Windsor Medical Center

veccb

Worst care for 10-day Respite stay so we (main caregivers) could go on vacation. she came home with multiple pressure wounds and legs were more swollen than they have ever been. I had made clear to admitting nurse how sensitive she is. Needs legs on pillow over night with heels floating. Even brought heel pads to put on at night. They couldn't find those.... They were on nightstand. After first night called her and she said pillow and heel not covered. I called them to urge them to do their job and that she will now have blister. The nurse on duty said she would relay message. Pretty sure she did NOT!!! Big Surprise when they called to say she had a heel wound a few nights later. By looks of it never was addressed. Her whole heel was basically gone. Didn't brush teeth for 4 days because they said couldn't find toothpaste we brought. (I left in bathroom counter) Shouldn't they have a supply especially if resident asking??? Is this not basic care? One shower in 10 days that I had to call to get going. Was talking to her on Facetime and she looked a mess. Really??? I'd give a 0 star if I could!! There were more issues but these were the worst and most damaging. The wounds will take MONTHS to heal. And she is in constant pain. Her doctor has referred her to Wound Care Clinic because of severity of wounds. Administration not trying hard enough to get ahold of me even though I was made to believe they would ........ I will continue to until I get some answers....

HCPro

Windsor has done such a great job with my Dad who lives in their assisted living facility. We had been to another facility in Canton for a brief stay of a few month before Dad moved to Windsor. It seems that the admissions people at most facilities will tell you anything to get you in the door. Betsy at Windsor was very forthright with what we could expect. Windsor uses fully trained medical staff in their assisted living instead of the lower credentialed CNAs they have STNAs caring for Dad. Dad is a handful and the other facility was trying to move him to a nursing home level of care but Windsor was able to take him as an Assisted Living patient and we are so happy because it has really enabled him to live his best life.

GLP1

My spouse is in the Windsor--nursing home section. This is probably a tough business because it is likely hard to retain good help due to the kind of work and the pay. While there is some turnover which impacts things, I have found that the Windsor has many dedicated people that truly care and love their residents. Unfortunately, COVID has made things tough on everyone (staff, residents, relatives, etc.). I have found that Windsor is doing about as good as expected considering the situation. There are various room sizes to choose from. My interaction with the staff is normally quite good and, depending upon staffing and COVID, there are activities that the residents enjoy.

devilsadvocate3

Not enough help to do anything but basics. Very little social interaction . Food is not good, tasteless and the same every week. Used to have a menu person to help,but no longer. Very few activities, and none for anyone disabled. Staff is mostly very good and helpful but has no time, to be pleasantly social. Sometimes call lights do not get answered. Price is very high for this level of care. Other residents are not watched and enter rooms they shouldnt be in and noone cares.

fortunateson

I have my mother in Windsor’s assisted living and I’m very pleased. The rooms themselves are on the larger end of the spectrum while their common rooms are a bit smaller than other facilities. That being said they seem to have more of the community spaces than the competition and the building is always neat and clean compared to the others I visited in the community. The price seems higher but at the end of the day is on par or lower than what we were paying just down the street at a newer facility. The staff is excellent and attentive and mom likes the food so we’re very pleased and glad we chose to move here. The therapy options have really helped my mom and she likes that things are tailored to her needs and not a one size fits nine product like the last place.

donna413616

Windsor is just great, it has lots of windows, and the hallways are very attractive and well-decorated. My friend lives there, she has two rooms, a little kitchenette, a huge closet for storage, and a nice bath with a walk-in shower. They had a bird feeder. The staff I met has been very pleasant. It's very attractive on the outside, and even more on the inside. My friend said the food is good.