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The Willows at Hamburg
2531 Old Rosebud Rd, Lexington, KY 40509
3.4
(19 reviews)
Photos of The Willows at Hamburg
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Community Comparison
Currently Viewing
Bedroom Type
one bedroom apartment, two bedroom apartment, studio
Starting Price
$3,000/mo
Care Types
Assisted Living, Independent Living, Memory Care
Bedroom Type
one bedroom apartment, two bedroom apartment
Starting Price
$3,079/mo
Care Types
Assisted Living, Continuing Care Communities, Independent Living
Reviews of The Willows at Hamburg in Lexington, Kentucky
3.4
(19 reviews)
Facility
4.2
Staff
4.2
Food
4.5
Activities
3.0
Value
4.5
rssea
5
|
May 15, 2024
My mother was a resident at The Willows at Hamburg for 3 1/2 years. She really felt at home there. The food was very good and she enjoyed many of the activities, especially the trip to Keeneland and a trip to a butterfly farm. We found all of the staff exceptionally caring. When my mother became a hospice patient all of the staff were unfailingly kind to my mother and my sister and me. I would not hesitate to recommend them.
Provider Response
Natisse
2
|
July 9, 2023
I went to the Willows at Hamburg. It's the one I least like. As soon as I walked in, the carpets were so badly stained throughout, and I just wasn't impressed. I just didn't get that happy vibe, as if I wanted to live there. I just wasn't happy. The person that gave me the tour wasn't the usual person that does the tour, she was on vacation, so the person that I have wasn't that informative and probably really shouldn't have given the tour because there were a lot of questions that she said that she really didn't know the answers to. As I walked down through the hallway with memory care, I smelled mildew, which isn't good. It smelled like a nursing home. I wasn't happy about that. So she took me into one room that was empty. They do provide furniture, but the furniture is just old. They need to do some renovations. As much money as you pay for memory care or assisted living, they really need to put back into their community. The dining area wasn't as big as some of the other communities, which is not a big deal. To the left was like a dining area as you walk down this little hallway, and to the right it was a bunch of memory care residents, like in a circle, and they were doing crafts with this lady. She's their activity person, so I got to see them interacting with her. I went outside and it looked like if you wanted to come and eat lunch with your loved one, there's an area outside. So there were a couple families that were eating lunch with someone outside, and I got to talk to one of them. One of the residents was asking me a lot of questions, so I talked to her for a little bit, but that was the only activity that I could see while I was there.
Provider Response
nomansland
2
|
November 13, 2020
This is a horrible facility! They consistently lie, leave fecal matter unattended for days, the staff is over-worked. They do really shady things as far as the billing is concerned. Don’t put your loved ones here or everyday will be a different stress
Zachary
5
|
January 2, 2019
My father was in The Willows at Hamburg. It's a very clean facility, with nice, very attentive staff members, good rooms, good service, and it was just all around great. They had some special brunches on Sundays where they encouraged family members to come, and they had some group activities. The food was very good.
Robbyn
5
|
August 10, 2018
I was at The Willows at Hamburg and I liked it really well. My room was a good size and they kept it very clean, and the bathroom was always clean. The staff was absolutely excellent and I always got my medicine on time and if I needed help with anything, someone was there within a minute. They have a very long list of things like bingo, puzzles, and board games. It seemed like they have a lot of people coming in and playing music. It looked like they were very busy with activities. They were very cooperative. They knew I was in an extreme amount of pain and they wouldn't push me. They would give me a massage and if I was having a bad day, they would come to my room and do therapy rather than have me go to the therapy department. It was the cleanest place I have ever been. Everybody was extremely nice and eager to help you. It was a nice place to be.
luvmymama
1
|
July 6, 2017
It saddens me to see that they repeatedly "forget to bring the meal" , I find my mother sitting in filth from accidents . And somehow they forget to arrange transportation for her medical Appointments. The list goes on. Staff is small, non compassionate, and not sure how to do their job adequately. I question their actual education. It's cruel to the patients !! Our seniors deserve so much better! I am transferring my mother out of The Willows. If you're considering using them, please look around, ask questions and really reconsider .
Provider Response
lsa333
5
|
May 26, 2017
Loved one has been there for going on 3 years. At 1st OK but didn't last long. 3 Directors in last 3 yrs that I know of..nursing care skelton, weekend care, practically none, food terrible. These comments come directly from a current resident that asked to be moved. . RN care the same and other caregivers.
Vanessa M.
2
|
April 2, 2017
When my mother first came to the Willows at Hamburg, I was impressed with the facility. It was clean and food was good. The staff was friendly. As time has gone by, the staff is disappearing and there is not enough employees to take care of the residents. The ones who are there are overworked. Every time I go see my mother, she is sitting in a dirty diaper. The quality of the food has gone way down. Too many residents with injuries from falls. Don't be distracted by the nice facility. Seems like management is more concerned with the facility than with the care of the residents who pay their salaries. We are making arrangements to move my mother or hire help to bring her home.
Anonymous119875450
5
|
February 23, 2016
The Willows at Hamburg is a very clean, very good facility. The food quality is great. The staff is attentive and friendly, and baby my mom.
evieneetie
5
|
May 14, 2015
We moved my mother-in-law into this nursing home almost 6 weeks ago. She is a Hospice patient and has progressively needed more care and attention. We could not be more pleased with this facility and its staff. My mother-in-law feels safe and well cared for. She is dressed appropriately, checked on regularly, kept clean and fed whatever she is able to eat. The staff are very kind and caring and the response time after the call button is pushed is very fast. The facility is clean, well furnished, cheerful and there is no "nursing home" smell! Staff all seem to be very happy to be working at The Willows. We have not met a single person with "attitude." We can't say enough at this point about how pleased we all are and we dreaded the scenario of having to put my mother-in-law into a nursing home. It really turned out to be the best decision. No regrets.
Caring Daughter/
5
|
January 13, 2015
I could not be more pleased with the care my Mother received during her rehab periods.The staff is/was so kind to her. The activities were wonderful and kept her busy during this time and made her stay much more pleasant. The food was prepared for her and she received treats anytime she asked for them. I cannot be more pleased and would highly recommend.
Dontheson
1
|
January 13, 2015
This new facility looks so good and it is clean and pleasant. However, the management is totally incompetent. Many weekends we found them understaffed. I found my mother once, age 102 sitting in her wheel chair shivering from lack of adequate clothing, her glasses off, her shoes missing, and her hearing aid missing. No nurse or aid could be found for over ten minutes. The turn-over on nurses and aids is very high. This is a new company and they do not know what they are doing. So don't be fooled by the building or decorations. The care is only as good as the nurse or aid with your loved one. In less than a year there (she now has been moved) we saw at least fifteen different nurses. Chaos is the word I would use to describe the Willows. I hope they get their act in order for the sake of the community.
Vnlee
4
|
July 6, 2014
Beautiful facility, friendly and caring staff. Ready to help anyway they can. They have to work twice as hard because of a rocky start and bad reviews. So far I am thrilled. They have caught health issues that Dad's doctors have overlooked. Even the cause of his pnuemonia!
lovemymumsie
5
|
July 5, 2014
My mother is living there currently on Medicare days. Her improvement in mobility and spirit have greatly improved. The staff is very caring and kind. They have wonderful activities throughout the day and the food there is very good. My mother is treated like the queen she deserves to be. I cannot yet speak about the difference between care for Medicaid patients at the Willows at Hamburg or the Legacy, but from the places I have visited and the stories I have heard, this place is the very best in town that isn't totally private pay.
sabrina12
1
|
November 23, 2013
You don't want to go here, we pulled loved one out for her safety, ombudsman called several times to go in and Office of Att. General called in twice for investigation, director and couple others fired. Our loved one contacted Impetago, due due not keeping her clean , ( I wonder how many others have it now as is very contagious) she got a chipped tooth due to her sliding down on floor, they didn't keep hold of her, oh the stories we could tell, we took her out for her safety. Think twice before you go here
Micky Mouse
1
|
November 22, 2013
This is the worst place ever. So many things happened. Non caring employees, on the Legacy side, I had to be there daily to make sure loved one taken care of, things stolen, clothing ruined, they lost many of her clothes, relative was not kept clean, in same clothes for 5 days, had to call ombudsman several times and state attorney generals office called in to investigate....twice! Other family members said "get her out of there" even one of her doctors said "she didn't belong there." Two days before we left, she complained of her back hurting. Her first night away from Legacy, that night, a caregiver we hired to help her in her new apt with baths called and had us come over. Her back full of blisters, some were starting to dry up, so they were there for several days. Took to doctor following Monday, she had Impentago, very contagious, "cause by not being kept clean." If they had been caring for her, looked at her back and noticed it if bathing her and notified us. I wonder how many there now have this condition and they are not telling families. They just don't care, Director was fired back in Sept, and so were others, no one can do their job. She had no cavities and had 3 when there, took to have them filled, dentist even sent faxes t them, twice to help her with dental health, they still didn't, they let her drop when by a bath, she had a front tooth chip off, they rarely helped her in dental health. I could go on and on, we took her out to keep her safe. I've heard others complain also. You'll be very sorry if you put any loved one there, very sorry. She is now living on her own, fixes her own breakfast, and doing great, just 3 weeks after leaving there. They put your loved one in front of TV in living area, not kept active much. It's been called 'Gods Waiting Room." My heart goes out to ones there and family cannot ck on them often as we could. I suggest you not go here. Oh the stores I could tell.....it horrible there at the Legacy. Even the nurses are known to snap at you, have an attitude, and another residents family member noticed it too when we were talking. Be careful, don't go there, you'll be moving your loved one out within months.
Buttonsdog
2
|
October 20, 2013
Used to be good facility. Staff has been cut back to a third of what it used to be. They no longer have a director and turn over is terrible because of all the cut backs and unsteady nature of this place.
Nancy66603550
5
|
August 22, 2013
I stayed at The Willows at Hamburg for rehabilitation. My room was furnished and there were activities like scrapbook making. It was a beautiful facility and the friendliness of the staff really stood out to me. The therapy was excellent and I enjoyed my time there.
colonel3
5
|
April 30, 2013
I was here for 20 days for cardiac rehab. Super friendly staff from the dining,housekeeping and nursing. they are all fantasic.
What you can do with Caring
Costs for The Willows at Hamburg in Lexington, Kentucky
Assisted Living
This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.
$3,720
Starting Price
Memory Care
Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.
$4,980
Starting Price
Services and Amenities of The Willows at Hamburg in Lexington, Kentucky
Dining
- Communal Dining
- Room Service
- Guest Meals
Health Services
- Skilled Nursing
On-Site Services
- Religious Services
Transportation & Shopping
- General Transportation Services
Fitness & Wellness Programs
- Salon Services
Housekeeping & Maintenance
- Laundry Services
- Linen Services
Outside Amenities
- Garden
Resident Information
- Offers Respite Care
Games Hobbies & Recreation
- Facilitated Field Trips/Outings
Languages
- English spoken
Therapies
- Occupational Therapy/Rehabilitation
- Physical Therapy/Rehabilitation
Additional Amenity Information
- Dining: Chef-Prepared Meals Served Restaurant-Style, Nutritional Services Provided by a Registered Dietitian
- Special Comment: At Trilogy Health Services, we are compassionately committed to providing excellence in customer service. We carefully select staff who reflect our culture and who we believe will care for our residents as if they are members of their own family.
- State Licenses: 101136
About The Willows at Hamburg in Lexington, Kentucky
With its vibrant culture, strong sense of community, and famous hospitality, Lexington is the perfect place for a health campus dedicated to enriching the lives of its residents. At The Willows, we are proud to offer our residents regular opportunities to explore the history, culture, and flavors of the surrounding community. For those who stay on our campus, our Life Enrichment Team ensures that there are a variety of fun and exciting ways to stay active and engaged, every day.
We know that selecting the right healthcare option to meet your individual needs is important. That's why, at The Willows at Hamburg, you'll find a complete continuum of care and services so you can select the level of care that most closely matches your needs and preferences. Care and support services are carefully coordinated from level to level, setting to setting, as care needs increase or decrease.
Our elegant residential facility offers the best in assisted living services, and our freestanding Legacy Neighborhood incorporates progressive and proven dementia care components in private suites. In this neighborhood, our caregivers are specially trained to work with, and to care for those with Alzheimer’s disease and other forms of dementia. In our state-of-the-art health center, we offer skilled nursing care, delivered by a staff of committed professionals with attention paid to every detail. Whether for a few days, a few weeks, or for as long as you need us…It’s comforting to know that there is a source in Lexington you can turn to for help and guidance.
Personal Choices for Convenience, Privacy and Comfort:
- Private and semi-private suites with full bathrooms and walk-in showers
- 24-hour emergency call response system
- Assistance with the activities of daily living (dressing, grooming, etc.)
- Housekeeping and laundry services
- Medication administration/reminders
- Reminders for meals and activities
- A variety of social and recreational programs
- Quality skilled nursing and therapy services available on campus
- Easy access to dining, living and entertainment areas
- Local restaurant cuisine featured monthly during Taste of the Town events
- Restaurant-style dining with chef-prepared meals and a variety of alternate food selections
- Mobility assistance as needed
- Much more!
Memory Care
At Trilogy, we provide the best memory care services, in communities committed to each individual.
We believe that a life well lived is one rich in experiences, surrounded by people who have your best interests at heart. We believe that each person’s story is unique, and that every story matters. We believe in the importance of what we do, and who we care for. Our memory care services are based on our beliefs.
Whether you’re on our Legacy Lane in one of our health centers, or in one of our expanded memory care neighborhoods, The Legacy, located on our campus grounds, you’ll find welcoming suites, individualized programs and the most advanced features, all designed to provide comfort, dignity, and joy to every person who walks through our doors. You’ll also find a team of professional, experienced caregivers, all of whom dedicate themselves to one purpose –serving the men and women who call our campus home.
Thank you for your interest at The Willows at Hamburg. Please give us a call to schedule a free tour.
To learn more about this provider’s license and review other available state reports, please visit:
Kentucky Cabinet for Health and Family Services Health Care Facility Directories
Map of The Willows at Hamburg
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