Grand Living at Citrus Hills

Sandra

Grand Living at Citrus Hills is excellent, but there's no place outside to go out and sit with trees and grass and things like that. They don't pay for their help very well. They're always taking the night off and are just not coming in. It's not that they aren't lovely when they're here, but it makes it very hard when there are 300 apartments here. You get three meals a day, but at this point at least, I'm still capable of making our own food. So I pay for their food and I pay for my own on top of it. You have to go down to the cafeteria, but if you want your meals up in your apartment, they charge you $12.50. That's per meal and that adds up mighty quickly. They have all kinds of activities. They have physical therapy, mahjong, and movies. The staff is fine. It's a lovely place. It is and I have an apartment with two bedrooms, two baths, and an area to live in. The layout is difficult, but the apartment itself gets enough room for us. My husband and I brought the things that were important to us from our home. So that is about as good as you're going to get anywhere. It's well taken care of. It's clean. We have housekeeping once a week. My biggest concern is just that I'm bored. Although there's a swimming pool, I'm not up to doing it and I wish there was something else I could do that I enjoy. They usually do drawings, which I'd be interested in, but whoever was teaching the class has flipped. There are watercolors, but I don't enjoy them. I tried mahjong games for the fun of it, but to me, it just doesn't give me any sense of being at home. The good part is you can have a dog, but if you do, they charge you just to watch/walk your dog. That's $300 per month for one time a day.

Craig

My parents are in Grand Living at Citrus Hills. The staff is very attentive. All of their departments are very complete. They have doctors, professional nurses, and attendants. The building and grounds are spectacular. It has a swimming pool, putting green, three restaurant types, a 250-seat theater, Symphony Orchestra that practices there Friday evenings occasionally, many different venues, libraries, game rooms, and a large gymnasium. They have a full-time chef for three meals a day. The rooms that we acquired were large, spacious, and included a full kitchen. It's an assisted living facility. They're escorted to meals by a wheelchair. I've had three encounters there with food and it was all very nice. They have numerous activities.

Veronica

Grand Living in Hernando was beautiful, but you're stuck there. Your whole life is in the building. I liked that they had three different restaurants you can choose from and at different times. The building itself was beautiful. The apartment was very nice, but you're in the middle of nowhere. The staff was wonderful. The food was very good.

Gail

I was at Grand Living at Citrus Hills. It's quite a large chain. They have them scattered all around (at least in Florida), and I liked it very much. My biggest problem was the fact that they had the assisted and independent all living in the same floors. They were just mixed up all the time. It was not quite as comfortable. It's better to be separate. They probably had at least as many assisted as they did independent, but they were all together. They ate together, and they did all the activities together. Everything was together. The room was very similar to the one I have now, except that it did not have a furnished kitchen. It just had a refrigerator and a microwave convection oven. It was so confusing, so I didn't use it at all. Otherwise, the room was about the same size and about the same floor plan. The activities were good. The physical fitness was very good. We had a very good director. Most of the time I was there, it was Covid. We were restricted much of the time. We would have to stay in our rooms anywhere from one to two weeks if we're exposed to anything. They had to take our temperatures before every meal. They had to do it, but it was a very uptight situation because we couldn't mingle at all. We had to stay separate. We had to eat in our rooms for about six months. They brought our food to us in our apartment in Styrofoam. I got there, and then two months later was when Covid started. They had three different dining areas, and they were good. I cannot really compliment the food, but I think a lot of it had to do with the fact that everything had to be turned upside down to make room to do the to-go meals. They didn't have a kitchen big enough to prepare them. They had to do it in the dining room and use make makeshift dining room tables for the working area. Everybody (including the residents) was uptight because of COVID. You couldn't mingle. You couldn't go outside. You couldn't go anywhere. You couldn't have any guests whatsoever. None of us saw any of our children or our family. It was the same everywhere, I think. I had a daughter that lived 10 minutes from me, and I never did see her the whole time inside. I could just look out the window and see her. I couldn't go to her house; she couldn't come to mine. It was a good experience under the circumstances. I did some activities, but they had to cancel most of them because we couldn't mingle. They had to keep everybody separate 6 feet and all that kind of thing. They didn't have any of rooms open where they had crafts or that kind of thing: no games or bingo. We couldn't have any of that kind of thing. They just had to cancel everything like that. They had church services they would cancel. Music had stopped because they couldn't do it outside because it was too cold in the winter. In the summertime, you couldn't put many people in the room more than just a couple for fear of being contagious. They did the best they could under the circumstances. The staff was pretty good.

Denise

Grand Living at Citrus Hills is a very good facility, and they are very good to work with. However, my father has severe dementia, and he is beyond their care. He needs a couple of people to help him and more nursing care than they can handle. My father has been there for two-and-a-half years now. Because I am three-and-a-half hours away, I asked the staff to please let me know every time something happens -- like if he falls or if he gets new medications -- and they always have, so they have been very helpful and accommodating. My father has a big studio apartment where you could put a bed, a recliner chair, a TV stand, a bathroom, and a closet. I have eaten there a few times, and the food is pretty good. In the memory care, they have two dining areas, a little café, and a full dining room where you have to sign up and get a little bit more dressed up for. They also have activities going on all day, from memory games to cards to sing-a-longs and to movies. They always keep him active. The memory care is very clean, the nurses are very attentive, and they are always on top of everything. They are very careful, especially with COVID, but it's understandable that they do what they have to do to keep their patients safe.

Leslie

Grand Living at Citrus Hills was a beautiful place. It's almost five-stars. It's very, very nice. I was toured by a salesperson, and it was a great tour. We got to see an apartment and all the facilities. It was a one-bedroom apartment and pretty much brand new. It had a beautiful kitchen, beautiful bathrooms, a laundry area, and it was very spacious. They also had a theater, a bar, or social area where you can have drinks and have a community kind of hang out. There were two or three restaurants, an exercise room, a pool, and pretty much everything you'd want in an assisted living environment. I think it's really one of the nicest ones around, but it's a large community, and it would not work out for my dad, he would get lost. There were a lot of long hallways where you couldn't quite know where you were.