful and lovely. It was a pretty place, but I would not recommend it in the least. The lady who gave us the tour let us INTO people's homes to tour. The first one, she said she had a general type permission to do so with. The others, she went and checked to see who was not in their rooms and then let us into their rooms. I would be furious if that happened to my grandfather. No respect for privacy whatsoever. At one point, we asked for a moment alone to talk and she wouldn't leave. She also acknowledged that she was ignoring my grandfather because he was in a wheelchair, apologized for it, and then continued to do so. She also ignored his request for the papers regarding the price list and kept trying to give them to me, even after I explained that HE is an adult of sound mind and she needs to be selling to him. Their activities are things like, "Watch the Carol Burnett show together", which frankly, is not an activity. No one was particularly happy looking. We just walked out, didn't even bother to take the pamphlets with us. Maybe it was a fluke bad day, but the disrespect my grandfather was treated with disgusted me, and if that's how their staff behaves, then this is one of the last places I would recommend.

Provider Response

Katie9

Sunrise was very nice. They had a nice little dining area, and they do a lot of activities there too. That was definitely our second choice. We understood that they had a five-star hotel chef, so I was sure that the food was good, but I didn't personally eat there. They had two separate dining rooms. They had one for the people who needed more care than independent, and they had one for the people on the independent side. They were nice dining areas. However, I thought the rooms were too small, and they weren't as nice as the ones where my father was. I liked that they had a lot of people who were very friendly. Everything was accessible, and there was great staff. I would recommend it to others.

Al11

This is a BMW of Assisted Living Facilities, both in quality and in cost. They also had a memory care unit and a independent living unit. All the residents we talked to seemed happy and we witnessed many activities during our tour. Was introduced to one of the on-site nurses. We were impressed with the attention to detail that everyone showed. They have a concierge service to handle all the needs a resident would need including arranging for the purchase of medications. You pay for the quality - the room cost was higher than others we visited.

Caring76600850

Sunrise is huge but it can be independent and dependent. It's in my neighborhood, it's right where I live and so I know of people who have people there. It's a beautiful facility. I haven't been visiting people there but I know people that are there, I've been inside. It's very nice, very elegant, very well taken care of. I know they have church but I don't know what other activities they have. I would not hesitate putting my mother there.

Linda70910950

The Sunrise people were fabulous, nice and they loved to help. If I could choose some place more pricey, I would probably have gone with one of the Sunrise facilities but I can't. They have very small rooms but they have little nooks and crannies with furniture and a TV where they can invite friends and family and be with them and be out of their rooms while still have some privacy. Their people seemed to be happy.

Jose2

I enjoyed my visit to Sunrise. It was a clean facility. The dining room was very nice. The lady who gave me the tour was very accommodating. They had activities for the residents. I would recommend them to others.

Cal2

Sunrise at Holladay was very high standard. The staff seemed very pleasant. It looked like a very nice place to stay.

Caring5390

The staff are friendly and they were very helpful in answering my questions. They are very professional. I was impressed with the facility. It is very clean and looked like they were doing a good job with it.

anonymous44

This facility is absolutely gorgeous, one of the best looking I've visited, and I've seen dozens upon dozens. The insides are decorated in dark, soothing shades, with hardwood floors or fine carpets and artwork on the walls. My friend in this facility especially adores the facility's dog and cat. The cat especially loves to be held and pet. She finds comfort in stroking its silky fur. From what she's said, she used to have a cat when she was younger. I'm not sure how much younger, as it can be difficult to understand her, but the cat doesn't seem to mind. In fact, from what I've seen, the two have a sort of rapport together. She talks constantly to it and it purrs loud enough to sound like an idling motorcycle. This facility, and its pets, definitely have been good for her.