The Osborn Senior Living

Reviewer

You need to be a millionaire to be at The Osborn. They had subacute rehab, independent living, and assisted living, all levels of care. It's a beautifully decorated environment that's immaculately clean. Everyone was smiling and cheerful and made you feel like they're happy that you're there. It's very cheery and upbeat. They have a gym, spa treatments, beauty parlor, very good amenities, restaurant-style dining, concierge, and take the people out to shows and doctors.

Bizzy

I arrived at the Osborn for Full Knee Replacement Rehab September 22,2017.The facility and grounds are beautiful. Unfortunately they have young nurses and CNA's that are rude, and unprofessional. I did not have any pain medication until 230am 12 hours after arrival. All afternoon I was told the pharmacy had to deliver the meds as of 730am Saturday morning they were still giving me excuses. As time went on the CNA's realized I could manage bathroom activities with the exception of minimal help ( needed help with sponge bath)and never returned to my room again. It took 5 hours to get my room window open after numerous calls. At 440PM a nurse by the name of Claudia came to my room and verbally attacked me because I said to the receptionist that you cannot get help or medicine if you need them. I said it takes 2 hours. I filed a complaint with nurse management and they defended Claudia even though I told them she completely ignored a patient crying for help. When I said something to her she said she has Dementia and just ignore it. Since this place caters to older age clientele I do not know how this would be allowed to happen. It can cost up to $8,000 a month for care that is sub par at best. Before committing to this place please see if your loved one can stay for a week and check on them everyday. After my experience here I would never return.

Susan764074

The Osborn is a beautiful campus with lovely gardens and good activities, but it's way too big and there's nothing cozy or homey about it. The gardens are really nice. The staff is helpful, took me on a tour, and answered all my questions. The tour was adequate.

Caring110460850

We were very impressed with the Osborn. The staff was very courteous and nice. It was very expensive. They have everything you want. They have cards and shuffleboard, and there are days that you can go on trips outside the community.

Caring102965450

The Osborn is very well known in this area. They have various stages of living for seniors including just regular residents all the way to Alzheimer's. I thought the physical facilities were exceptional, but the food was not good. The attention was OK, but not very good. The quality of the rooms was very good. They have professional staff on duty to cover everything, and the attention to routine was good. The senior staff was good, but I thought the regular staff that was there to take care of routine functions was just going through the motions. They had a lot of activities including entertainment, music, and visiting speakers. It’s among the better ones that I’ve seen.

Caring91604050

I went to see The Osborn. It was beautiful and top notch. The woman who showed us around was lovely. The units are beautiful. They had independent homes and they had apartments. After you chose your unit, they would renovate it before you moved in. We didn't eat there, but their dining area was very clean and pretty. They had different options from formal to informal. They had a pretty art studio, a movie screening room, a pool, a fitness center and they had lots of clubs. I had nothing bad to say about them. It was just very expensive. However, I would recommend them to others.

joedoe

We choose the Osborn Pavillion for a post hospital stay for my 90 year old father based on reviews, and sense that it was "the best." Putting "the best" as a bar to reach for, it was lacking. Please bear in mind that the following is based on this high bar, and we do not have another local place by which to judge. In addition, it was over the Christmas holitdays. That said, here's the scoop. The food is terrible. Granted, food is not a priority in rehab, but for patients it's a highpoint. It invariably arrived cold, limp toast, mystery meat. A low chloresterol, low salt diet managed to include stringy liver one night, egg salad another. Soups were salty. Granted, not trying to do him in, but pretty clear not low chlosterol/low salt. Most of all, no matter how many times asked kitchen to deliver food hot, it always arrived cold. Care was friendly and appeared to be very attentive, but missing in practice. Aides who'd been asked to walk him in the hall repeatedly never did. Standing at nurses' station saw call button going on over and over again with no one in sight, then being ignored while I talked to someone. Doctor and nurse practitioner rarely saw him, and were very quick in examinations. Most important: rehab sessions were often VERY SHORT, even when requested longer, they remained short. The upside, and this is a truly great upside: everyone has a very, very nice single room, with a big TV, laundry. ' Overall, some of this may improve after the holidays, but do ask around. Either the Osborn is the best of poor overall levels for rehab/nursing homes in terms of care, and food, or it's really just bad. Again, the room was really, really nice, as were the common areas.

ecs92

The amenities of this facility were homey. There were several common areas for residents as well as various religious services. There were sitting rooms and quiet areas as well as a beautiful dining room for those who live at the facility. The nursing staff was quite attentive. The only downside was that often some patients were left out in the common ares who had some severe mental issues. This would on occasion alarm my family and I as well as my grandmother when they would scream as we walked by. The rooms were spacious and well kept. It was as good as a nursing home facility could be.

JamesR

The Osborne is one of the nicest facilities I have ever seen. It is a combination of an assisted living center and a retirement community. They have extraordinary resources and a great team of workers. The Osborn has a swimming pool, two libraries, an auditorium, a chapel, and multiple dining centers. They have activities throughout the day, every day. Every time I have visited, I have always felt welcome by the staff. One of the most important things about the Osborn is that they really care about the elderly people staying there. My mother truly grew to be friends with many of the caretakers, and she only has had positive things to say about the place. If you live anywhere in the New York metropolitan area, and you want to be able to regularly visit family members in an assisted living area, the Osborn is the best, and I highly recommend it. The only downside is that vacancies for the Osborn are infrequent and are quickly filled, so if you want to send a family member there, it cannot be a spur of the moment thing.

JThompson

The Osborn is an extremely pleasant assisted living and retirement community. I have visited it a few times and have always been very impressed with the facilities and the people who work there. The Osborn has two libraries, a pool, a chapel, an auditorium, a bank, and several different eateries. I have had lunch and dinner there, and the food is excellent, with many healthy choices for the folks who live there. The staff are all very friendly and attentive. They are very nice at addressing questions and comments promptly. Although I have not been to other assisted living communities, from what I've read online, the Osborn is one of the best in the country. The people who live at the Osborn regularly receive attention from the cheery staff. There are daily activities and weekly music performances. They organize trips into the city and go to the movies, concerts, and even broadway shows. Lastly, and perhaps most importantly, they have excellent first aid response teams and access to good medical care.

MindYourElders

At first glance, The Osborn is posh. The stately 1903 building, the manicured grounds, the friendly staff, all instill a sense of security. The facility also boasts a local library satellite location (as opposed to a small, sparse private library at other facilities). All contribute to a feeling that your loved one will be well cared for and happy--able to enjoy many of the pastimes they enjoy, in a vintage, country-club atmosphere. The assisted living apartments are old, but boast state-of-the-art monitoring, so that staff will know if your loved one's routine changes (in order to better monitor their health status). The building even boasts a satellite of WestMed, a local medical office. I was thrilled at this option, as it was very difficult to convince my grandmother to go out in cold or inclement weather. The attached nursing home is a bit different. I liked the idea of having an on-site, attached nursing facility with first preference when needed for rehab after hospitalization (With today's Medicare rules, this option is truly valuable. Medicare requires that any available bed be accepted--even if it's far away or in a less-than-acceptable facility). The nursing home, Osborn Pavilion, is two floors at the end of the building. The entrance is utilitarian--like an employee access to the building. The ground floor houses the rehab patients, and has direct access to the gardens and the medical offices. They also have their own dining room and recreational facilities; they are not often exposed to the general long-term care residents. An elevator accesses the second floor, where the long-term care patients reside. The layout is identical to the ground floor, but there are subtle differences that are not readily apparent on a tour. The main desk is the hub of activity, as in most long-term care facilities. All the residents have private rooms, with built in desk & bookshelves, closet & hospital bed. While you can opt to bring your own furiture, etc., there is precious little space for it.My grandmother was 100% deaf at the time of her stay at Osborn. As her hearing loss occurred after age 90, we communicated with her by using a white board. One of my biggest criticisms of this facility is the lack of empathy for her condition by the ancillary staff. Her primary nurses and helpers were always quite respectful and used her board to communicate important issues. But the lack of sensitivity to her deafness was truly mind boggling. She was taken to concerts, but not brought to art classes. If she mentioned that she enjoyed an activity, she was not brought back to it. Perhaps most frustrating was that there were no captions on the TV in the dayroom, where they were all expected to hang out. When I complained, the captions were turned on. The following week, the TV was replaced with an older model & I was told that it didn't have captioning. They also refused to modify their games (by using a board to post numbers in bingo, for example) so that the many residents with impaired hearing could play. When I complained, they were patronizing, saying they would remedy it, but nothing was done. And, as one of the most costly long-term care facilities, I believe there was no reason for it.Lastly, the food was mediocre. Long-term care, on the whole, doesn't boast the best food, (which they're quick to blame on dietary restrictions, etc.) but even the food in the assisted living dining room, The Grill Room, was run-of-the-mill. I looked at a lot of facilities, and this seemed like one of the top. And it's well rated, nationally, too. But the devil is in the details, and my best advice is to make sure you visit often, speak with families of other residents, and, if at all possible, employ your own aide (from the outside) to spend several hours per day with your loved one.I rated them 3 out of 6 because I feel that, given the high fee, they should provide a better overall experience to their long-term care residents.