Windsor Houston Nursing & Rehabilitation Center

Sandra

My husband has been in Windsor Houston Nursing and Rehabilitation Center for six months now. He is there for rehabilitation. The staff members are a little concerned, but not as passionate as I feel they should be. My husband's room is a regular hospital room with two beds. There are two people in a room. With regards to activities, they go out on shopping trips, movies, and lunch. They also watch movies inside, and they play games and bingo. However, they need to get people that are going to stay. They have a big turnover and there's a lot of stealing. They stole money from my husband twice, and nothing was done about it. They should hire more trustworthy employees and have cameras and stuff where they can see what's going on. They should also improve their food. He complains about the food all the time.

VSandra

My mother-in-law stays here. The food is horrible. We have to bring in food from outside most of the time because the quality of the food is unhealthy. Fresh fruit and vegetables are not that expensive. The rooms are shared and very dirty. We walk in and our shoes are always sticking to the floor. We actually bring in cleaning wipes to wipe everything, even the floor when we come in. It looks like a dirty wet mop might get pushed around once a month. Very disappointed for $5K a month?

Dantrell

While in Houston, I stopped by a facility near my hotel to see how much different the homes in Houston are vs. the homes in Dallas. I was impressed with the fine furniture, nice therapy gym, and pleasant residents. Everyone seemed to enjoy their work place as well as the residents were all interactive with each other as well as the the staff. There was surprisingly no odors which is common for nursing facilities.

Amanda Martinez

So far, I have had a great experience with Windsor. My dad has been there for 6 weeks now for rehab and he likes the program, the therapists and the food. What I like about it also is that we can always talk to management as I have their cellphones.

EvaS

I would give this facility a negative 100 stars if I could. They do not care about the patients there at all. My husband was there for rehab to get his strength back in his legs after a long hospital stay. Many days he got no rehab. When he did get it, it was just for 10 - 15 minutes. Because he was not able to get out of bed on his own, they placed a catheter in him. It was there for 3 weeks without them ever checking it. He complained constantly about pain from it but they refused to do anything. My husband ultimately got a sepsis infection from this. I finally pulled him out of there and took him directly to the ER where they knew it was a sepsis infection before even running any tests. Tests later confirmed their diagnosis. My husband only lived another 6 days. He is now gone and Windsor Houston caused his death due to lack of care while there. Run away from this facility as fast as you can. They are only interested in getting your money and will not care for your loved one!!!!

pwilson71

It has been a very difficult year because we have not been able to see our mom in the nursing home, but this facility has been working well with our family and we had been able to facetime every week. She's been there for a couple of years now and she likes the staff and has made several friends. A couple of months ago, my husband and I were allowed to visit her inside again and we were so happy to see her in person again. Thank you Windsor Team for taking care of mom and we sure do hope this virus will disappear soon