Eagle's Trace

Mollie

I visited Eagle's Trace. I ate lunch there, and it was a very good lunch. The potential customers were very happy to be there, and they asked a lot of questions. They make you feel like you're on vacation when you go there to visit. I like that because they make you want to go there, but it's expensive. They had a lake and trees; they even give you plots of land to grow your own food. You just like everything about it, but the price was too expensive. The room is modern, and neat in space, you get lots of rooms. They give you a lady that comes out to measure your furniture, and make sure it would fit in the apartment. It was very nice. They have balconies and they have two bedrooms. Everything about it I just love, but I just cannot afford the price. Just having lunch there one time, I say the staff was great. We had great service while having lunch, but I didn't have a regular lunch. The lunch that I had was sort of like a party that was especially for us, potential customers. It was great food. The staff were courteous. They just brought the food to us, but because that was a special day, they specially catered to us. I want to note that that is not a regular service, they especially did that day to entice us to go there. They have several buildings, and all the buildings were easily accessible. They have elevators, and even though they were reconstructing some parts of the building, they make sure that the hallway was not crowded. They made sure that if you go on that hallway, you be careful because there's construction going on. I just like it; I don't have anything bad to say about it.

Dr. Don

I toured Eagle's Trace Senior Living Community. The only thing is that I'm on what they call "the priority list", so I get a mailing every couple of weeks about things going on. They told me they have a new building and that I need to make a good commitment and move in within the next six months. They've got much bigger grounds than any other independent living we've looked at, it's a much bigger facility. They've got a lot of stuff like a bank and other facilities. They have comparable staff. It's a more luxurious facility, they want $300,000 upfront instead of just a monthly fee. The food was pretty good. They had a lot of things, including a swimming pool, a little putting course or golf course.

Robert

I toured Eagle's Trace three months ago, and we're gonna go back there again. It was excellent. We didn't have food, but you can tell the kitchen is just like a restaurant. My complaint is parking. The parking lot is like 200 yards from your apartment. There's no underground parking or sheltered parking. The apartment was beautiful. We found one that would be absolutely perfect, but we had to park on the other side of the building. I's like eight to ten minutes to walk from the parking lot to the apartment. The staff is all good. There's nothing near it. It's in the middle of the woods, which is good; however, you want to have places you could go. It was well maintained. We saw a craft room. They have a wood shop there, a swimming pool, an exercise room, and a theater. There's a lake in the middle of it. All the apartments are around the lake. There's a big walking trail there. It's a big piece of property; it's huge.

Sharon

Eagle's Trace is very nice. They offered everything you could need as you age in place. It is very clean and welcoming. A lot of people I know who live there are very happy there. The staff is quite friendly and very nice. They provided us with lunch, and it was good. We have probably 50 families, couples, and individuals that live there from our church, and most of them would say give them a five or a four. From what I remember, they had a lot going on. And from what people are saying, it's enough to keep you busy all day. They offer a shuttle service if you need to go to doctors and things like that. It's a buy-in process where you pay a huge amount upfront and then you also pay a monthly fee to live there. You own your apartment and when you move out, you're responsible for basically selling your lease to get any of your investment back. I think you get up to 90 percent of what you paid.

Puzzle Lady

I've lived at Eagle's Trace for almost 3 years and I believe it's the best decision I've ever made. I think the staff is wonderful, the place is beautiful inside and out, and I've made a great many friends. There are so many options for things to do here and if they don't have a group that does whatever you're interested in, you're welcome to start a group of you own. I want to give them a gold star for taking such good care of us during the pandemic. This place is wonderful!

Henry

We chose Eagle's Trace because I thought they had more amenities than most of the places we saw. I also really liked the fact that you could get a little bit bigger apartment. They had eighteen hundred and seventy square foot to two bedroom and two baths. The staff was excellent. She was very professional and answered all of our questions. She took the time to spend a lot of time with us. She never rushed us, and never seemed to be in a hurry. She dedicated her whole time to us, so that translates into a lot of positive vibes for people. They have several dining areas. I think there's four restaurants in the facility itself. They seemed to have a pretty workable meal plan. They have a swimming pool, hot tub, a big exercise room, lots of walking trails, around 72 acres, and a dog park. They've got various speakers that come and give presentations.

Susan

The appearance of Eagle's Trace was very nice, but the facility was a lot bigger than what we were looking for. The rooms all looked fine, and the staff who accommodated me did a good job. They're helpful, friendly and know what they're talking about. They had activities, and they had a small pool and a hot tub attached to something, which the others didn't have. Cleanliness was fine.

no amigo

Nice place, but once there many are dissatisfied and are hesitant to say anything. Some of us were able to escape although it’s expensive to do so. We were given a resident’s handbook, but that was for some and not others. Some of the staff have favored residents who then get special privileges. The emergency people were slow when the pull cord was used especially when resident was in another building other than the clubhouse. Some residents sound like Tiny Tim singing while drunk in the restaurant and halls. Staff does nothing about bullying either. So happy I got out of there. Peace at last.

dbiggs01

My in-laws have been residents of Independent Care and now Assisted Living section of Eagles Trace. The community is fantastic! Sits on over 66 acres with so many amenities available on site. indoor pool, bank, pharmacy, at the IL section. A huge lake. Library, shuttle service around the community. So many clubs for residents to participate. AL is amazing! The staff is so good to our parents! They provide all the food they want/need, laundry, social activities (Bingo, Rummikub, Exercise classes, etcc) , fantastic medical care. They have physical therapy on site which is awesome and a SNF as well for recouping from hospital stays. We - for once feel they are safe and in a healthy environment. They have a wonderful large 2 bedroom apartment. All meals are provided, plus food is available in between if they want. Communication is great with the nursing staff. It is an age in place community IL-AL-Memory Care-SNF. What more could you ask for in one setting?

chucksr

The staff is great. The food is good. But the response to my needs is poor. For example, we were not getting a TV signal in our appartment. I called the proper office for assistance and the tech told us our tv's were bad and we needed to replace them. NO WAY! I found the open circut and fixed it. Now we only receive one channel on both tv's. AUG! Now they do not even respond to my calls. If you have problems walking like I do, dont move here.

Opps

My husband and I moved to ET over a year ago for health reasons. His is not able to venture out much, but I find the facility, services and amenities outstanding. My career has been in geriatrics and I can truthfully say that this is one of the best senior communities I have seen. We have a bank, a beauty shop, a full-time medical clinic, podiatrist, and pharmacy. The staff is excellent, and management works closely with the residents to assure health and safety. The many volunteer opportunities at ET makes my being here a fulfilling lifestyle.

Lucchese Couple

Eagle's Trace is the premier Senior living community in Houston. We joined the Priority List on our first visit, moved in in November 2016, and never looked back. The lifestyle is like a cruise ship that doesn't move. As Resident Ambassadors, we support the Sales & Marketing Team hosting visitors to our 'town' of Eagle's Trace. Every visitor is awestruck with the quality of life here. The staff is amazing and responsive, the residents are friendly and caring, the 24/7 security keeps everything peaceful and safe, and the 24/7 EMT first responders keep us well. There are five dining venues with excellent, order from the menu meals, and four bar lounges, including a Pub. We're pet friendly, including a dog park onsite. Please schedule a visit and see why maintenance free living is the choice for so many at Eagle's Trace. There's over 70 floor plans to choose from. The Sales staff will help you choose the right floor plan for you and your budget, they'll help you downsize and pack/unpack/and/or store your furnishings until move-in. We look forward to seeing you soon. During Harvey we were high and dry.

JPull

Terrible care. They ignore calls for nurses for hours. Food choices are small and bad. Constant interruptions due to lack of schedule. No rest here.

Not a gourmet#1

Beautiful place with many activities. Staff excellent, kind and caring. Only complaint is the quality of the food. Food was tolerable when I moved here, but over the years, the quality has declined dramatically. A common complaint is the difference in the food served in the dining room and that offered for takeout from the cafe..we all pay te same, yet those who might be confined in their apartment for health reasons or that simply don't want to dress for dinner, or offered inferior choices. Example: Those choosing to dine in one of the dining rooms are offered an extensive menu while those choosing takeout are only offered a choice of two hot entrees and perhaps a hamburger and assorted sandwiches, salad, etc. They even generally have two choices for dessert while those ding in the ding room are offered a choice of many desserts ,

lauberam

HORRIBLE!!! Everyone is sweet and helpful during the 'sales process', but then you're on your own. They promise to 'take care of our loved ones for life' IF they put down a large sum on an apartment, but when they really need to be cared for, they try and fit people where ever there is space. My father WAS NOT CARED FOR!! He was moved to Continuing Care where I have never seen so many bruised and banged up people in one place in my life. Sooo sad! After less than 48 hours there, he was a shell of the man who walked in on his own a day or so before. It took about 6 months to almost get him back to himself. We moved him out and still haven't received the 'refundable down payment (less 10%)' back on the apartment he moved out of 8 months ago! Steer clear if you think there will ever be a need for Continuing Care Assisted Living or Memory Care!!!

Ann G

PROTECT YOURSELF BY UNDERSTANDING THE CONTRACT! Eagle’s Trace is a wonderful independent living community. The property itself is beautiful and well maintained, the food is very good and the staff is amazing and extremely helpful. We had several medical emergencies where the knowledgeable and caring staff went above and beyond. They were very genuine and actually became friends who were truly concerned. My parents were the ones who were living at Eagle’s Trace, however, our family was there on a regular basis to visit and assist them. Then, the sad day came when it was time to move out of the apartment. This is my warning to anyone reading the contract. Ask questions and be sure you understand the terms. We felt that we understood the terms, however, when someone is moving in, it is easy to gloss over what happens when you move out. Our memories at Eagle’s Trace are wonderful, however, it is sad to lose a loved one and receive an exorbitant invoice at the same time. Before signing the contract, please proceed with caution and be aware that the day will come when you too will be receiving the final invoice and that is not the time to be caught off guard. Be sure to carefully and thoroughly document the move out condition of the whole apartment. Take photos of the entire apartment including bathroom fixtures, cabinets, etc., before you leave. These photos could come in handy and save you a lot of money when discussing the validity of the final charges!

A D187440

We liked Eagle’s Trace quite a bit. It was very nice. The size of the room depends on whether you’re living in an apartment or in memory care which is just one room and a bathroom, but they’re bigger than most. They were all involved in activities when we were there.

Steve850487

The age of the residents at Eagle Trace was close to mine. I’m 73 and their average age was 74. They had very good activities, a really good gym, a lot of independence, and a lot of activities. They served two meals, had a swimming pool indoor, and seemed to be busy. There were a lot of people, and it was big. They had doctors on staff, and transportation was available within a certain mileage.

Dorothy087587

I’ve been to Eagle’s Trace. It’s extremely well kept, very beautiful, and expensive. The staff is very well trained. They have every kind of activity you’d ever want to have in your lifetime. The food is excellent, and the dining area is exquisite.

Pat C.VBVWG

I love Eagle's Trace. It's a great place in a nice setting and has everything we were looking for that my mom needs. They have a really good social calendar. The staff is very professional, nice, and very caring. The staff and the residents seem happy there. Mom is in a private room.

Nancy121169850

Eagle's Trace was 100% occupied at that time, so they could not show me an apartment. The salesperson had another appointment even though I made an appointment with her. I only saw the dining area where we ate lunch, which had a buffet setup and good food. It was clean, and the waiters were very nice and accommodating. The entire place was very nice, neat, and clean, and the grounds were very pretty.

Scarlet3

We would highly recommend Eagle’s Trace. There are numerous opportunities to continue doing work and many challenges within the community. It’s a wonderful group of people that try their best to maintain a high level of energy and are always looking to improve the facility. It’s a good buy. Each apartment had its own washer and dryer. There was a lot of criticism of the food, but they always try to improve, and I think they are doing a pretty good job. Some people love it and some don’t like it; it depends on your lifestyle before going there.

Bonnie118507050

My mother is in Eagle’s Trace. It’s higher end than most others and centrally located. She has a very spacious, private room, and the meals are very good. She’s in the memory care, lock-down unit.

caredonewithluv

Upon entering this facility..it was very clean and such a beautiful place...but please ...I beg you don't be fooled by this....I'm not saying the whole place is bad but the skilled nursing unit is horrible...they leave your loved ones dirty way to long...ignores them all the time...and are very rude to them...if they can't speak for themselves..I have witnessed this personally...if you must leave them make sure they can understand and tell you things..the guy whos administrator seems to be a person who stereotypes..I had a very brief conversation with him and he came off as almost racist...I will say the therapist are really good....head nurses are really nice...and the kitchen is even caring to the patients..what good is a five star building without good aides and a good leader....this review is only done for the skilled nursing side...

Hanna4

Eagle's Trace was very clean, and it was very spacious, very large, and comfortable. A lady gave us a brochure, and we talked for about 20 minutes. The staff was good. They were very informational, very professional. It wasn't really hyperactive around. It was very calm, very elegant. My parents-in-law lacked socializing time, being by themselves, and that's why we thought a place like that would help them a lot. It was independent-living in a 1-bedroom. I thought the cost was a little bit too high for two 70-year-old folks.

Caring106181350

One thing I don't like about Eagle's Trace is that you have to buy into it, plus paying your monthly fee. It is not as nicely furnished. Where the pool is, it is kind of dark; it's just not bright and airy, and the apartments are smaller. I have several friends who live there, and they like it. They do have a lot of activities. They have art classes -- one of my friends does art classes -- and then they have quilting and stuff like that, they have entertainers who come, and they go to places.

Caring106133350

My parents are in Eagle's Trace and the place is very nice. The staff is very accommodating. Their apartment is very nice and just what they want. We are pleased with the food. The dining area is lovely. They have just about anything that they want to do, and I will absolutely recommend it. They seem to have amenities on site like doctors, pharmacies and things like that. My parents are very happy and satisfied.

visiblecaregiver

The skilled nursing facility and management staff have poor customer service. They do not poor job of taking care of short-term residents when the residents can't speak for themselves. I witnesses my poor husband with dementia sit in dirty diapers way too long because of inability to find members to do a 2 person assist. I will NEVER send my enemy there. Most staff members are unfriendly and withhold information.

Deborah2146

I couldn’t afford Eagle’s Trace; they were so expensive. The rooms were nice; everybody was nice. I would have wanted to live there, but it was just so expensive. The sanitation was nice; it was clean.

Caring68620650

The one that I particularly like is Eagle’s Trace. You don’t have to buy in, but there’s a huge deposit. You know, like $85-$90, so that was the challenge there. And they just expanded to cover not only assisted living, but Alzheimer’s as well as nursing home, so it has a lot. There are younger people there; that's one thing that I did like. It’s a beautiful place. It’s on approximately 70 acres of land, so it’s a LARGE area. In the apartments, they have a lot of little plants. They have a nice-sized kitchen. I use a walker all the time, so I would be able to move around which was good, because a lot of them have very tiny kitchens. You can upgrade to those apartments. If there’s certain things you need like help with bills, then you can actually add that while you are in your independent home and pay a little bit to have those things done. Your deposit is held; if you have difficulty meeting your payment, they’ll go to that money and use it. But it is refundable if you decide that you don’t like it or if you have to wait. It’s very nice and very modern. It has a wonderful dining room and probably about 200 different activities. My interest was painting and artwork. They had a facility there. They’ve got a gym, swimming facilities and everything that you could think of. They work with the schools in the areas as far as reading to the children and stuff like that. They’ve also got an onsite geriatric clinic with two doctors, which was great. The residents are very involved in the planning of a lot of that. It’s just one of the best places I’ve visited truthfully. Maybe 20% of the people there are in their late 50s, and they are just people that have decided to retire. I just didn’t want to deal with a large home, so they moved there.

HonestOne

I have a relative who lives here for several years. Now in Assisted Living I have found the medical staff does not make sound medical decisions.We had to intervene to get adequate treatment. The nursing staff in skilled nursing was uncommunicative. Management did not follow through on concerns raised.

Yvonne10

Eagle's Trace looked very nice. Everybody there seemed to be happy. The rooms were very nice. Overall, the place really looks nice, but I feel I'm not quite ready yet. I would surely suggest this facility to others.

Happy Resident1

Me and my husband just like the atmosphere here at Eagle's Terrace. It's a well-landscaped community. The people here are extremely friendly and the price is right. They got nice apartments here. I just wished we had a balcony in our apartment, but then some of the other apartments do have one. They also have two nice separate dining areas, a bank, a little market, and exercise rooms. Also a continuing care community is also part of this facility, assisted living, memory care and rehab. What they could improve on though is their parking lay out.

eldercareprofessional

Careful with CCRCs! I work in industry. Out of state friends with relatives living here. Clear change in medical and cognitive ability needing higher level of care. Facility has not taken appropriate actions to make sure such is available on many levels. Situation has reached acute levels.

Provider Response

meganchan

From the outside, the facility looked very nice and fancy. There were several buildings and palm trees all around and the area was gated. It looked pretty expensive to live in. When I went inside, things were very clean and the furnishings were equally fancy. First place I went to was the restaurant (for my job) and it was upstairs and everything was neatly arranged. There were many areas for leisure in the facility, such as for bingo or watching movies. Both the staff and residents were very friendly and the staff were especially helpful towards the residents. It genuinely seemed like a nice place to live. On site, there was even a bank and little shops. It seemed like the residents had all the amenities they needed. They had the leisure to do pretty much anything they wanted while being served well and their family members were able to visit at any time. Overall, my visit with Eagle's Trace was positive and I think anyone living there would be pretty happy.

amichael

My grandparents both currently live in Eagle's Trace, which is an assisted living home with a variety of options. My experiences with this facility have generally been very positive. Eagle's Trace offers a number of levels of assisted living, from a relatively hands off approach to very heavily assisted residence. There is a great sense of community at Eagle's Trace; there are a number of groups among residents that share interests, and in the dining hall residents are often found sitting with one another and visiting other tables. The staff is great. They are very helpful, sincere, and good at what they do. They are always on call and will come to assist without hesitance, no matter the issue. The facility itself is great. Eagle's Trace has a doctor on hand, a gym, a dining hall as well as a smaller cafe, a number of lounges with different activities, a workout room, and an indoor pool. Overall I would highly recommend this assisted living facility to anyone looking for a place for their older relatives to live.