Parkcliffe Community at Toledo

Can you hear me now

The rooms are generous size and at the time of this writing my parent has a private room. No communication with this facility as you have to go through a series of phone options just to get to the house where they reside; no one ever answers and it is frustrating. The only communication is when the bill is due. The food value is determined by who is elected to make it that day and meal times are sporadic. My parent is always disheveled, not shaven, and all personal towels have been "misplaced." The lone washcloth in the room had stool on it and a another cloth that looked like a mechanic rag was filthy. I would have hoped they would let me know when soap, razor, toothpaste, and other supplies are needed, but as I mentioned NO COMMUNICATION. Although from what I observe, all the staff, of what few I actually saw, like to text. Communication is so bad that at times I am tempted to call the police to do a wellness check on my parent. My parent seems content, but I on the other hand think the meals, the care, the cleanliness, and communication need much improvement.

CK-Daughter

I transferred my father to a different facility as soon as I could. My father is doing much better at the new facility and I am much happier and less anxious. This facility did not live up to the promise of special attention and care that they advertise in any way. There were too many issues, including but not limited to: my father had numerous injuries; the staff were often rude; the food was mostly heated from frozen items; there was no cleaning crew; the staff were overworked; my family’s and father’s confidentiality were not honored; etc.

Christine

I think Parkcliffe Alzheimer's Community is the homiest, the most practical, and the most reasonable in price. Their rooms were a nice size. Nothing is new there, but the staff seemed to be very friendly and very caring. That's the one I picked for my mom. I looked at the menu. You didn't get a choice of food each evening. They had one meal. The residents helped prepare it, and it was more like home. Parkcliffe is a series of group homes. They are homes, so I think they're based on more of a family type atmosphere rather than institutional. I picked them because I liked the staff. The people were not in their rooms sleeping. They're allowed to sleep as long as they want to, which I liked. There were activities going on there. I saw people playing cards, watching TV, or just doing what a typical 90-some-year-old would do. The price was the most reasonable. They were just more home like. I liked the home setting. There's a series of seven houses, so it's more of a home setting. I liked it.

Lhutt

The staff is awesome, caring and attentive to both the resident and family. The facility is clean and home like. I get calls when necessary for important reasons or if my mom needs something. i am so pleased with her care.

captain twinkle

Some of the staff treat the residents as more of a bother of their day. They're more reactive than proactive. Any activity or trips are few and far between.

PT

My mother was in Parkcliffe Community at Northwood before. First of all, if you have a parent that can think, you don't put them in there. Their assisted living building wasn't an assisted living building like they said it was. Everybody in there needs help with everything, and they're very understaffed. They just can't give the quality service that needs to be given. But it's a good place if you want to settle down somewhere. It's like a big house where everybody has their own studio rooms, and there are three to four living rooms in the entire place. They don't have the activities like they said they did. I had to go there every day to make sure my mother was taken care of.