The Center At Northridge

Matthew

My dad is at The Center At Northridge, and everyone's been real nice at helping him. He really likes it there. I think he would have liked to stay there if he could, but obviously he can't because he's just there for rehab. I met a lot of the staff, the physical therapists, the nutritionist, and the speech therapist. They were all very, very helpful, very informative, attended to his needs, and answered all my questions. If he needed something, I could simply speak to them , they would pass it on, and it always got done and got followed up with. It's a very nice facility. They were very good with the laundry, and his room was always clean. He is also always clean. They even had an on-site barber/beautician to clean them all up and give them a haircut. There's a lot of good people there, and the whole experience is very pleasant and very professional. The food is also great. I think my dad was always having fun filling out the menus. He really enjoyed the food they offered and the variety. For the facility itself, it's very nice and it's very well maintained, so I think it's a good value. You get what you pay for. The few people that I met that were also doing rehab, seemed quite pleased with it as well.

BeneficialReview

My brother and I were careful to review centers before sending our mother to a facility. We took that part of the process seriously. We reviewed the Medicare site with their thorough reviews as well as searched the internet, called facilities, talked with therapists ...we thought we made a good decision but time proved us wrong. Where to begin???? 1. Call buttons ARE NOT responded to timely. Many times my mother was waiting 30+ minutes. No lie...we were on the phone with her one time and nobody was responding to the button. She saw someone walk by in the hallway and I told her to start yelling "help!!". She did and only then did someone come into her room. This particular issue I've illustrated she waited 35 minutes for a response to a call button. We reported this to the Director who said he would look into it. We also reported this issue to the Case Manager. Our opinion, they simply are not staffed to respond timely to call buttons because this issue continued on her floor throughout her stay. My mother also said she could hear other patients calling out for help from time to time. When a patient next to my mother's room was checking out of the facility he ripped whoever he was talking to apart about the call button issue - told that person he would never step foot in this facility again...ever. Yes, he was quite vocal and loud so my mother heard the conversation. 2. Some, not all, of the floor teams were impatient and rude to my mother. My mother had a serious issue with her back and they would ignore the notes in her file and move her bed without letting her know - which caused her significant pain. This happened multiple times and again we complained to the Director. FINALLY they put a note on her door so staff would not ignore the notes in her file. 3. For 2 weeks my mother was in severe pain in her abdomen. After a few days of talking to her and having her describe what she was feeling I called the Charge Nurse and asked if anyone had ordered an X-ray because it sounded like my mother's digestive system might have a blockage. They had not and only when I told them to get one ordered did they move to that step. My mother was in pain and nothing had been done to check things out. They had been throwing meds at her but not listening to what she was describing. Furthermore, and to our extreme shock, my mother had been there 15 days and NOT ONCE had the M.D. examined her during this time of severe pain. Needless to say we chewed them out and demanded an M.D. examine my mother - they had one that was there every day at the facility but that person never once went from the 1st floor to the 3rd floor to examine my mother. You would think when my mom had abdomen pain on a scale of 8 - 10, was not eating and not having bowel movements that a doctor would be involved. NOPE...didn't happen until I chewed them out and told them it was GROSS NEGLIGANCE on their behalf and that if anything happened to my mother they would be held accountable to the full extent. I chewed the Doctor out and asked the doctor shy she had not examined my mother. Her response "it was a busy time and some days were a little crazy". I told her she was paid to take care of patients - that was her job and if she couldn't do her job she had no business being a doctor. I also put it bluntly to the person who oversaw the doctor that him they needed to change processes because next time they might land themselves knee deep in a lawsuit. 4. And the final thing - my mother was discharged without me being told she would need a hospital bed because she still could not lay flat without extreme discomfort. How the hell does staff forget to relay that?!? Had I known that I would have had a bed lined up and already delivered to my house. Anyway, I got her home that evening and she said - "I can't lay flat, didn't they tell you?". Talk about GROSS OVERSIGHT on their part. So we had to prop her up with some pillows which was not comfortable for her at all and then I spent the next few days going through the process of getting a hospital bed through Medicare. In short, my mother will never go back to this facility...never, ever, never. Nor will we ever recommend this facility to anyone we know. If you want to consider this facility then you need to question them intently on all aspects of care. If your loved one will need specific types of care dive into with this team. Make sure staff can AND WILL meet your expectations. Be blunt about your expectations and tell them to answer your questions honestly. Don't be afraid to advocate for your loved one - remember you are paying them a lot for care so expect the best. And listen to what your loved one tells you - pay attention to their comments - empower them to be honest with you about what they are experiencing as a patient. Remember, your are their advocate and their voice.

Cee Jay

My surgeon made arrangements for me to stay after having back surgery where L4 & L5 were fused. I was to stay 2 weeks and be able to walk one mile when I left. After 5 days, during which I did a few PT exercises, I was thrown out. The "justification" was that I had scored 90% on the PT exercises vs 77% maximum Medicare allegedly allowed for one to be eligible to stay in such a facility. How can anyone perform at a 90% level barely 5 days from a serious surgery? Plus the fact that I was only minimally allowed to walk and with a walker - no where near one mile. I am a senior citizen, living alone and my siblings (also senior citizens at risks during the Covid 19 pandemic and also having different physical issues) could not travel from Texas to take care of me until I was strong enough to manage on my own. The determination was made by a doctor who knew nothing about my situation and didn't even do me the courtesy of speaking to me before making the determination. Needless to say, the so-called appeals process was a farce. No matter what type of amenities the facility has, if you're being arbitrarily thrown out because of some parameter your doctor doesn't even know about, staying there could be dangerous to your health.

bchristinej

I would not recommend this place to anyone. My grandpa came here after hip/femur surgery. We chose this place as it was new and had decent reviews. Where do I start... He sat for the first week and half he was there. He was so drugged up from pain meds he could barely function so we asked that he be taken off those. CNA staff some of them were not friendly at all they told my grandpa they had other things to do then help get him dressed, so we had to call up there to have it taken care of. One CNA was very nasty and argued with him at one point. He didn't get showered on some days he was suppose to. Not sanitary at all especially when he peed in his diaper every night. PT & OT seemed good when he actually started getting the therapy. Felt like we needed to call quite frequently to make sure he was getting taken care of. He may have been difficult at times but, 84 years old who just broke his hip and femur do you blame him for what he is going through. A huge life change for him. I felt like they didn't care about him and wanted him out of there. We did reach out to his case manager many times about our concerns. To add when he came home he had a nurse visit who checked his foot that needs to be cared for and she stated the wound care at the rehab did not take care of it correctly. As you can see we are just very disappointed in the care that he received and glad he is home.

snoozn

The staff is very good with mom and she seems to like them and is comfortable there

HSterner

The staff was very polite and helpful, and the facility is very clean

The oldest

This is a very nice place for my mother’s rehab. Ocassionally all nurses are busy when my mother needs help, but generally it is an excellent care facility.

Adleathia

Firstly, nursing employees need to be polite and efficient. My husband needed assistance getting to the restroom. However, it took over 30 minutes for a staff member to respond to our call for help, which was too late for my husband to use the restroom. Secondly, the 2 staff members did not thoroughly clean my husband bottom, which I had to clean thoroughly. Thirdly, the 2 staff members did not place a pad under my husband's bottom before cleaning his bottom. Thereafter, I notice that waste from my husband's underwear was on his bed sheets, which I had to clean and wipe up. Lastly, Melissa and Kara has been very polite and helpful. However, the director of nursing is very rude and she should know that I would not be as pleasant with her if she ever insinuate that I am liar again.

gammy3

Very unfriendly receptionist. Grouchy.

A loving son.

I was impressed with what I saw. It's a beautiful new building with really good people. I know it's not an ideal place to have a loved one, but if you need to be somewhere this is a great place.

MikeandKeith

On this particular day the woman sitting at the reception counter should not have been doing that job. She was HEAVILY involved in doing some kind of sorting through of papers. She was very curt in her responses, would not take two seconds to offer even a smile and after spending an hour visiting a dear friend who may not make it out of your facility alive I was greeted with the same rude curt behavior when mentioning the electronic sign in/out. This person may be very good at her job normally but was well less than courteous or helpful this day. The ventilation/filtration of the HVAC systems or housekeeping need to be dialed up s few notches as I walked through the place I ran into some walls of stink that were much less that “impressing”! Beautiful facility and because of the nature of the business a considerably greater degree of focus on a friendly greeter and less assaultive odiferous environment would go a long way! All other staff I encountered were EXTREMELY friendly, helpful and compassionate.

GT40

My Mom broke her femur 5 weeks ago . She was sent to this place for rehab. Once we arrived here the place is clean, it’s very nice as as a facility. This is it where it stops. We were told that Mom would recive 2 sessions a day in PT which did not happen once in the entire time she spent there. She was supposed to learn how to use a walker. After 3 weeks they figured out she needed a junior walker, she had been using the wrong walker the entire time. The after the 3 weeks they figured out the arms on the wheelchair were on backwards, this caused getting out of the chair and up onto the walker very difficult which they blamed on my Mom. Then on Nov 16th at approximately 5pm they notified us she had be out by 11am the next day. My Wife and I arrived around 9:30 on the 17th and were informed that her insurance said she could stay. We took mom home and this afternoon we had her on the walker and walking to the kitchen. In my opinion this place is understaffed., no accountability, no mgmt and all they want is the Medicare money. One more comment when we arrived this morning one of the wheelchairs arm was on backwards again and they call themselves professionals.

kcs

My wife has been taken care of very well by knowledgeable friendly and helpful staff

Bobie C.

I have been a patient here twice. If I ever had to do therapy again. I would come to The Center at Northridge. I highly recommend The Center at Northridge. The staff here is amazing. I love the activities they have. PT and OT are so good. They make you feel better about your self. The Center at Northridge Thank you for the excellent care I received.

Loving Daughter

My father stayed at the Center at Northridge after double knee replacements. It was absolutely exactly what he needed before going home. Everyone was kind and attentive. Therapy was awesome and the food was good. I would recommend this place to anyone needing a short stay before going home.