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Village on the Green
500 Village Place, Longwood, FL 32779
Featured Review
5
|
April 25, 2023
My mom spent rehab in Village on the Green, and I liked that facility. It was very modern. They had nice high ceilings and it was very open. It didn't feel claustrophobic. I liked the artwork on the walls. They had bingo, arts, and crafts. Some of the therapists there were good, too. The staff there was great. I was able to spend the night there with her, and I know that the staff came in every 2 hours to check her vitals. She was trying to get up out of bed, and they were able to prevent her from falling out of bed because they checked on her so much. Her room was very nice and very clean, with walk-in showers. It was new and very modern.
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Bedroom Type
Starting Price
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Care Types
Independent Living, Continuing Care Communities, Nursing Homes
Bedroom Type
one bedroom apartment, two bedroom apartment
Starting Price
$3,795/mo
Care Types
Independent Living, Assisted Living
Bedroom Type
one bedroom apartment, studio
Starting Price
$3,495/mo
Care Types
Assisted Living, Memory Care, Independent Living
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About Village on the Green in Longwood, Florida
To learn more about this provider’s license and review other available state reports, please visit:
Florida Agency of Health Care Administration
Medicare
Health
4.0
Overall
4.0
Quality
4.0
Staff
3.0
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Reviews of Village on the Green in Longwood, Florida
3.6
(27 reviews)
Facility
4.0
Staff
3.3
Food
3.9
Activities
3.0
Value
1.2
Rose
1
|
December 2, 2023
I would not recommend Assisted living or Skilled nursing to anyone considering VOG. Although VOG was highly recommended, the level of care seems to have dropped significantly. Five families pulled a family member out of the facility at the same time we did and all cited a tremendous drop in the quality of care. If you need assistance in the room, don't expect anyone to respond to pushing the call button. It was either not answered or it took over an hour for help. On two occasions we found our family member half clothed lying in feces. I had to change the bedding and had to hunt someone down for help. We never left our family member alone after that. One day the staff did not even enter my family members room or check on them until 3:00 PM. We had to basically force the physical therapist to conduct therapy because they said my family member "didn't want to get up." Isn't that the therapists job to assist the patient even if it means helping them get up? Communication is sub par and a challenge to get questions answered or care coordinated. It is difficult to find any staff (especially at night) and if you see them, they are often on their phone. Also, good luck speaking with a Doctor. When we finally got to speak with one (after multiple attempts including hunting down their personal cell) they said "legally we don't have to visit the patient for 30 days." Our family member suffered a major health event and the Doctor responds with that?? Most of my family members drugs needed to be adjusted and they were dosing my family member with an inaccurate weight (it was overstated by 20 pounds.) For example, they were administering laxatives twice per day and my was family member was suffering horrendous diarrhea. If we hadn't had a fit they would still be administering the laxative. Bottom line is in AL and skilled nursing, you cannot trust VOG to look out for your loved one, If you are not there to advocate for your family member they will be left unfed and uncleansed. It was an awful experience. On a positive note... the Independent living appeared to be an active and engaged environment. I believe we would have had a much more positive experience if our family member was part of the independent community at VOG.
Provider Response
Wendy
5
|
April 25, 2023
My mom spent rehab in Village on the Green, and I liked that facility. It was very modern. They had nice high ceilings and it was very open. It didn't feel claustrophobic. I liked the artwork on the walls. They had bingo, arts, and crafts. Some of the therapists there were good, too. The staff there was great. I was able to spend the night there with her, and I know that the staff came in every 2 hours to check her vitals. She was trying to get up out of bed, and they were able to prevent her from falling out of bed because they checked on her so much. Her room was very nice and very clean, with walk-in showers. It was new and very modern.
Provider Response
Bradley
5
|
February 2, 2023
Village on the Green was outstanding. The staff was very, very friendly. I actually have picked it as a place that I'd like to retire to myself. The rooms were just beautiful. The pool looked very, very tempting and very inviting. The facility was an A-plus. Everything looked up to date. The architecture looked cutting edge and the grounds were very clean.
Provider Response
Marie
5
|
June 28, 2022
I was down at Village on the Green last month to tour it. I like the location. It's near where I have family already down there. They have continuing care there, so you don't have to change locations. It's not just independent living, it's the whole spectrum that's available there. When you go onto assisted living or the nursing home side, the price goes up, but it goes up by a known amount and it doesn't go up astronomically. The staff I spoke with were very knowledgeable and very friendly. I'm still talking to them, and they're telling me additional information, etc. I haven't tried their food, but it sounds good. The menus change every day. They seem to have pretty much everything you want. They got a large pool and a lot of green space. It's built on an old golf course. They didn't keep the whole golf course, but they kept like five holes and that means there's lots of green space around it. There's a lot of room. It's a very attractive location.
ronnie57
3
|
October 14, 2021
The menu selections and food are Fantastic. The OT and PT staff are wonderful. Room in health center is brand new. However, having a difficult time with the aides who dispense Meds. Pay attention to your own medicine !! And do not accept rude and disrespectful behavior from staff.
Provider Response
LenaMae
1
|
October 12, 2021
If you have a family member at this facility, you need to plan to be there daily to make sure they are taken care of properly. The care staff does not respond in a timely fashion to the patient. Medications are not given at the correct time, if at all. Basic human needs of eating and going to the restroom are not handled timely. The patient is abruptly woken up in the middle of the night and not given any explanation for a procedure, medication or the reason they are in the room. We were told this place was the Ritz Carlton of nursing homes. Not so.
Provider Response
ReviewerFC073021A
5
|
August 15, 2021
We liked Village on the Green very much. We liked the apartment choices that they had and the layout. The facilities were very nice. It was very high on our list, except we decided that we were gonna move north instead of staying in Florida. The dining room was excellent. We had an excellent lunch there. The staff was perfect, very nice, and accommodating. It looked like they'd be very easy to work with.
Kathleen A
1
|
July 13, 2021
We had a very unfavorable experience with my father’s post-hospital stay. The facility was stale and old. Rooms were small. There was poor communication among care team members and family. The on-site staff didn’t consult with assigned physicians as much as they should have, therapies contradicted hospital physician recommendations, and nurses didn’t notify family when there was a significant decline in health status. My advice to future resident families is to trust your instincts first. You are your loved one’s best advocate.
Provider Response
Barbarb W.
1
|
April 7, 2021
I have called every other week since our dad passed away in November. regarding the sale of his apartment. Javier says I need to talk to sales, the sales department says I need to talk to Javier. I even left a message for Rachel, the executive director, but no return call. This is the worst customer service. Our father contracted Covid while in YOUR HEALTH CARE CENTER. The least you can do is have the courtesy to communicate with us. I think they are selling the new units and leaving the old customers out to dry. BUYER BEWARE!!!
Allen
2
|
December 20, 2020
My parents were long time residents since 1993 at Village on the Green. After both had passed over a year and a half ago the apartment they purchased and lived in has not been sold. The proceeds due the family have not been paid. This is not good policy for families of deceased Village on the Green residents. We would caution anyone considering Village on the Green to look elsewhere.
Provider Response
ShameonVOTG
1
|
November 11, 2020
Buyers Beware! I confirm the negative review below. We had similar bad experiences with VOTG. My grandparents were residents since 1993. We had many incidents in that period that question the integrity of VOTG and LifeSpace Communities. For example, In 2017 we requested my grandmother be immediately moved to the Health Center for full time care. Their response was to put her on a “waiting list”. Three months later while still waiting, she had a bad fall, breaking her femur and fracturing two vertebrae in her back. An injury from which she never fully recovered. My grandmother passed over 2 years ago and VOTG or parent company LifeSpace has still not returned ANY equity interest that was purchased in 1993 and is part of their estate. They have repeatedly been unresponsive and unprofessional in their dealings with our trustee and the estate over the past 5 years. They promised in writing in 2018 to give their “best efforts” to remarket the condo/membership, but they appear to promote and prioritize sales without equity first to maximize their profits. They claim non-profit status, but that is not how they behave! If you do choose VOTG, you should make sure you have a good lawyer to fight for you.
Provider Response
Tickedoffson
2
|
November 2, 2020
Whatever you do DON'T agree to VOG's capital return program. My Father passed in July 2019 and they STILL have NOT returned nearly 200k he left to the estate. Yes, he signed a contract but it included a huge loophole to their advantage. They have no incentive to return his money and apparently no heart when it comes to family members. BEWARE!
Provider Response
Lee
5
|
May 31, 2019
Village on the Green was very good, and on par with the other place I visited. They have full security, and its a gated community. They have lots of activities and lots of people going around doing stuff. The grounds are kept very well, the facility was 30 years old, but they kept it in good shape, and its very good. They have independent living, memory care and end of life, and thats what youre paying for. The rooms were more than adequate, well-appointed, with full-kitchen, and laundry service. You would have to put in roughly $250,000 and that was depleted over five years, at the end of five years, although that money is depleted, it is used for to go forward with the memory care, and so you dont get something for nothing.
Les
5
|
December 30, 2018
Village on the Green is a very nice campus and very spread out with large apartments. They seem to have very caring staff. They described the amenities. The meals were very good. Their wait staff was excellent.
Provider Response
Cori
5
|
August 22, 2017
Village on the Green was very fancy and high-end. Out of all the independent living places I saw in Orlando, it was the nicest with regards to accommodations, the core, and size of the rooms. The dining area was nice and currently being remodeled. The place was very clean, well-kept, and manicured. The staff was very nice and helpful, they took us around on a golf cart. Everything was just top-notch.
Margit
4
|
July 17, 2017
Village on the Green was top-notch with granite countertops. Everything was perfect, but it was too expensive. You need to have $500,000 to buy in. They have tai-chi, a library, and little trips to the beach and places like that. The dining room looked very nice. They had a buffet that looked very enticing. They were a high-class place.
Just speak
1
|
June 22, 2017
I would not recommend the Rehab facility. They discharged my relative to another facility who in turn sent her directly to the hospital because she was doing so badly. The hospital found 5 major medical issues that they ignored. Yes, it is "pretty" and the food is suppose to be good, but it really is about the care of your friend or relative. I would give it a 0 if I could.
Provider Response
Wahini
3
|
November 15, 2016
A friend stayed in their rehab ctr for a few days. In visiting I found we were ignored and not helped to find her. Her room was claustrophobically small so we visited in the foyer altho very noisy. Each time we were there, some piercing alarm went off but no one seemed in a hurry to find the source nor shut it off; we had to hold our hands over our ears. A card I sent to her reached the facility right after she was discharged so they returned it to sender rather than take the time to forward it to her home; I find that extremely uncaring. I wouldn't recommend this place to someone I care about.
Anonymous466664
5
|
June 14, 2016
I loved Village on the Green. It's very beautiful, gated, and very nicely done. They have everything. It's a life care community, so whatever you need, it's going to be right there.
Tony25
4
|
July 31, 2015
It's a very exclusive place -- high dollar. They want you to buy a condo for your family to live there plus you pay a monthly charge. They have a security guard when you go in the gate. It's very secure. They only let you in if you're visiting somebody or if you have permission to be there. It's like a country club -- more like a golf community. It's a senior living place, but they do have cottages, houses, and a rehab facility. It's beautiful, and the people rave about it. It's like a five-star facility. The seniors can feel secure there because no one's going to come in that place or drive into that place unless they're allowed. If you've got the money, Village on the Green is the place to go.
DE
4
|
June 1, 2015
I had a tour of Village on the Green, and I went to see a couple apartments. It was a nice community. The sales person was very friendly, and the staff was very professional. They had large apartments, and there were two-bedroom apartments, which we were looking for. They also had activities in the pool.
Caring106336350
5
|
May 6, 2015
Village on the green is a beautiful place. We did not have an appointment, but they showed us around, walked us through the cafeteria, showed us the menu, and walked us through the environment. We did see some of the residents, and it looked like an excellent place.
Charles101870550
5
|
January 26, 2015
The people are outstanding and helpful at the Village on the Green. The dining room was one of the finest places I have ever eaten in. I had visited this facility three times to try different meals at different times to make sure they did not just fix me something good the first time. We had been invited to a bridge activity, and we played bridge there. We also went there during a special social hour where people just get together. They had recreational facilities and exercise rooms.
Jo20
5
|
January 22, 2015
I played bridge over at Village on the Green. I would like to live there, but I can't afford it because you have to pay a big payment to get in. They have good food. The rooms are very nice, and everything is great. The staff is all very nice. They have a pool and an exercise class. I know it's a super nice place. I've visited some places where you can smell the food all over the place, and I hate that. These are individual apartments, and no one lives in the building where they serve the food. They have a little cart that they pick you up with if you can't walk.
Deb21
5
|
September 26, 2014
I had the chance to visit Village on the Green, and it's a nice place, but expensive. The staff were great. They gave me everything I needed to know and they were helpful. They have a pool and workout equipment. They have buses that go out to churches and shopping centers. They will take you everywhere every day. It's really a good place for people who need that.
Joyce39
5
|
May 29, 2014
Village on the Green was very good. We loved it. They had lots of entertainment and wonderful food. Their apartments were really nice. They had about 200 apartments. In fact, they had one that was available that had just been renovated. Food was very good. We have eaten there several times. The dining room was just a really nice dining room. It was a very formal-looking dining room. What we like about it is that we could either have the meals delivered to our apartment or we could go to the dining hall.
david stephens
5
|
May 29, 2014
my wife was at the facility. I liked it and would like to see more reviews to show to others
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