Graceland at Garden Ridge

Cassondra

I toured Graceland at Garden Ridge. I didn't like that they had no showers in each room, and the gates didn't seem secure. It's not furnished, so you have to bring in your furniture and your medical supplies, like a hospital bed, which is hard to do. The staff was very knowledgeable. They do not do any kind of wound care or medical stuff. If you need physical therapy, you've got to have it from an outside source.

Sue

Graceland at Garden Ridge was good. There was a slight smell, but it wasn't anything that would deter us. While we were there, they were painting. It's very, very nice to see that they're taking care of their facility. I like that. I met the director of the program and the tour lady, and the fact that he came out to talk to us was I thought impressive. The director was wonderful. They had a big common area, a courtyard, a salon, and a place to watch TV.

Provider Response

Steven

The staff at Graceland at Garden Ridge was good, but the facility looked like it was a little old and rundown. Half of it wasn't in use, which had me kind of concerned. They showed me some rooms. They weren't as nice as the other. The staff person that gave the tour was good and nice. It was an EMT/caregiver. They had a courtyard. Half of it was closed down. So there wasn't anybody in that half of the courtyard area. It's kind of like a V shape, so the left-hand side of the V was in use. The right-hand side was vacant, except for that one resident there. They provided laundry. I saw a laundry room. I think I did not see as much in Graceland at Garden Ridge, because I was kind of not impressed.

Provider Response

MiCasa2000

This facility when it was Sodalis was great. Now that New Haven has taken over it's awful. The turnaround of staff is disturbing to say the least. You can never locate staff members and that is so disturbing and unsafe for residents. It shows as many residents are leaving the facility. Good luck with housekeeping. Good luck with your family members being showered and cared for. Very few to no activities. No one answers the phone. Save yourself heartache and look elsewhere.

KB

It was the first tour I did. They were great. They were extremely welcoming and extremely helpful. It was fabulous. The staff who toured us was very nice and very helpful. I could tell he wants his residents to feel like they're at home and the families to feel that they're being well taken care of like he would take care of his own mom. The rooms were nice. They had a TV and a little refrigerator for them. They were a good size and easy for the residents. The dining area was very open. It was right at the front of the building. They were all in there because they were doing an ice cream sundae thing. Everyone looked to be having a good time. It was a very open and easy-to-maneuver area. I appreciate the attitude that they have. The gentleman that did the tour was very specific about what they're looking for as far as looking around and making sure that a resident is eating not just pushing food around on their plate that makes it look like they're eating. He makes a point of checking on them individually to make sure that they're not hiding in their rooms because they just don't want to be out with people, but they're actively engaged. And I thought that was a great attitude and I appreciated that. In addition, after I was introduced as we did our tour, the staff came by the office and invited me to join them for the ice cream sundaes and whatnot and offered if I wanted one, and I thought that was very nice.

Janice

My mother-in-law liked it but I did not. The kitchen looked terrible and dirty. I didn't see one person milling about. It was like a bunch of big common spaces, but nobody was in them. We saw three different rooms, and we liked them. They had a nice outdoor setting with big oak trees in the back. They had nice patios with deer coming up to the patios and bird feeders, so that was nice. The guy who showed us around was great.