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Featured Review
4
|
January 3, 2017
Brookdale Lake Highlands has been pretty good overall, but it's taken some time for the staff and my mother to figure each other out. It's very pleasant. My mother's room was quite nice. It was unfurnished but larger than any I have seen, and she has her own bathroom, plenty of closet space, and a pretty view. The dining room is very nice and large enough for everybody, but it's too dark. The staff has been very accommodating.
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About Brookdale Lake Highlands in Dallas, Texas
Brookdale Lake Highlands is a senior housing facility that offers a home-like setting with cheerful smiles from its professional staff. The staff respects the residents' independence while offering assistance when needed. The peaceful setting, restaurant-style dining experience, activities and beautiful setting combine to create a wonderful living environment everyday. Special events, activities, clubs, and ongoing cultural enrichment programs offer unlimited opportunities for residents to get to know each other and the staff. Potential residents should call today for an appointment for a tour because Brookdale Lake Highlands delights in showing off its home.To learn more about this provider's license and review other available state reports, please visit: Texas Long-Term Care Provider Search
Services and Amenities of Brookdale Lake Highlands in Dallas, Texas
Dining
- Communal Dining
- Guest Meals
Games Hobbies & Recreation
- Literary Activities/Programs
- Educational Activities/Programs
- Music Activities/Programs
- Facilitated Field Trips/Outings
- Tabletop & Other Games/Programs
Languages
- English spoken
Parking Options
- Parking Lot
Transportation & Shopping
- General Transportation Services
Inside Amenities
- Cable/Satellite TV in Common Area
Financing & Payment Options
- Financial Guidance
- Rent And Care Fees
Health Services
- Medication Reminders
On-Site Services
- Religious Services
- Veterans Affairs (VA) Aid Assistance
Pets
- Pets
Kitchen Types
- Kitchenette
Fitness & Wellness Programs
- Fitness & wellness facilities/equipment
- Salon Services
Housekeeping & Maintenance
- Housekeeping Services
- Laundry Services
- Linen Services
Outside Amenities
- Garden
Room Amenities
- Cable/Satellite In Unit
Resident Information
- Offers Respite Care
Additional Amenity Information
- Housing: "Open" suite (bedroom and sitting area separated by a wall, plus small kitchenette)
- Dining: Dementia-friendly menus with selections that are easy to manage and familiar with dishes that promote balanced nutrition and well-being; Registered Dietitian
- Features: Library
- Technology: Emergency Call System
- State Licenses: 000371
Costs for Brookdale Lake Highlands in Dallas, Texas
Assisted Living
$3,519
Starting Price
Memory Care
$5,727
Starting Price
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Reviews of Brookdale Lake Highlands in Dallas, Texas
3.9
(16 reviews)
Facility
3.9
Staff
4.8
Food
1.0
Activities
3.0
Value
2.5
Connie
5
|
August 24, 2024
I toured Brookdale Lake Highlands. I like the fact that it wasn't like a big facility because I don't need to have him in a big place. The person that I met with, Hailey, took me on a tour. Everything was nice, she explained everything, and then let me know if I had any questions because this was the first time I'd ever done this. Everything seemed great. They're accommodating to everything that I was asking, just certain things to keep my dad in his same routine. She was very informative, nice, and pleasant to talk to. My dad's on a special diet, and he's on a vegan diet. I asked if they could make sure that they were able to just accommodate him. It's not anything like crazy. He just doesn't eat meat, chicken or pork. I said, 'He's happy with scrambled eggs and potatoes every day if you let him. It's pretty simple. He just doesn't eat anything outside of that' and they're like, 'Yeah, that shouldn't be a problem.'
Marissa
4
|
December 9, 2023
When my grandparents toured Brookdale Lake Highlands, they felt like they were living on their own. It's an apartment-like setup. The facility looked pleasant and clean. Victoria was lovely. She was super, super sweet. The event coordinator at the location would get with the residents who are there and go over what they like and don't like and make sure everybody feels included. As far as the pricing and everything, we're talking about elderly people here and a lot of them are on fixed incomes, what it would have cost both of my grandparents in a facility like that was just too much that we couldn't afford.
Anthony
5
|
April 27, 2022
Brookdale Lake Highlands was clean and laid out very nicely. It was one of the smallest facilities that we had looked at, which made it intimate. They had fewer residents there, which is good because it gives a higher level of individual care. I liked that place. The staff was really warm and welcoming. We liked them. The lady who was over the memory care unit had maybe 15 years of experience right there in that facility. They have a computer program that gets the residents to participate. Every facility we looked at, the rooms are pretty much the same. They had suites and one-bedroom apartments. They're clean, and everything is as I expected.
Stephen
5
|
August 8, 2021
I was just impressed with Brookdale Lake Highlands. I like how they had the facility set up because, in some of the other ones, the memory care was kind of shoved off in a corner. This place is not like that. It was pretty much open to everybody. I liked the rooms and I liked their dining hall too. They gave me a menu for the week and they invited me to come back and have dinner there. The menu looked great. I met the chef too. The staff was very friendly and very open about everything. They tried to assist me and they even invited me back, with my family and kids, to have a meal with them. They followed up with that too.
Bob
3
|
January 23, 2021
Brookdale Lake was one of the two that we narrowed the choices down to. We just didn't get a good vibe. It looked like there wasn't a lot of staff, although the rooms were quite large. It's in a great location, but the facility itself looks a little dated. The staff members weren't as knowledgeable as the other place. We didn't see the dining. I think it is the function or the age of the facility.
HelenaA
1
|
December 7, 2018
Please Google the reviews on this facility and the corporation itself. My family wishes we had done that before moving our loved one in. Huge mistake. It's been very difficult from the beginning and we knew we had made a mistake only a few weeks in. There are constant problems with proper medications being given, basic services done consistently, and all we got were apologies then reasons they needed to raise the monthly prices. NEVER put your loved one in this facility and once you Google Brookdale Senior Living, you will want to avoid them all for good reason. The corporation doesn't care about residents in the least. If they did, multiple class action law suits would not be in process.
Provider Response
WhatMatters
1
|
November 22, 2018
Never ever place your relative here. It's a horrific scam. The Executive Director will tell you whatever she needs to say to get you to move your relative in and when you expect those promises to be carried out, she will deny what she promised. This building is run on skeleton staff and often basic duties for your loved one go not completed such as regular hand washing, toileting, showers on scheduled days, and proper medicine administration. If you complain, management will retaliate. They will also attempt to raise your personal service rate within a few months of your relative living there and if they try to blackmail you and tell you that your relative needs 8-10-24 hours of sitters or they will kick your relative out, call all agencies and report this behavior. This has happened to my family and I know of another family who moved out due to this exact type of behavior. RUN AWAY from this horrific place. They should not be allowed to keep their doors open.
Provider Response
Laura
3
|
January 4, 2018
I placed my friend at Brookdale, and I liked that it's all one level. They serve three meals and do quite a few activities. They need to improve the food.
Diane531467
4
|
January 3, 2017
Brookdale Lake Highlands has been pretty good overall, but it's taken some time for the staff and my mother to figure each other out. It's very pleasant. My mother's room was quite nice. It was unfurnished but larger than any I have seen, and she has her own bathroom, plenty of closet space, and a pretty view. The dining room is very nice and large enough for everybody, but it's too dark. The staff has been very accommodating.
Judy P.605426
5
|
January 1, 2017
My brother is considering Brookdale Lake Highlands. The girl that worked there and talked to us, Amy, was really nice and congenial. She showed us the dining room, memory care section, and the rooms. She told us what items he would need, like the bed, dresser, and clothes that she would use. She explained to my brother the price and some ways that he might could get help with the cost of it. She has been talking to my brother off and on. He really appreciates that and the visit went very well.
Anonymous115173050
3
|
October 28, 2015
Brookdale was a lot smaller than the other place. Also, they couldn't handle as many residents, and they didn't have space available. The staff took me on a tour, and they were very informative, but they didn't show the same interest. I'm sure they felt like they didn't have a space available. We were looking to get a place as quick as possible. I didn't get the same family feel from them, so they need to show a little more compassion. It was more like a business instead of a home.
Caring112614150
5
|
August 31, 2015
Brookdale was very nice, and I like a lot of things about them. The staff was caring, attentive, and very willing to help. But it is cost manipulative.
Joyce96021950
5
|
October 18, 2014
The staff at Brookdale Highlands are very caring. My mother doesn’t do much of their activities because she can't hear anything.
cxbird
5
|
December 11, 2013
I visited several assisted living locations prior to this one. I was searching for a facility for my father who has mild to mid level dementia. During my tour, I was impressed with how all of the staff news all of the residents names and took the time to stop and talk to all of them. It was clean and homey. My father has been a resident since July and I couldn't be happier with this location. They take really good care of my father and he now loves it there. It did take him a while to adjust but, I blame that on his dementia. They never let his temper tantrums stop them from treating him with respect and patience. They treat all of their residents as if they are members of their own family.
Debbie49
4
|
October 24, 2013
The staff was very helpful and spent a lot of time answering my questions. I could tell they were concerned about their residents and wanted to make the time that they stayed there comfortable and in a nice atmosphere. They showed me activities that they posted up on a board. When there are holidays, they'll do special things there like hold a special dinner. In case the residents don't have somebody in town to visit, the facility gives them a holiday and makes them feel important. I just wish their private living areas were a bit bigger though.
Harry9
5
|
August 25, 2013
They were fine. Everybody worked well and I was pleased with them. If you want, they could take you to the groceries and bring you back. However, it's just not what I was looking for.
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