Élan Westpointe

Kathy

The memory care staff at Élan Westpointe is kind and patient. The common areas are kept very nicely, clean, and attractive. They offer meals, housekeeping, and medication administration. They also have a beauty salon, nice activities, and community garden areas that are very nice. They probably need to replace some things pretty soon. Recently we had to move mom to a different room because the carpet was so badly soiled in her room. So, it needed to be replaced with a flooring that could just be cleaned.

Provider Response

Nancy

I think Élan Westpointe is the better for sure for my sister. The staff talked a lot about the whole thing. They had quarantine for 10 days, so you couldn't see any activity. The staff took me to other apartments, and I saw two or three of the assisted living people that lived there. I think those looked good. She showed me all the places and things you could do there. They have a church, and that was great. She did a good job of the tour of showing everything. The staff who gave me the tour was very enthusiastic about what she was doing, and it was obvious that she loved her work. She was very warm and talked to several people who work there. They knew her, and she knew them. It looks very, very warming. When I had lots of questions, she took plenty of time and gave very frank, honest type answers, which was good. I had heard from another friend of mine that has her mother living here. Her mother loved the food and said it was great food. When I saw the copy showing the menus, I couldn't believe how they sounded like gourmet menus almost. They tell you what kind or if it's a certain kind of chicken and what it would taste like. They gave such great descriptions. They said they try to please people if they want to try different things, or if they're not happy with something, they listen to the concerns. It sounds good to me on that. The facility was excellent. Everything looked extremely clean and wonderful. I liked what I talked to the staff about how they clean the apartments. They check, work, and clean the bathroom, toilet, and all of it. They said they think that's important.

Provider Response

Julie

We put my mother in Élan Westpointe a year ago. Our experience isn't good, it's got poor management and they oversell and under-deliver. They have more activities advertised than they actually do. Their nursing staff is so good but the management is horrible. Their food is okay. I wish they have a stronger management that has more ability to control the staff and enforce corrections that need to be made. And I wish they're a company that pays more attention to the upkeep of the facilities and pays more attention to their residents' needs. Just because they're old doesn't mean that their opinion doesn't matter.

Provider Response

Mary

Elan Westpointe is a beautiful place. The staff is a very friendly. She toured us around and she was excellent. It is a very cheerful and very spacious place. They have a very open and airy dining area. The apartment is very cheerful. I think my mom is going to like it very much. She is going to be moving in next week. They have people that plan activities during the day. They take them shopping, they have a movie theater, they have a wine bar and a coffee bar, they have a place where you can get sandwiches or snacks all day long, they have a beer garden, and they have a place where you can have some plants. They have people come in and do entertainment and wine tasting. Of all the ones I toured in the area, Élan Westpointe is the best one that I saw. It was beautiful, and I was thrilled they had an opening.

Provider Response

Linda

I chose Élan Westpointe for my mom because I thought it was a place that was not picky about where you sit when you eat. She had a problem about getting her feelings hurt when she sits at the wrong table. But the same thing happened there, the people who are seated at their table will not give up their seats if someone new comes to sit there. I also chose it because the rooms were light and airy. Mom's on the second floor and she's in a very light room with a good view of New Braunfels from her room. She says the food is okay, she only goes down for lunch. She likes to cook in her room because she has her microwave, and she likes her toast and coffee. She doesn't go down for dinner because she's not hungry, but she does have food that she can make in her microwave or toaster if she does get hungry. They have activities during the day, they have trips where they take them to shop or at Walmart. They also have an RN there, she works with Pak Medical Group and the nurse can come to the room. She had some blood work done and they are following up on it for her. And that's very nice because she can schedule her nurse practitioner to come see her any time and the nurse seems very good. The staff is perfect and the chef is terrific. It's quite expensive but it's worth it, but they didn't have adequate parking.

Rick

We plan to move in there very soon. Friendly, cooperation staff.

Provider Response

Resident

Élan Westpointe is very a nice place and spacious. They give you all the right answers, and the food is not any better than all the other nursing homes. I would say it's a great place for assisted living, but if you're coming for great food, then don't bother. They have nice activities. If you want to stay busy then you can stay busy. They have a good activity director, and that's really important. She always welcomes suggestions and stuff like that. The pet answer around here is, "We're going to look into it," but they never get back to you. That's the reason why a lot of things aren't successful, because of the lack of communication. It's part of the problem here. They're short staffed. For example, it took them four days to get the trash in my room picked up. And you have to argue with them because they'll argue that I don't have much trash in here, but I don't want it sitting around because there's diapers in there for four days. They said it won't happen again, and then it happened again. I had to argue with the person who picks up the trash. Attitude is everything. We're having problems getting help, which is really bad. The food seems stale and tasteless.

Provider Response

Annette

What I liked about Élan Westpointe was the fact that people could age out in the facility. The staff seemed very nice. It was a large facility so there was lots of space for activities. One thing we didn't like was the fact that they didn't have one big room for my parents-in-law to live in. They'd have to use two rooms that were next to each other, so we'd have to use one room as a bedroom and one room as a living space, meaning we'd have to pay for two rooms. The facilities and activities were nice though. They have a lot of outings for their residents. My father-in-law could participate in the assisted living field trips as well as the memory care field trips, which I like. They have a nice game room and crafts. I also think they'd be very good with my mother-in-law as far as memory care activities. I still think they should have one room big for couples though.

Provider Response

Gloria

I was very impressed with Elan Westpointe. It was well kept and did not smell. It was like entering an apartment building. During the tour, all the residents looked well kept. It was a very nice experience. They do the laundry and they also have a dining area. I met some of the staff who would work with my husband and assist him with his medication. The bathrooms had roll-in showers and holding bars. They also had a small exercise room with equipment for moderate type of exercises. They had movie nights with popcorn, Bible studies, Church services, and a van that could take them to doctors' appointments. The food smelled really good even though I was not able to try it.

Provider Response

HS

We went to the Élan Westpointe assisted living and memory care sections. The staff seemed very caring. The facility was very new and very trendy. The rooms were over the top and very beautiful. It did not look like an assisted living place. You would think you were in a hotel in the mountains. It's a very beautiful place.

Provider Response

A Visitor

Elan Westpointe's rooms were adequate. The facility and activities were good. The place is pretty new and nice.

Linda

I placed mom in the memory care of Elan Westpointe. They're fantastic, they're taking good care of her, and going above and beyond in making her happy. They take her to symphony orchestras. The food is more than sufficient, very well-done, and they have a very good chef. They have memory activities, all types of painting, artwork, Bingo, and social hours every Friday.

Visitor871551

Élan Westpointe's price seemed to be very high in comparison to others. The guy that was showing us around commented that he didn't know if he could show us any apartments because sometimes people don't really like anybody looking at their rooms, which was ridiculous and a turn off. It didn't feel welcoming. We didn't even get to eat in the dining room because he didn't want to take up anybody's seat, which was a turn off, too. The facility was nice and the smallness of it was good for some people. It didn't have much; there wasn't a pool there. You get less square footage as well. They were also going through some company and employee changes. One lady showed me around, and when I went back a week later, she was gone. It seemed unstable, but they were going through a transition.