Watercrest at Mansfield

Robert

I thought the grounds and the layout of Watercrest at Mansfield were very nice. The apartment that we looked at was outstanding, and the person who assisted us was very nice. The dining room was like a typical cafeteria, just much nicer, with lots of tables and a lot of people.

Provider Response

Carolyn

We're on a waiting list for Watercrest at Mansfield. I liked the water view and the size of the villas. The staff is very friendly. It's a small home, three-bedroom, two-baths with a garage. It's very nice. The dining room was recently refurbished with very luxurious colors and decorations, and it felt very updated and well-maintained. They have an indoor pool with water aerobics.

Provider Response

Penny

I toured Watercrest at Mansfield twice, and the first time I toured it was with the activity director, and she was great. The second time my daughter went with me and Stephanie showed us around, and she was great, too. It was a good experience. I think they want me. They keep trying to reach me, but I've been too busy to get back in touch with them, to let them know that I'm still looking. It's a nice place. It's worth it. It's just I don't know if I can afford it. There were people playing cards at a table. I spoke to them and they spoke back to me. We passed the table where there were some puzzles that had been partially put together. She explained that they just work on it whenever they feel like it. She showed me the ones on the walls that they had done, and I thought that was pretty cool. The second tour with my daughter Stephanie treated us to lunch, so that was nice. We each had a hamburger and fries. I saw the fitness center, the beauty salon, the theater room, and the pool. She showed me everything that they had. The pool was one of the things I really liked. They had water aerobic classes. I was impressed with the facility. Any one of the apartments that she showed me would have been fine if I could afford it. I think she will work with me and try to help me get in there if that's where I decide to go. They have one- and two-bedroom apartments, and they have them in different sizes, from small, medium to large as far as square feet go. You can get a small one-bedroom, a small two-bedroom, a large one-bedroom, or a large two-bedroom. I like that they have garages and storage rooms. The hamburger we had was good. I remember commenting to Stephanie after I tasted the hamburger that it reminded me of an old hole in the wall hamburger joint. It was like a good old homemade hamburger. Even though the price is out of my range, it's not their fault. I just don't have enough money. I don't think their price is too high for what they're offering, because I've toured other facilities that don't charge as much, but they're not as nice.

Provider Response

Marilyn

We looked at Watercrest at Mansfield. It's very organized and very clean. It looked like it would work if my brother decided to go there. I didn't really have anything negative to say. It's independent, but they give a small monthly allowance for food. The apartments were bigger than what we thought they were going to be. They're a very nice size. The staff was very friendly and outgoing. They answered our questions well. With regards to activities, there were a few people in the exercise room. But as far as my brother goes, he is not into crafts or puzzles. He wants to be able to find other vets and to be able to sit around and talk to them. They have a movie room, and they also have a swimming pool, but he wouldn't get into that.

Provider Response

Walter

We toured Watercrest at Mansfield. It was great overall. Our tour guide was very informative and showed us everything. We were very pleased with it. We're impressed with our guide who interviewed us, took us around and showed us some rooms. Everything looked clean and sanitary. The other residents were very happy. The rooms we saw were very nice and clean. It looks like they have everything that a person would need. It was very well organized. We were in the dining area, which was also nice and clean. The people were very friendly and helpful. We were there maybe an hour or so. They were having an ice cream social at the time, so we went down and had ice cream with some of the staff. They have a swimming pool, trails, and arts and crafts. They have a little movie theater, a game room, and a salon. It had pretty much everything that we would like.

Provider Response

Gregroy

Hello, I have been looking over the Watercrest @ Mansfield. I do have a few questions. The first question is; are you in the process of downgrading the property? Second; are you getting it ready to sell? When I first looked at the property I noticed the nice carpeted hallways that deadened sound and gave the place a class feel. However I have found out that you are removing the carpet for the low maintenance Linoleum planks with a wood grain pattern. And that you plan to do this with every hallway? I know economically it is lower cost, repair and cleaning. But it is the new wave of being "a luxurious Independent living retirement community"? That type of newer flooring will do nothing but amplify any sounds in the hallway for the residents. Another discrepancy I have found is that you state "we don't force our residents to pay for services that they do not want or use". Not true. Even if you don't eat any meals in the dinning room, you are charged $75.00 a month. Also you are charged $50.00 per month for housekeeping. This is only one cleaning, once a month. Most say they only have someone there less than an hour. Seems a little excessive. On the downgrading side concerns I have to also consider the Appliances. On your website it states"Upgraded, energy efficient, full kitchen stainless-steel appliance package. All I have seen in people's units are basic Whirlpool 17.5 Cu.Ft. Black refrigerator units. One resident told me that when they moved in, even though they charge the outgoing resident a $100 cleaning fee, that the cleaning that had been done was all surface. They had to move the range out not less than a month after moving in and found a huge amount of stuff. This included a small skillet, foodstuff and a dead cockroach. Another resident is telling that if the kitchen faucet goes bad they replace the brushed nickel single-handled faucet with pull-out sprayer with a conventional basic two handled faucet without a hose. I asked their maintenance about that and they said it's the way of world. Seems like a real down grade to me. I am sure that a suitable replacement faucet could be installed that won't break the bank. I know that suitable replacements run under $90.00. How does this fit in with In-Home Perks? "Designed with your way of life in mind, our luxury homes feature a variety of upscale finishes and features that elevate your lifestyle. And in another place it says apartments offer high-end features designed to elevate your lifestyle and even refers to upscale features like a full-size chef's kitchen. Again, I have to wonder, is this community stable for my loved one, or are they going to be continually downgraded without a voice. Thank you