The Pavilion at Great Hills

Kathy

I did a tour at The Pavilion at Great Hills, and I didn't like it, it was too big. None of the staff smiled or said hi to you. It was a nice place, but I couldn't give it much more than a three. The staff didn't seem to be very friendly and engaging, but the place was nice. I saw pretty much everything. I obviously couldn't go into the kitchen, but I saw the dining room, the rooms, the activity room, the library, and the game rooms.

Carolyn

The Pavilion at Great Hills was very lovely and the staff was really nice. The rooms were a little on the small side and I did not like that they had a resident cat because I'm highly allergic to cats. Also, their memory care residents were not very active. They gave me the most delicious cookie, which was freshly baked. They have activities, but their calendar of events was outdated. They had very nice amenities, and the food looked delicious. The outdoor area was really pretty.

Provider Response

Kenneth

I like The Pavilion at Great Hills. They only take in 11 people, so it is small. The staff members are exceptional. They have people at senior living upfront, and the Alzheimer's patients are at the back. What they do is different from the other people. They take people out on excursions and have transportation. They may go visit the capital and take them to eat ice cream. They take people off-site and also have things to do on-site on a regular basis. The ground is very secure because it is gated. They don't have a lot of land where you can walk around, but the apartments are a nice size. They bring food to the people and make sure that the food is fresh and hot.

Rhena

We liked the atmosphere at The Pavilion at Great Hills. The location for us was very good, and the price seemed right. They had a lot of amenities and a lot of activities. It was built within the last seven years, so everything looked in really tip-top shape. We ate lunch there, and the food was good. Everybody that we met seemed happy, friendly, and enjoyed the place. The marketing director was very kind. We put a deposit down and are working on trying to get my mom moved in. We think it's going to be the right place for her. It looked very clean and neat. Every staff member we saw as we passed by smiled, said hello, and seemed very friendly. There were people out doing flower arrangement, cake decorating, and puzzles.

Christine

My brother has moved into The Pavilion at Great Hills. They have lots of activities. I really like the way the staff engages with the residents. They talk and engage with them in a wonderful way. They have exercise classes, movies in the evening, happy hour on Wednesday, and parties on holiday. They have lunch/brunch on Friday, faith-based activities on Sunday, and Bible studies. They take him to all his doctors' appointments. My brother is thriving there. The food is good, too. The staff members know the people and talk to them. They're friendly, accommodating, helpful, and encouraging. My brother really likes it there. They serve three meals in the dining room.

Diego G.

It has been a pretty nice stay for my mother at the Pavilion at Great Hills. The staff is accommodating -- the general staff is very friendly and very helpful to the residents. The rooms are really nice, depending on where you are. There are some of them that do an exit to the courtyard. They do offer food for breakfast, lunch, and dinner. And then, you have other amenities inside the room like a little refrigerator to store food. Some of them have a little heating amenity so that they can heat some of the food they keep if they want to, and some don’t have it. So it depends, but it was OK. They have a fitness room and a room to do crafts, I’ve seen them do movies, and they have also have Bingo and other social activities for their residents.