Patuxent River Health and Rehabilitation Center

Mrs Tim

My experience with this facility was equally positive and negative. Many staff members went above and beyond. Social worker, business office, dietary, reception, wound care were excellent with each interaction. Nursing left a lot to be desired. I felt that there was a lack of empathy for the family members at a time when visiting was not possible due to the pandemic. No nurse answered the phone after as many as 35 rings. In seven weeks, I spoke to 2 nurses. Now that visitors are allowed, hopefully families will have a better experience. Upon discharge of my husband, I was told by the nurse not to expect much. I’m praying that we can prove that wrong

Provider Response

Lelica

I wanted to to let the staff of Patuexant River Health and Rehab Center know how grateful I am of the care they have given my sister in-law over the last 7 months. Your dedicated staff were at all times thoughtful, knowledgeable of her health needs and goals. They also did not hesitate to make our family partners with her recovery. Your center has truly concentrated on patient-centered care, from your nursing care staff, therapist, administrative, social work and financial staff. You are HEROS while working in healthcare during this time of COVID 19. Again thank you.

Provider Response

Ray

I was in Patuxent River Health and Rehabilitation Center for rehab. Their facility was between adequate and good, their therapy was better, and I don't think they have enough help. It was pretty clean, and did not smell of urine. The food was good, but the staff was very slow to answer my bell. The food was well served, and it was warm. They need to improve in communicating, and respond timely to my call.

Provider Response

MorrisDarlene

I was a patient in the REHAB SECTION ONLY for four weeks January - February 2019. I chose Patuxent after visiting once but mainly because it was close to family and friends. My choice was correct. The facility (my room, the lounge area outside the door, and the gyms) where my rehab work was done were clean, bright, airy, with a TV, reading materials, etc. Accepting the kitchen had to cook for the MANY patients in the different areas of the facility, the food was better than average. There was a wide variety, a specialty order menu, and I could get seconds when requested. The main missing element was FRESH VEGETABLES AND FRUIT which was surprising in a "health related facility". The staff was trained, conscientious, caring, and most of the time responsive. Floor techs (nursing assistants) were EXCELLENT....friendly, fun, aware of patient problems, needs. Physical therapists were knowledge, healthful, encouraging and did their job well. The only negative was the nursing staff....a few very good but most "just putting in their time". It appeared nursing management and oversight was basically missing.

Provider Response

BMA2014

My Mother In Law was sent here in March 2018 w/ out us being able to tour the Facility beforehand. The first time I walked in this place I walked right out because I couldn't breathe & my eyes were burning from the strong smell of urine & feces- this was during the weekend which is way worse than the week, but the aroma is always there no matter what day of the week you visit. The nurses are rude & clearly do not like their jobs. The way they talk to the patients & family members is appalling. There were a couple of times I went to ask her nurse certain questions & of course both times she was not around & no other nurse could/would help, I was told I had to wait for her assigned nurse & still never got my questions answered. Every time we went to visit she was never clean, there was one day Mom asked me to give her a shower & they wouldn't allow for one because it wasn't her day. She even had to be moved due to a stalker man visiting her so they could monitor her closer & what did they do -moved her into a room with a man. Try to explain this to someone with Dimentia cause she was so confused & didn't understand why they moved her in a room with a man when they moved her out because of a man .... I could go on & on about this place & what a disgrace it is forever, I cant believe they can even operate this way. We have to be our loved ones voice especially when they can't & would NEVER RECOMMEND THIS PLACE TO ANYONE!

busgirl640

I was a patient in the rehab section from October 31st 2017 until February 12th 2018. I had gotten sick in October and was in Howard County hospital for a week with an infection and my strength was totally depleted. I was transported via ambulance to Patuxent River and from that point on all I did was get better. The GNAs, the nursing staff, the physical therapy staff, the occupational therapy staff and all the other support of staff were super. I went from not being able to walk or get out of bed by myself 2 walking out of the facility to go home in February. Even though I wasn't there for weight loss I figured if I followed the diet that was given to me by The dietitian but that could only help and I wound up losing over 55 pounds during that time. I would highly recommend Patuxent River Rehab to anyone needing rehab from an injury or stroke or fall. I was there I witnessed it everyday the caring and the genuine knowledge of what needed to be done to get me home and on my way. Thank you so much to all of the staff.

Cdejordy

My husband spent one week there. The rehab. was great but the nursing care was terrible. I went every day and there was a problem on each of those days. He was put in a Depends at 12:00 one night and when I went the next day at 1:00 he hadn't had it changed nor had he been washed. I don't believe they even checked him at all at night. He had labored breathing one morning and was sent to the hospital. He had a 103-degree temperature and died at the hospital. I have to say the nurses were very patient and caring to all the patients but that is not enough. They needed to respond to each person's needs, not a blanket treatment for all.

EPetza

I am a continuing patient at this facility since May 2017. I was transferred from PGH by ambulance @1030am as soon as my diagnosis was confirmed for a stroke. I retained speech, expression & problem solving but motor skills were a problem. The compassionate and professional therapists were wonderful! I am currently being weaned off my walker using only my own poser - what miracle workers!!! As both an in-patient and outpatient, I received "5 STAR CARE". The food may not have been great, but how many different diets need to be accommodated?! I feel I am qualified to make this assessment since I practiced as a certified and then licensed Nuclear Medicine Tech from 1968-1995.

natural alchemist

My mom is at this facility,she has been here since Feb 2017. I tried to take care of mom at home ,but her dementia was more than I could handle then. I visited many nursing/Rehab facilities before I choose Patuxent. Out of the 30 places that I visited only 2 seemed good. Patuxent and another facility in Odenton MD. We all know that no nursing home is going to be 100% on point in all areas. But we tried to find a place when we walk away we are not in tears or worried about our love one. When I leave mom I feel confident that mom is okay. The staff there to me are good people doing and trying to do the best they can . They always have fun activities for the residents. The staff are friendly and will stop what they are doing to listen and address your questions and concerns. The food is not bad ,especially those dinner rolls, mom makes me try it some times. The people in therapy are wonderful ,they have helped mom recover when I resolved to the mindset that she would never walk again or be able to use her right hand. I am very grateful. Liz in admin has been very helpful when I had questions concerning the finance. There are issues of concern like the ratio of cnas/patients. When there are fewer cna on duty the residents are not able to be attended to when needed. Which frustrate the resident ,family members and the on duty cna that is over worked. Maintenance addressing concerns on weekends seems to be an issue. I do not dismiss anyone's concern or experience because it is real ,I can only tell how I feel. I will informed the facility if I see something out of order that will affect any resident . In summary, when I leave mom ,I feel that she is safe and her concerns will be addressed.

Concerned Family/Friend

I have a family member in this facility. I have been visiting my family member at this facility for over a year. They are understaffed in all areas. The patients are not being tended to on a regular basis, the food is terrible, the facility needs a lot of repairs done due to the age , when u walk in the front door it has a very strong ammonia & feces smell and the billing statement I received is unacceptable and does not give a break down of charges. It is a down right shame how the patients are neglected and uncared for. I believe that a proper inspection needs to be scheduled and completed as soon as possible before tragedy strikes.

Caring_2644876

We first visited the facility without my grandmother, took a tour and were not impressed. Some of the patients were outside but it was a 95 degree day. A lot of the patients seemed ignored. My grandmother stayed here temporarily over a weekend. She came back home 5-10 pounds lighter (not good because she was already way underweight to begin with.) She was stiff, as if she hadn't had medications the entire time she was there. Her hair was a mess and she told me that they basically left her in her room the entire time to fend for herself. Her glasses were left behind and they refused to mail them to her home. Instead, we had to go back out (an hour drive) to pick them up. We went on a weekend. The facility was severely understaffed and there were only a handful of GNA's and nurses to take care of the whole entire facility. That's crazy. Some residents were left in the cafeteria to feed themselves but they obviously needed assistance (they probably had dementia based on behaviors.) I would never put another family member in this place ever again.

Sethprime

My mother just had knee replacements at Laurel hospital and this rehab is across the street. This was actually one of the closest rehabs to us. this is by far one of the worst place I have ever been seen. This "rehab" is so unorganized. The two days I stayed there no staff too effort to listen to her. Her medications were given late, she was skipped for dinner and lunch, I'll say that again they did not give her lunch or dinner because they "didn't know" a patient was in the room. This rehab has bugs , and is very very unsanitary. I would highly recommend to save the life of your loved one and not send them here.

Caring 0343

My father-in-law is getting therapy at Patuxent River Rehab and Nursing Home. He's learning how to groom himself and how to talk. However, he's not getting the treatment that he really needs to become self-sufficient. He stays in a sedated state when I know he can do better. There were a few times my wife and I were there and we didn't get a response from him. I think he feels much better when he's not sedated. He wants to get away from this place. They have some good people on staff but they're not doing all they can. I've also noticed that they seemed to care when we're there but who knows what happens in the middle of the night. They also seemed to be overwhelmed but I don't know if they're understaffed.