Water’s Edge at Port Jefferson Rehabilitation & Nursing

Kristen

On 4/3/2025 my mother was discharged from Mather Hospital to a rehab called Waters Edge in Port Jefferson NY. She arrived at 5pm, during dinner hour. They did not take her vitals for an hour. They had no vac for her wound care and no TPN. My mother needs both due to her history with being septic and severely malnourished. My mother weighs 94 lbs. As I was there with my mother when she arrived, as well as my sister, were present until 7:45pm. Her ileostomy bag had leaked and went into her wound so a wound care nurse named, Kristin, came in but had no idea how to properly change it. It continued to leak once she put a new bag on but all she did was put tape around it and not change the whole bag again. They moved her around so aggressively, my mother even said “Ow that really hurts my back” and the aid said “Its fine honey”. We had explained to the director of nursing that we are very concerned and my mother is very complex. The woman said she would take care of her. We left and that’s when everything went down hill even more. I received a phone call from them at 8:15pm in which the woman told me she fell. She had no bruising and did not hit her head. They did not take her to the emergency room but instead three people grabbed her and tossed her back onto the bed, per my mother. She has two bed sores on her backside as well, major back problems, and many different tubes coming out of her. When my sister called and spoke to her not too long after my phone call, they said our mother has no injuries, the vac is on and she is sleeping peacefully. My mother at the same time of that phone call my sister made, was texting my sister that they left her soiled, and did not put the vac on. She was awake and alert. They spoke unprofessionally about me and my sister in front of my mother as well. I contacted her surgeon who shared to try to get her to the emergency room but there is nothing he is able to do. The next morning, at 7:30am, my sister and I go down in which my mother was left with urine on her bed and they never came back to clean her up which means it seeped into her bed sore wound. Her bag was leaking and she was in much abdominal pain. We then contacted 911, who came rapidly and took her to the ER at Mather where her surgeon is. I do not accept that this is how a woman who has been through so much, or any human for that matter, to be treated. I highly do not recommend this place and I need people to know to not send their loves ones there. The nurses laugh, told my mother they give up, and continued to leave her there by herself.

Barbara

The rooms are kept neat and clean. They need more staff . I have met 3 wonderful women who work on the 2nd floor (long term) with my mother. Theses CNA’s: Marie, Shing and Fatima are amazing and go beyond.

Provider Response

SashaK

Horrible treatment. Fifty inside.Zero communication. Past Dr should lose his license. There were only a handful of employees that were ok. Not nearly enough and not acceptable. I hate to think about the suffering our loved one went through in that place. I bet the good employees know the truth but keep their mouth shut to keep their jobs. Just sinful.

Provider Response

105

My Mom died because of the unqualified so called Nurses !!!! i should add uncaring !!!! They could not even put an IV in after 4 tries !!!! Horrible place !!!!! Do NOT bring your loved one there !!!!

Provider Response

kellybreem

Under staffed. 20 patients to 1 aide. Dirty. Always out of supplies. Abusive. Neglectful Tiny rooms. No ac. Non English speaking staff (we can’t communicate). Food is horrible and never what we want Treat the patients like they’re children

C.P.

My mother-in-law is at Water's Edge Rehab and Nursing Center at Port Jefferson. They're wonderful, everybody's friendly, and the facility is immaculate. They just shut down visiting again, but I can't say enough good things about the place. They take care of her so well. She's clean, and even when she's in a wheelchair, they get her out of the bed. I love the place. It's just sometimes when you call, they don't answer the phone right away, so you gotta keep calling back, but it's not a big deal for me. I get that they're short staffed, and they've been wonderful so far. She's actually been happy there, and I've never seen her look so healthy in my life. She says the food is awesome and that they give her so much that she can hardly eat it. I like how they treat the residents too, like nothing is too much for them/for you to ask of them. They're very friendly and they welcome you like a family. They are a little expensive, and we had to self-pay for three months, but it was OK because she had savings, and she's already now under Medicaid.