Brookdale Galleria

Loving daughters 2020

It was very apparent this place, especially when family members cannot see what is happening, is only interested in being a revolving door for Medicare money and care of the people they are trusted with is not a consideration. Do not trust your loved ones here. My mother is not better and they truly don’t care.

Provider Response

Mary

Brookdale Galleria was like a hotel. There's nothing wrong with that, but it was just too big of a facility for my mom, and there were too many people. The staff was very friendly. There were trick-or-treaters there that day. I didn't really see anything else going on. The dining area was nice, but kind of cramped.

Larry

Brookdale Galleria was the second on my list. They invited me to eat lunch and showed me around, and I thought it was very nice. The food was very good; I had a good salmon steak. The atmosphere was excellent. It was exactly what I was looking for.

Brian681680

Brookdale Galleria (formerly Hampton at Post Oak) was a little small. My husband had broken both his legs and was at their medical facility for eight weeks. The staff was excellent. The facilities for the medical part were fine, but the independent living area was not conducive to our needs.

Bill764371

My mother-in-law lived at Hampton at Post Oak for a number of years. It's very nice and professionally run.

Paula203844

Brookdale Galleria was very nice, but it looked like everybody there was very crippled, and I’m not in that shape yet. PLus, it was very expensive. I wouldn’t mind staying there, but it seemed like everybody was in so much worse shape physically than I was and it was depressing to me. I found the facility to be very nice, but they didn't include a washer and dryer in the apartment. The staff seemed very nice. The dining room was beautiful, and the people seemed to like it. They seemed to be social and dressed up really nicely, and I don’t want to have to do that. It didn’t look like the place for me. I didn’t fit in.

Anonymous120284150

Brookdale Galleria looks like you are staying in the hotel. The people were very friendly and courteous. They play card games.

Loveyouda

My Father has been in this expensive facility for less than a month. In that tiime, my father witnessed an aide going through his desk early in the morning. He has not had heat for days. He is afraid to take a shower because of a leak in his bathroom. My Father is fearful of slipping on the wet floor. I do not recommend this facility. and give it my lowest rating.

Provider Response

Disapponted

My wife was at brookdale galleria's skilled nursing center for 5 1/2 weeks in September / October 2015. She had fallen and shattered her left shoulder and had surgery to put in a new steel ball and socket, and after 3 days in hospital was sent to Brookdale Galleria for care and rehabilitation. She is 79 years old and suffers from "mild to moderate" dementia (short term memory loss). When she was discharged, her range of motion for her damaged left arm was very low .. she could lift her hand to pant pocket height only; she had urinary tract infection (UTI); and she weighed 4 pounds less, at 90 pounds, than when she entered. I AM VERY DISAPPOINTED, and feel she was discharged way too early! So what worked and what did not? What worked: - food is excellent - valet parking service works well - staff is friendly and try to help What did not work? - the right hand did not know what the left hand is doing - she was supposed to have range of motion therapy as requested by the surgeon. She got occupational therapy, which tried to build her strength and help her walk; result - shoulder not nearly fixed. - she got urinary tract infection after using a catheter after admission. Antibiotics were given for 2 weeks after infection, but subsequent test for UTI never given. At my insistence, a urine sample was taken 8 days after being ordered, and urinary tract infection ( UTI) was positive and given one day before discharge, much later than should have been. The infection had NOT been eliminated. care is not enough .. you may have to employ independent caregivers out of your own pocket. I spent $19 per hour 6 days a week, 4 hours a day in the morning, for 4 of the 5 1/2 weeks to make sure her toilet needs and personal care issues were met. And I personally spent 4 hours a day there in the afternoon / evening every day for 5 1/2 weeks, partly to shake things up and make sure stuff was done. 3 or 4 of the patients, out of roughly 15 had personal caregivers 24/7 Enough said, my personal experience was disappointing.

Provider Response

willsarra1

I didn't even want to give one star. Stay Away. Go to the Forum. If this is skilled nursing, they forgot to tell their nurses. You have to be able to fend for yourself at this facility. They do not check on you at all at night. Stay away.

Provider Response

Caring109045150

Brookdale Galleria (Formerly Hampton at Post Oak) has a very stable staff -- they've been there a long time -- and it has a good location. I know somebody who has a relative there, and they are happy. The food is good. The facility is clean and very nice, plus they offer all the other services all the way down to Alzheimer's units.

Caring106489150

Brookdale Galleria was wonderful; we really liked it. We just felt right that it was quite a lot more money. It was a high rise -- old and contained in one space. The rooms were very nice. They didn’t seem to have as much storage probably because I think it was a hotel initially and nicely setup. There were plenty of rooms if you are not downsizing. They have a lot of activities.

Ann106545050

He is at Broodale Galleria in Houston, Texas. It has skilled nursing, assisted living, and independent living. It is a very nice place. It is very clean and nice looking. The care has been very good. The nurses are good, and the food is good. I don't have really anything bad to say about it. I would recommend this to other seniors. My father is in the skilled nursing so he is more limited. For him they have bingo and ice cream socials.

Brookchase

My mother was in skilled nursing after a stroke for rehabilitation. The nurses were ok but most of the aides were lazy and scolded my mom if she went to the bathroom in her diaper. She would ring for the nurse or aid and sometimes it took 15 minutes or longer for them to show up. Also, the food was terrible to the point where I would have to bring her lunch just so she would eat. I would not send her back there.

Provider Response

shocked and dismayed

I feel compelled to write this review, because this facility has a lot of work to get the 5 star rating I saw on the hospital list of recommendations. The nurses and CNAs are great! The place is clean. My mother only saw the resident doctor once after she was there 4 weeks and he stopped by early one morning for about 5 min. The place was undergoing an ownership change which made it worse. The supervisor wouldn't speak with me regarding my concerns and positive suggestions. They changed out her furniture with her in the room. She watched them load her things into plastic bags which were thrown on the floor where they sat for at least 12 hours waiting for her to ask for help to hang them back up. Her bed was changed and they forgot the bedrails! She couldn't get up by herself for more than 2 weeks without bedrails. Rehab services were not given to everyone on weekends, so she stayed in bed all weekend in diapers. The food was HORRIBLE and often nothing was served to her. No one bothered to check on her or noticed she went without meals. The nutritionists yelled at us when they were reprimanded and we got the blame daily. When interviewing the facilities, the various directors seemed so loving and caring, and even gave their cell numbers so we could reach them anytime 24/7. They didnt answer or return calls amd were nowhere to be found when needed. The social services department released my mother, who still couldn't walk or go to the bathroom by herself, to go home without assessment or inspections of home safety environment. She has not had proper medicare supervision since she went home 2 weeks ago. No shower, no walker, no wheelchair, no potty chair, no support. We have called 4 times in 7 days! I would NOT recommend this facility to anyone I love!

Provider Response

Caring84823450

I wasn't really impressed with Hampton at Post Oak. It just didn't seem like the right fit for my mother. I don't know about the staff's work ethics because they were just trying to sell me something. However, regarding their accommodations, on the scale of 1 to 10, the room was about a 6. The dining room was about an 8. Also, the residents I saw all seemed to be fairly well cared for and seemed to be satisfied with their situation.

Caring77771950

What I like best about Hampton at Post Oak is the lobby and the people. It was very nice. There were not a lot of people sitting around looking abandoned. My first impression of it was that it was very good. It looked like a place I would want to live. The lady that took me around was very knowledgeable and pleasant. The other staff members I saw also seemed very friendly and relaxed. They were good and they seemed like they wanted to be there. However, in terms of their rooms, they were a little smaller than I thought it would be.

Trista

I toured the Hampton at Post Oak. Their rooms were nice and the people there are really friendly. They actually helped me find a hospice for mom. It's also closer to my house. It just so happened that it didn't work for us because when it was time to move my dad to an assisted living, they didn't have the room with a big bath available. Dad uses an electric scooter and he can't walk, so he needs a bigger bathroom.

Disappointed_Visitor

Do not be fooled by the area of town that this facility is located, it is not any better than other assisted living facilities. Met a resident there for lunch and the food and sevice well below par. Noticed a lot of attitude coming from most all the staff on duty. Lack security at the front desk, anyone could walk in and saw a resident fall at lunch due to the fact noone secured the locks on his wheel chair.

Provider Response

Olga1

Hampton at Post Oak is a very nice, clean and a beautiful place. I was very pleased and mom is very happy with them. They also have a lot of activities. I give it all thumbs up, 100%.

Colleen5

Hampton at Post Oak is absolutely beautiful. The woman who took me around the property was very nice. I stopped at the ground floor apartments but the ones she showed me were kind of dark. If you went up to the 2nd or 3rd floor, you got more light. The facility though is a little beyond my price range. That was the first place I visited and it's really hard to think about what would be appropriate for someone with my age. Everybody's preferences are different but I would prefer probably a smaller, not as quite as large a complex, with a mix of residents with different ages, with families or just singles or couples. That would give me a much more livable village kind of feeling.

Kinder

The facility at the Hampton of Post Oak is excellent as it had priorly been used as a first class Hotel and has been adapted for elder care, assisted living. The staff is well trained, very clean and the procedures are excellent. Everyday everyone is encourage to live a full life. The food is excellent, with many fresh vegetables and fresh fruit included in the choices. The exercise activity is daily and varied, and available to residents, even with their walkers or in a wheel chair. I love the location, and it is easy to approach with hotel like drive ways and wheel chair access all throughout the building. There is no noise from the freeway, and excellent views over the tree canopies of Houston. The security was good and I felt secure in both visiting and leaving my loved ones there. I would recommend this facility to anyone who can afford its first class program. My loved ones were very happy living there.

concerned-son

The nurses were excellent, the administration was uncaring and the doctor took 14 days to sign my father's death certificate. He sat in a refrigerator.

Provider Response

HoustonTX

My grandmother had a long and changing living experience at the Hampton Post Oak. She began in a normal apartment in the residential area. She developed friends, liked the amenities, and continued with her life as normal. As aging goes she began to deterioriate and the Hampton staff was extremely helpful and prepared. She first moved into the assisted living area. We never had any problems with the staff or the amenities. An example of their high class staff, was once when my grandmother voiced her unhappiness that she was no longer able to make her "famous" cookies. One of the wonderful staff took her old recipe and made them herself. It was a beautiful selfless act. When she was confined to a wheelchair, they made sure she was still able to visit with he old friends in the other apartment living area. Then when she worsened, the facilities were equipped with more intensive care facilities. Overall the Hampton Post Oak was a well-run, amicable, and trustworthy facility and I would recommend it to anyone looking in the Houston Area.

caresurfer

This is a larger facility with independent living and skilled nursing in addition to assisted living. They have a chef. The food is phenomenal. Out of all the Hampton facilities, they have the best food. The staff is very courteous, and most of the staff members have worked there for quite some time. One staff member has worked there for 30 years. This is in downtown Houston, so there is lots of public transit, lots of shopping. They provide transportation to doctor's appointments. The facility used to be a hotel, so there are oodles of common areas. The residents' rooms are large. They can customize them however they want "“ some are over 2000 square feet, and one resident's room is almost the whole floor. The staff is easily approachable. They have a social worker on site, plus an executive director for the whole facility. This is a higher-end facility. They have home health that's available to the residents, and they utilize visiting doctor services. They have a parking garage for the residents and for visitors. They have residents who have been there for years, and they have lots of social engagement: poker club, karaoke, the men's club, plus holiday celebrations. There's always something on the calendar.