Oak Manor Center for Rehabilitation and Healthcare

Really Angry Spouse

The staff treat family members as if the have some kind of authority over us and we have to stop bothering them so they can get their reports done, especially a nurse named Barbara on Nightengale. My wife has waited hours to get catheterized to empty her bladder. The staff ignore the call bell. It might as well not be there. The food is as bland as sawdust. Very few of the staff acts like they care. Physical therapist start sessions they don't finish. Not a place to leave anyone you care about.

Millie

My mother was at Oak Manor Center for Rehabilitation and Healthcare. They provided the meals and they took care of her. The front staff is very welcoming. There are certain staff there that are wonderful, and then there are some staff that are not that wonderful. I would go visit my mother every day, and I would have to say they kept the facility clean, and they took very seriously the COVID checks like you get checked every three days for COVID before entering the facility. They were very understanding about what we were going through with my mother. They're sympathetic. I was also so happy with the room my mother was in. The room was a two-people room. When she first got there, she had a roommate and then the roommate left, and then she got a roommate later on. Even though my mother was long-term care, the roommate that she had was like a rehab roommate, so they weren't there too long. She had a private room and that way the family could come visit because they knew my mother had like six months to live. I never ate there. Their menu was not that extensive. But the good thing is that the residents always had an option if they didn't want what was on the menu. They could get like a grilled cheese sandwich or something else. The place was very clean, too.

Concerned former resident

I recently was at Oak Manor for a period of weeks following release from a hospital where I was treated for a dangerous infection. Oak Manor was supposed to continue a course of antibiotic treatment by infusion pump. In my opinion, medical care at Oak Manor seemed dangerously inadequate. (1) Nurses lacked the skill or training to operate the infusion pump. Some assigned nurses refused to try, and as I result, I was not receiving antibiotics as prescribed for days at a time. I tried to complain, but communication was difficult, and it was several days before I could count on receiving antibiotics correctly. (2) I also could not count on receiving other oral medications in the morning or evening as I should have. More than once, nurses skipped my medications. In one instance, a nurse saw me and said she would return shortly with my nighttime medication, but after an hour or two she did not. When I tried to get the medications, the nighttime nurse then on duty told me that the nurse who should have given me the nighttime medications had already left and that she, the nighttime nurse, refused to give me my medications then because she didn’t what “to get in trouble.” (3) In my opinion, a nurse or doctor should have monitored my condition at least daily, but they did not. As a result, nobody diagnosed a deep vein thrombosis that I experienced while in Oak Manor’s care for a period of days. I was examined only after I complained that my condition was not improving. (4) Shortly after I was admitted to Oak Manor, I received a wound assessment for open wounds connected to the infection. A nursing order was entered to dress the wounds. But for several days, nurses ignored it – my wounds not receive any dressings until days later. In my opinion, poor medical care at Oak Manor endangered my health and life.

Provider Response

mymomishappy

My mom has been there a little over two years. I would visit two to three times a week and talk to her clean up her nightstand and making sure she had her goodies. I would change out her seasonal clothes if needed. When the shut down happened because of COVID 19 I was devastated not being able to see her. I was put in touch with Sharda and Jackie the Activities Department, she was so nice and positive. Helping me work thru my anxiety by not being able to visit my mom, But facetiming my mom caught on quickly, Sharda was so nice, I would schedule times and she would sit with my mom and we talk about bingo, trivia and other games they had played. She kept me up to date on her snack needs also. Thank you. I would also like to comment about housekeeping. I have a several occasions asked for something for my mom. And on the times it was the same person Tresha She not only got the items for me and with a smile and a yes mam and then picked other stuff up off the floor. Such an incredible worker. Thank you To the new Administer Mr. Johnson fantastic job kudos. Thank you. Ms. Sara the best receptionist most knowledgeable person to meet. She is polite, sweat , nice, professional great asset. Thank you. Thank you at all the wonderful nurses I am horrible with names but you all are the front end. when I call that I am taking my mom to an appointment she's ready, that's so important to be on time. My mom has only said nice things about all of you. Thank you. To everyone Thank you I cant say it enough.

Provider Response

T.H.

My dad was in the rehab center at Oak Manor Healthcare Center. It's a decent place, but it's not a five-star place. They need more staffing. Most of the staff members were very professional and nice. The food was below adequate. The room was not very modern the one that my dad was in. It was just basic stuff like a wooden cabinet, wooden dresser, and 19-inch TV. The window had one shade and the other shade was missing. It wasn't a very up-to-date room. They had good activities for the people. They put out a schedule of activities for the residents, but my dad was bedridden, so he didn't get to do any activities. The activity person did come by daily and read to him. They had a chapel, a gym, and a dining room.

Provider Response

TRACY E

This facility is the awful but I must be fair and say that it does have a few jewels in the place. My mom was admitted on 6/11/20 after being taken off a ventilator and things started off pretty good. My mom complained to me and other staff that she was left in her waste for over ten hours on two different occasions. She asked them to change her and then said they would be back and shut the door. She was not changed until after 6am the next day. I did file a grievance on 6/20 and received a follow up call from the unit manager Sophia on 6/26. Some of the staff need to work on their attitude, empathy, customer service and overall care. They need to realize we miss our parents and we care about them. Today My mom called me in a panic asking for me to come get her, she was freezing and afraid she would get pneumonia again because she was put next to an air conditioner. She also informed me that she was not given dinner on June 25, 2020 which is concerning since she wasn't eating too much. This is an awful place but I had great pleasure of speaking with Nasira one of her nurses. I also want to give recognition to Patricia the Social Worker who went and spoke with my mother and made her so comfortable she agreed to stay. Patrice, Isaac, Michelle and Bryan were great too. The administrator Margaret needs to work on improving her level of communication, empathy and at least act like she cares even if she doesn't. She is the worse. Imagine your love ones experience under her management. It starts from the head down but again those few jewels did allow me to get some sleep and not worry as much. I will be making an official complaint with the Corporate office, CMS and DOH. This place could be better if they had a better leader. Five stars to Nasiria, Michelle and Patricia!!!

Provider Response