Villages of Lake Highlands

Ksandy

My loved one was a resident here for past 2 years in the memory care unit. I can not say enough nice things about the Management and all the staff here. They truly care about each resident as if their own family. They go above and beyond to make each resident comfortable and loved. The activities Director is amazing as well. I highly recommend this facility.

Paul O

My mother just spent 9 days in Skilled Nursing. The staff was very kind & caring & the meals were delicious. I think Mom’s recovery was expedited by her stay at the Villages.

Provider Response

Jean Cleland

The rehab was outstanding. Everything was so pleasant and informative.

Sherry B

They were absolutely wonderful. Staff was friendly. The place was clean. The food was good. Loved the people. Rehab was excellent. We engaged with the entire staff even the administrator. Whatever we needed it was addressed. Any concerns were addressed and followed up with a plan of action and communicated with us. We have another surgery and we will be back there. I can't say enough good about them. Such a blessing to see such a well run operation.

Provider Response

daughterofdad

My Dad has been in the Memory Care unit at the Villages of Lake Highlands for more than 3 years and while it was a good facility, a change in management has made it a wonderful place for dad. Adam, Director of Memory Care, is the most passionate person. He is constantly striving to better the care, living conditions, and lives of all the residents in the Memory Care unit. Dianne, Director of Nursing, is amazing. She is professional and happy to look out for the health and well being of every resident. Alicia, the Activities Directory, is always working with the residents to keep them both active in mind as well as body. She has arts and crafts, music therapy, and takes them on outings such as trips to the Dallas Museum of Art. The many Aids in the Memory Care unit are cheerful and know each resident's likes and dislikes. They treat each one with respect and love as if they were their own parents. The facility is beautiful, clean, spacious and secure. I would highly recommend the Villages of Lake Highlands.

Provider Response

Bennet52

My mom had a great experience ; the care was very helpful; The bed was comfortable but she really wanted me to stay overnight, nurse Eva brought a bed in the room so I can stay over first 3 nights which eased my moms anxiety. If she ever needs to go to rehab again this is the only place that we would choose.

Provider Response

Caring_2644532

My mother died here after only 2 days from being released from the hospital. I had to be on the staff constantly in order for her to have care.

lovedone87

The Villages of Lake Highlands was just what my mom and I needed during her last days with me. She lived in the memory care area for two months and received great care day and night. I will be forever grateful for their attention to her needs. They gave her snacks when she wouldn't eat and got her involved in the activities. I would recommend the facility for anyone who needs memory care for their loved one.

km30075

This place was terrible with my father. He was there after a huge surgery and needed rehab and care. Instead he was humiliated and ignored. Monique at first was nice but after that she never came around to tell us what to except or the protocol for his care. Julius was rude and unwilling to help my father even get to the bathroom. The room was filthy when we got there. The staff would forget to feed him. We could hear other patients complaining and at times even screaming for help. There was absolutely no bedside manner. They would not take the trash out of the room and had to ask for basic personal care. They did not follow the instructions for the medication that the doctors had prescribed. The only person that was helpful was Vanessa and Nathan. My advice to anyone taking their loved one to this facility: Do your research and read the reviews. Watch them like a hawk and have someone with your loved one 24/7 or they will get completely ignored and neglected. This is the nightmare that we hear about on the news concerning elderly care.

Visitor56188961

I did not like Villages of Lake Highlands at all. It was old, and I did not see any activities happening while I was there; it was like everybody was on their own. I just didn’t care for it. I went into one of their rooms to visit a friend, and it was even smaller than a hospital room.

HAPPYCAMPER2015

I love the assisted living and memory care. They care!!! My mother has been through so much over the past few years. After I lost my dad I had to take steps in making sure that my mother is well taken cared of. The staff there are outstanding. They have had their ups and down with new management but I am esp. grateful for the New Director and Director of Nursing who have managed to turn things around. I would recommend this place to all. The residents look happier. Every place has it's good and bad. After talking to some families I realize that they don't understand how it is for the staff to work in that industry and always think to myself "if you hate it so much why do you have your loved ones here?". Lets appreciate everyone that work in this areas because its tough to work in that industry. My mother is happy and I am too!

Provider Response

reallySadrelative

HORRIBLE! Don't be fooled by the pretty building. Only 1 out of every 10 employees there knows what is going on. Terrible daily care of patients. We were told what we needed before they even evaluated my relative. Don't bother asking for help. On the "memory care" side, When trying to talk to the Dr., Was told, by the Dr, that by law, she only had to see my relative once every 2 weeks. Any care he needed was left to a tech. When the Dr missed her Thursday visit, She didn't come the next day, She waited until the next 2 week visit. When quizzed, She said that She was just to busy. The neglect made some of my relatives last days on earth painfully miserable. We are thinking of taking steps....

oliviap

They are negligent, when I went to visit my father, his nails hadn't been cut his hair was long, his clothing was dirty, not the kindbof care any one would want especially for the money they are charging.

Missy5

My mom is now in Villages of Lake Highlands. We love the staff. It's a very beautiful facility, and my mom's room is semi-private. Instead of just a curtain, there's a wall that divides the two sides of the room, so it's like she has her own private room. I eat there with her all the time, and they have really good food. Their dining room is beautiful -- like a restaurant. We have them pick up my mom for activities all the time. They have music class, dominos, bingo, church on Sundays, and movie day, and over Christmas they made gingerbread houses. They also have a memory care session, and I really like it because my mom is borderline to being put in memory care. She has a hospital bed, but when you walk in and look at it, it doesn't look like a hospital bed. It doesn't really give you that hospital feeling. We were looking for a place that was kind of upscale. The man that was in charge of admissions was super friendly, and immediately the first thing he said was, "What can we do to help your mom and what does mom need from us?" That really impressed me. He showed us the room that she'd be in, and we met her nursing staff. It's got a gate, and they lock the doors at 6:00, so you have to have a code in order to get in. She has been there since December, and honestly I don't have any complaints at this point.

Semantha

Warning!! Whoever is reading this and don't have any medical background, please do not take your family member to this facility for rehabilitation after surgery. This facility is really beautiful on the outside. However, the care provided was very horrible. Recently, my mom was admitted for two to three weeks. During her stay, the physical therapy and occupational therapy schedule were very inconsistence. The nurses constantly made mistakes with her medications. Thank God she was alert enough to question the medications given to her that were not correct. Their nursing assistants especially on the evening shift were very rude and lacked compassion. For example, one in particular never went inside my mom's room to ask her what she needs or what she can help her with. Instead, she screams at her from the door and ask what do you want? and she's will not be seen for the remainder of her shift. This was brought to the attention of the director of nursing, but the same situation was repeated. My mom was just there after her surgery and was left on the bedside commode without any help to get back in bed. She pressed her call light for assistance but no one ever came. My mom has a history of nerve damage in her operated knee that required proper pain management, but the nurses, the director of nursing, and the assistant director of nursing treated her like she was a pain medication seeker without looking at her chart for her history. After hearing several complaints, the administrator never even came to her room to address or apologize. Towards the end of her stay, a nurse performed wound care on her operated knee without reading the doctors order. My mom questioned her about the type of wound care she was performing, instead of verifying she got really upset, walked away, then came back and did a dressing change that caused my mom's wound to start opening and draining. When she finally came home, she was taken back to the operating room under general anesthesia to clean her knee and re-suture it. As a health care provider, I am truly disappointed by the type of treatment and care provided to my family member.

Mildred8

The Villages of Lake Highlands is excellent. As far as I know, the relationship between the staff and the residents is great. The thing I like the most is the medical care that they give to my husband.

Reimer

My mother thought she was at a luxury spa. The food was fantastic and the therapists were amazing.

LeslieD11

This place is great

2thebgr

The facility is beautiful but it is not the facility who cares for the patients. It is the nursing staff that is important and the ones at the Villages are overworked and therefore mistakes happen. I agree with the previous writer that the staff will leave its patients in bed after ringing for help for up to an hour. It happened to my wife on more than one occasion. She too was told not to get out of bed without assistance but since it took so long for anyone to come she started pulling herself out of bed. It was a dangerous situation and luckily she did not hurt herself. She too did not have her stockings put on her and again luckily no clots developed. The most dangerous situation was when she was almost given a double dose of a narcotic pain medication. It seems that the Villages do not have a good control system to prevent mistakes from happening when giving medication. My wife is mentally alert and able to take care of herself. She told the nurse trying to give another dose of pain medication only 30 minutes from when my wife received a dose that she had already had it. My worry is how many less cognitive patients would take anything that a nurse hands them. A scheduled narcotic drug for pain given to an elderly, ill patient at twice the recommended dosage could be disastrous. I would not recommend this facility to anyone.