Sterling Oaks Rehabilitation

ClinicalReviewer

As an RN and a private care nurse supervisor I have visited a great number of facilities throughout Houston. It affords me an opportunity to see beyond the amenities & pleasant decor the marketing people will show you on tour. The truth is Only by spending extended amounts of time in a facility can you truly assess management, staff, & client service. In my opinion Sterling Oaks is one of the all time best.

Neal H

My step-father is a current resident of Sterling Oaks. He has been a resident for several months and his care has been A plus. The staff are respectful, caring, knowledgeable and thorough. Angie and Rebecca have always been available to answer our questions. We would highly recommend this facility.

Reviewer

My mom moved into Sterling Oaks, and it was terrible. They didn't have enough staff members, and the service was terrible. Once she wasn't fed for three whole days. They're not hiring anybody even though there's only one nurse for 60 beds. They need to hire more people.

Quality Persons

If the upper management and the leadership team is not capable of treating guests and residents with utmost respect then you cannot expect the rest of the staff to deliver quality service .It saddens me to tell the public to think twice before going to this facility. New construction and aesthetics do not equate to excellent care, compassion, integriry and dignity which should be uncompromising pillars in a healthcare setting. This facility lacks these pillars. Do not take anyone you care about to this facility. My family member was admitted for Hospice services and basic human care and attention was not given to her. Since her admission to the facility, no one changed her linen or visited the room to provide basic care. She was in the same grown, diaper, and linens we brought her from our home wearing. She actually died untouched by the staff. The most appalling thing was that the Director of the facility , Ms Fox, was rude and dismissive when I approached her about my concerns. The staff claimed my relative had been given a bed bath, when in fact she was not. The great blessing was that my relative expired within 5 hours of stay at that facility. Please let us remember that money and profit is not the only thing that should motive us. The love, care, and concern for other human beings is what we must not compromise.

LY

My husband has been at Sterling Oaks for rehab for around there weeks now. It's a 1-floor facility, which is nice. It's new, and the people that work there are very nice. They are primarily a rehab center, but they also have long-term care. They rooms are quite large, the accommodations are very nice, and the beddings are new and modern. It was pretty easy to access and in a quiet area. The food is regular, cafeteria food, and they would not be remembered for this if they won't change the menu. They could use more equipment in the exercise area.