Northwest Health and Rehabilitation Center

wdunn

Clothes and cell phone stolen. Every time you call you get excuse after excuse. The cell phone provider tracked the cell phone to Northwest Medical and Rehab. I informed them of that and they still will not release any of my father's items. I keep getting the answer we have to look for them. The service is horrible, I understand everyone is busy but the facility is paid to take care of the patient. Never recommend them to anyone.

Provider Response

kkizzee

We have not seen my mom since the pandemic. She has had the COVID virus and moved to different rooms over again and again. They don't care about your love ones. So do not put them in this facility

Provider Response

Ron Aka Gunny

I am currently staying there and I would not recommend this place....I was sent after I had hernia repair with mesh The staff are very rude and do not care about the people who have to be there....The staff are there for a paycheck instead of helping the people who need help....They withheld my pains meds and all of my medicine with out talking to my doctor first.....the staff get in your face and threatens when you report them I have has this done to me over and over.....I would of been better off going back to my tent since I am a homeless person with insurance...I would wish that no ones use this place I would not want anyone to go there.I would give lower rating if allowed

extremelyworried

Patients complain and looked afraid of personnel, They are left for hours wet or soiled before someone changes them. They complain of being called names, and always having to wait long time to get some pain killers. One nurse told me secretly that the nights are the worse, a true nightmare to be left here, do not leave your loved ones in this place, it should be closed. Employees are always arguing as to who is suppose to take care of the patient and at the end no one does.

Gyorcf

I am a patient here and it is horrible with a capital H! If I could go somewhere else I would but I'm a quadriplegic and can't do anything for myself and when I have asked for help moving I am ignored. DO NOT SEND YOUR LOVED ONES HERE! The staff is rude, the nurses are incompetent (i am in hospice care & when I ask for PRN pain medication it takes hours if I get it at all) I have been called names, not cleaned up & left in my own feces for days. I have also heard of and seen (on the rare occasions that I am put in my chair) patients with dementia restrained so the won't leave their rooms. The sad part is that the corporate office and the Administrator knows this and does nothing! They do not care care. The bottom line is money not patient care!

Tammie2

My daughter was at Northwest Health and Rehabilitation Center. It was the worse experience that I've ever experienced in my life. I couldn’t get them to change the sheets on her bed. I couldn’t get them to give her a bath. The first room we had was very small and cramped. They moved us to a bigger room, and it was nice, but the toilet was consistently overflowing and I was the one that would always have to clean it up. They never would come to clean it up. Their dining area had tables and chairs, but most of the time they were out of salt and pepper or sugar. Their food was awful.