Autumn Lake Healthcare at Oakview

Alemnesh Williams

I would like to show appreciation to Oakview Rehab & Nursing center. Especially the Rehab!!! All the staff and nurses were very helpful!! They gave me the best care and assistance I could have asked for... and thanks to their help "I got my life back!" Thanks Maya and Rona!! Thank you guys thank you everyone!!

Overwhelmed20902

The experience we had here, albeit briefly, scarred my mother and I for life. We tried to go here sight unseen from a long hospital stay for rehab. The admissions coordinator was very nice and respectful and answered all of our questions. Unfortunately, the facility did not equal what we were told. First, we arrived at about 6:30 PM to be admitted because we were coming from a long distance. No one was there to greet us to show us around the facility or make us feel at home. After we were told to go directly to her room by the front desk person, a resident, about twice my mom's size, told her that she liked my mom's coat, that she wanted that coat and she was going to take that coat. We were then followed into the elevator by another resident who began to beg us for change. When we got to the second floor, the doors opened to two nurses yelling at each other in front of a patient. I turned my mom around and we left. In addition to the awful environment from the residents and staff, the place also looked very dingy. It hasn't been painted in probably a decade and it had an awful smell. Avoid at all costs.

Thrift Queen

My step father was a patient here. It's kind of hard to find, but a nice place. My step dad was very happy and well cared for.

jw961

My mother is at Oakview and I couldn't be more pleased with the care they are providing her. Every time I visit, she is very clean and occupied with some activity. She seems really happy there and the doctor and nurses are super helpful.

Brokenhearted daughter

My father is a patient at Oakview. The only thing positive I will say about this place is that the physical therapy staff are wonderful. The rest of the place is horrible. They consistently against my directive would send him to a doctors appointments without first contacting me to let me know when and where he was going. They mixed up most of his appointments, canceled tests he was supposed to have, because they "thought" he already had them done. They sent him to a doctors appointment at 10:30 a.m. and left him and the nurse that went with him at the doctors office until 8:00 p.m. If I call to speak to a nurse or the social worker I am left on hold or hug up on. He only has use of one hand which has tremors so when he eats he drops most of it on himself and nobody helps him. He has bedsores now that they just put cream on, leave him to sit in a dirty Depends if he asks them to change it. And overall the facility is dirty. All of the rooms reek of urine and feces. If you hate your loved one, send them to Oakview. If you care at all PLEASE send them somewhere else.

iven9

If someone ever asks me about Oakview Rehabilitation and Nursing Center, the first thought that would come to me is what an awful place. For starters the center is not in any means clean. There are stains on the walls, dust everywhere and I put my hand under a counter top and it came out soaking wet with some weird liquid. The staff was, in general, very rude and inattentive. I mean what kind of a facility lets a patient get drop foot and does not say a word to the family. Not to mention, when we were finally moving my grandmother out of the center, we received little to no help. We had to ask multiple times and the nurse that was helping us was extremely rude. She was working on handing out meals and we understand that but seriously lose the attitude when we asked you one thing or better yet very quickly direct us to one of the other nurses idling around. Don't roll your eyes and complain that you're too busy and then ignore us. IT'S YOUR JOB. If anyone working at the facility is reading this please. I implore you to fix something.

james prince

the place is not clean, the staff are not too friendly, something is quietly missing, I do not know what it is but you not feel home. Front desk customer service 4/10, HR personnel 3/10 nursing staff 4/10

Vivian 1

As far as I know my brother's being well taken care of. He's been in there for a couple of months now and so far so good. Everyone's good.

wtarkin10

Situated in a quiet suburban neighborhood, this facility is tucked away in a relatively safe area. The times I've visited the amount of staff present seemed minimal, however, they understood the needs of the residents. To be perfectly honest the facilities seemed like an outdated hospital but at least everything was clean. Amenities, too, seemed to be in paucity. Each room is usually habited by two people per hospital norm. Every room though had a high definition television. This fact perfectly reflects the cold nature of a living facility; plopping residents in front of television in place of human interaction. The positives of this facility come from some of the smaller nuances provided. Immigrants from Korea are all put in one floor, providing a network for those who cannot speak English very well. Staff for them can speak Korean as well. This little touch was very thoughtful. In addition volunteers are numerous, coming by to sit and talk with the residents. Beyond this I can say the only negatives was the outdated feel of the place. Care and services seemed above standard.

Roger1

I toured this place with some family members and noticed that it was not bad clean at first glance. Then when we began the tour we found that there were some serious issues we had with things. The nursing and administration staff were not actually unfriendly, they were simply not paying any attention to us at all. My brother went up to the front desk to ask a question about one of the services they provide, and was told that she was not able to help him because she was going to lunch. She did not offer to find someone to help him or even give him an idea of who else he could ask for help. There seemed to be no personal touch to this place at all.