Rivergate Health Care Center

Donna

My mother-in-law got into Rivergate Health Care Center right from the hospital. She's only been there about a week. Nobody wants their loved one to be in a nursing home, and we knew that it wasn't going to be pleasant, but we're finding that it's worse than we thought. My mother-in-law has dementia, and she's put in a room with two other women so she's in a room with three women, which I didn't even know they made nursing homes like that. She's in the middle bed, which we are not happy with. She can't ask for anything because she's got dementia and she's confused. Because of Covid restrictions, the visiting hours are only 2 hours in the morning and 2 hours in the afternoon so the family is not able to go there as often as we like. In the first few days, we figured out that they would put her tray on her table and no one would help her eat. We complained about it, and they said, "Oh okay, now you can come in and be there during meals." They're extending our visiting hours just so we can make sure that my mother-in-law will eat. As far as the care that goes on there, we're not happy. They told us when we checked her in that she could have whatever she wanted all day long like snacks and drinks. One day we asked if they could give her a cup of coffee and no one would get it for her. She was in the cafeteria and a cafeteria worker yelled out to the group of people that were sitting there that coffee won't be ready until dinnertime, which is so upsetting. We went to the nurse's desk and the nurse got her a cup of coffee so you just gotta ask. All in all, it's not a good experience so we don't know what we're going to do. We don't know how long we're going to keep her there. The doctors sent her there for rehab and I don't know how long that's going to last. She's 94, so we're thinking of calling hospice but that's only if doctors deemed it necessary. We don't know what to do but we're not happy. The first people that I met there were quite kind. My husband has been there more than me and he said there's a couple of wonderful nurses. Every time he's asked a nurse's aide a question though, she looks around like "I'll try to find somebody to do it for you" and then they never come back. We've had to ask several times for my mom to go to the bathroom. Some of the staff is great but some are just not passing the buck. I've never been there for the food. My husband says it doesn't look good so we're taking food in. When she gets it, it's cold so now she's not happy with it so we're taking her food in from the outside and making sure that she eats. Right now, we were told it's $8000 a month. Her Medicare is paying for that but she is new because she just got there. When her Medicare days run out and we have to start using her money, it's going to be ridiculous. $8000 a month for where she's at is horrible.

Carole

My husband was in Rivergate Terrace, and that's where he ended up staying until they took him into the hospital where he went right into the hospice. I didn't have any problems over there at all. They were very good to him. I had a couple of nurses that would come in that were always so upbeat and they always referred to him, 'Oh, here's my friend.' They were friendly to him. They put a little grin on his face, and even at the end when he wasn't sure what was going on anymore, they were just wonderful with him. He ate well while he was in there. They did have activities there, and he was invited, and I was invited to go with him. One day I walked through, they had a sing-along going, and they had bingo every day. There were activities all the time for them, but my husband wasn't up to going to any of them. They welcomed him with a gift basket. The day after he went in was his birthday and they all come with a balloon and a card signed by all of them and introduced themselves, so they bent over backward for him for his birthday. The nurses were excellent, but some of the aides weren't as sharp as they should have been.

Shannon

It was really easy to schedule a tour in Rivergate Health Care Center. It went fine, and I ultimately chose them because I liked the facility and the staff seemed friendly. I liked that they were able to accommodate my grandmother's needs too. She will have a shared room once she moves in. They also have a recreation room, arts and crafts, an aviary with birds, and a garden where you're able to visit your loved ones. It's nice.

Scott

My mother-in-law was in Rivergate Terrace in Riverview. It's pretty bare-bones. It's a Medicaid kind of facility. At least the part she was in was the full-on nursing care one. It was adequate. Some staff were excellent, some I didn't think were super excellent, and some were OK. The food was adequate at best. They had theme nights and things like that. It's Medicaid, so they were all two-person rooms, and it's essentially a hospital environment, and uninspiring.

Daughter Ray

3 stars is average. They deserve less. Unprofessional service. Billing not properly explained so that you end up with thousands of dollars in debt. Stay away!!!!! Beware!!!!!

Reviewer#AT0219C

I'm in Rivergate Terrace for rehab. They have terrible time management. When you push the red button for assistance, you have to wait for forty-five minutes before they respond. They feed you, but I don't know why most of the time they have string beans like every day. Why would you cook string beans every day for like two weeks in a row? They have bingo, and they have pillows that you could make that they distribute to different people, and I found that very nice and very thoughtful. Some things are missing in my room, and I complained to the nurses' station. I came to find out it was the administration. They come into your room and rummage through your things. You complain about it, and they don't tell you they're the ones who took it, and then you're no better than a thief. I think the guys in physical therapy are a five. You have to hunt them down to do the jobs that the doctors want them to do, so I think it's a waste of money.

Brooke 2019

TERRIBLE Care of my Mother! I left the 1st nite & as I was walking out, I noticed no one was at the nurses station. I could hear laughing and carrying on down the hall, so I walked down there and saw the nurses playing cards in the patients TV room and no one was at the nurses station at all! By the next morning, none of the nurses had gave Mom her meds (which I had typed up for them and exactly when she usually takes them, like some with food etc.). My Mom began getting chest pains and pushing the button and calling for the nurse. FINALLY the nurse came by 2 hrs later and just ignored my Mom when she told her she had chest pains and needed her meds, the nurse just looked at Mom and walked away. Finally my Mom gave up pushing the button. That morning 5:30am a nurse calls, wakes me up and says "your Mom has chest pains, her blood pressure is 212 over 109, what do you want us to do?" I said "Call an ambulance!" Then I asked if my Mom got her medicine? and the nurse said, "what medicine?" Needless to say, no one gave her any meds and caused her to have a heart attack! I guess playing cards was more important. As soon as I got Mom situated at the hospital, I went and yanked my Moms belongings out of that place as fast as I could! That place is a nite mare! Those nurses ought to be fired! That place should be shut down! They almost killed my Mom! Shame on them!

3m

Caring staff. I love them all.

Heartofgold714

My dad received excellent care from the station 3 nurses. Special thank you to Russell, Donte and Cindy for going above and beyond with his care. Truly wonderful caring people. Sadly he passed on July 31st, but I was confident in his care the entire time he was there. Thank you ever so much- The Marshall Family.

jdsh

One star is too much for this place!!!! Patients are not placed by there needs, there placed by what room is available. Just took my father in law out of there . There for physical therapy but was placed with people that are not all there upstairs. Plus was sent home with a medicine he wasn't supposed to have. They also told us he has dementia which he does not. Should be shut down!!!!!!!

Caring106744150

We visited my brother-in-law at Rivergate Terrace. It was a very well kept place, but the rooms could probably use more enlargement. The room was kind of small, and it’s got three beds in it. They’ve got a list of all the activities for the week that they try to get involved in, and they have some fieldtrips too. It was a modern, medium sized facility, and the staff was professional.

annette h

My mom and Dad were both in the care center until they passed. I could not have asked for better care for them. The love and caring they received was more than i could have asked for..I am very grateful for the care that was given to them both and the caring and support that was given to me.

Cat77

My dad was in Rivergate Terrace for several weeks. We picked it out based on internet recommendations and 'sight unseen'. Initially the place is lovely - nice front desk and dining room. But once you move into the patient rooms it's horrible. There are two patients in a very small room with hardly any room to walk through the room. The bathroom is NEXT to one of the beds, so the second patient (farther away) cannot even get into the bathroom if the patient next to the bathroom door is sitting next to their bed. The only redeeming feature of the place was their PT and OT staff and the bird house. We found the nurses decided to stop giving breathing treatments completely once my dad had denied treatment twice. The family wasn't notified, they just stopped. My dad developed a bowl infection within a couple weeks of being in there, and also found out he had a UTI when he left. Our family wasn't impressed.

hauckamb

The people at Rivergate Terrace are phenomenal. My grandmother has Alzheimer's disease but is still relatively young to be in a hospital so she was very difficult to move into the facility. They helped make her transition so much easier. They are all extremely kind, but they're still all well equipped to deal with Alzheimer's patients. They make sure she has all 3 meals a day, and they even provide extra snacks in between if she wants them! The food looks amazing, I'm kind of jealous actually. They also keep her engaged with tons of activities. It's extremely clean and orderly, nothing to complain about in that department. Everyone was really helpful with billing, because my mom was clueless when it came to that. They helped straighten everything out and even assisted with getting my grandmother better benefits and insurance. I could not ask for better people to take care of my grandmother, and we're really happy with Rivergate Terrace!

NA2012

Rivergate Terrace was clean and the decor was friendly. The nursing home was laid out in wards or sections. Most residents appeared to be happy and well-fed. The staff left a lot to be desired. Personally watched various aides and nurses ignore a woman who needed help to the restroom because she wasn't their patient. Staff seems disinterested and only there for a paycheck. Also noticed many nurses and aides with fake nails which is clearly a health violation. Also witnessed a resident who while being a complete care patient hadn't been given a bed bath in some time. I would recommend this home only if the resident was mainly self care.

mcnivfamily

I recently visited a family friend who was moved into a nursing home after suffering from a stroke. My friend was one of the most outgoing do-it-yourselfers that you would ever meet, so I was worried about how the adjustment to the nursing home would be for her. When I visited, my first impression of the facility was how nice and clean everything seemed to be. I aquired about my friends room number from a very pleasant office manager at the reception desk. As I walked to my friends room I passed a large banquet sized room where they were loudly calling of Bingo numbers,(one of my friends favorite games). I arived to my friends room to find her awake, fully dressed, and reading a book. Her bed was made, she had a glass of ice water and package of graham crackers on her bed side table, she happily greeted me, excited to have a visitor. As we talked she told me of how nice the staff treats her and the daily activities that the nursing home offers. She said although she would rather be at home, she was very grateful to have such a great place to recover because she would not have been able to get by on her own. I found the staff to be very polite and helpful. I had expected to see a hospital environment but found it to be very pleasant, clean and comfortable.