Pacifica Senior Living Country Crest

Stephanie

My dad is at Pacifica Senior Living Country Crest. I like that it's like a community. All the residents know each other and talk to each other. The staff seems very caring. It's a very nice facility. They have individual apartments. My dad has one bedroom, one bath, a complete kitchen, and a dishwasher. He doesn't like the food. Some of the residents have said it's not the greatest, but they eat it anyway. They have church services for them on Sundays. They have bingo. They take them on excursions and luncheons off-site. They also take them to doctor appointments if they need to. Everything is included in the cost, like meals, housekeeping, and laundry service, except for a phone if you want to. You have to pay for your cell phone.

Robert

My mother was at Pacifica Senior Living Country Crest. The facility has two floors of nice apartments and suites, and then the third floor is their locked-out facility, memory care. The memory care wing gets more bland food because you have some people that are almost comatose, so it's different, but the food is good. The assisted living is great. It's really good. But, again, they do have choices. It's more of a cafeteria setting. It's just bigger. There are more people. They do a lot of activities, and it depends on what they are. If they don't need to be memory care, they take them all over. They have their own bus. Pacifica does lots of activities.

Provider Response

Melvin

The lady that I met at Pacifica Senior Living Country Crest was very pleasant to talk to. She shared some of her own experiences with this process because she's had family members that she's had to find places for. She walked me through the facility. The facility was very nice. When you drive up to the place, it's clean. It looked like it's just been freshly painted. It's a multistory facility. The memory care facility is on the second story, but it's fully secured. They have something on the resident to monitor any kind of fall, like when they try to get out of bed. They have quite a few activities scheduled. They showed me the menu for this month because they plan it well in advance, and they have some chefs there. They have an RN on duty. Their staff is very well trained and most of their staff has been there over five years. That means that the facility is a good place to be as far as work goes. When people are there that long, you can almost rest assured that the residents are getting what they need. I observed the staff handling some of the people there, and they were very patient. They don't hustle anybody off somewhere. If the person has trouble expressing what they're needing, they'll sit with them and try and figure out what it is they want or need and go from there. I was pretty impressed with the staff. They have an outdoor area that the residents can go out to and it's supervised, so nobody goes outside on the patio area on the second floor. It has a metal railing around it. It has plastic that's mounted above that, so it's higher than a person and it's secured. It's fairly sturdy and it's pretty thick. With memory care people, unless they're having one of those episodes where they get violent, nothing's going to happen. They have art classes for them and they try to engage all residents in all the activities, so they don't just leave them in their rooms or if they don't want to participate, they'll come back to them and try and engage them to come on out and join the crowd. I was impressed that way. The fee that they charge is better than I expected. If I had to make a decision right this minute now because of availability or anything like that, I would probably go with them. They have shared rooms and private rooms and I was surprised how reasonable the shared room was. They have some rooms that share a bathroom. There's a room and then there's a bathroom in the middle and then the other room, and you can enter the bathroom from both sides. The lady that took me on the tour was fantastic. She explained everything that goes on as we were walking along and viewing. Occasionally, she'd stop and show me some things that the residents have done as far as things that are posted on a wallboard. They have some sort of a box outside of their room that's mounted on the wall. It's a wooden box that has a clear plastic front and the residents can create some sort of artistic thing and they can have it placed in there. It sort of helps identify the room for them. They provide three meals a day plus morning and afternoon snacks. If they want something, all they have to do is ask for it, any time of day or night. The memory care is on the second floor and when you come off the elevator, the staffing area is just off from the elevator, so the exit point is monitored at all times plus it's locked. The staff has a pretty good view of the facility because it's kind of like a long hallway. They also have cameras that monitor everything. There's always somebody that looks on the screen. It was clean. Outside, there wasn't any trash laying around or anything like that. The parking was not too bad.

Provider Response

James

Everything at Pacifica Senior Living Country Crest looked very nice. It looked like they had a nice activity program, a lot of scheduled day trips, and also the ability to take them into town for shopping or doctor's appointments. The apartment units were big. Most of them did have washers and dryers and kitchens. The staff who toured us around was excellent.

Provider Response

Rose

I visited Pacifica Senior Living Country Crest. They had a chef on site, which I really liked. They had breakfast at 8:00 a.m., lunch at 12:00 p.m., and dinner maybe at 5:00 p.m. But if somebody slept in late and still wanted breakfast, that would not be a problem. They could have a late breakfast that would be cooked for them. They order off of the menu, and they have other choices if they want. I was really impressed by that, and their facility is topnotch everything. They even had little balconies off of each room. For somebody that's an outdoor person like my sister, it's really important to have seating outside in your own little private area. So, if you have a visitor, you can get out of the room if you want, as well as freedom to walk around and everything. That's really important for people. The room had a full kitchen. The air conditioning and heating are controlled at the room there. They have studios and one-bedrooms. Everything was great. They had the little outdoor section. They had a full beauty salon there, I think it was three days a week, and then by appointment when it was going to be on the weekends. They had laundry there that they do once a week. Housekeeping is once a week. Then, if they needed more housekeeping, that would be an extra charge or more points, the more the price is per month. If you were able to do your own laundry, there was a laundry facility there. It's very nice with folding tables and everything, and there was no charge for doing that. They even provide the soap and everything, which was wonderful. One room I was shown was right next to the laundry facility, but once you walked in the apartment, it was completely soundproof, so that's nice that it wouldn't be a noisy apartment. I have not tried the food, and that's important for somebody living there to like what they're serving, and just serve good, healthy meals. The staff member who took me around was very friendly and very accommodating. She said if I had any questions, not to hesitate to call or come back in. They were above and beyond really, and very friendly. The price is just really high, but then everything is these days.

Provider Response

Tammy

We found Pacifica Senior Living Country Crest for my in-laws. They were one of the cleanest places that we toured and truthfully when we walked in, the people that were there looked very kept and they were laughing and looking like they enjoyed it there. The apartments that they have there have full kitchens. The two biggest things for us were the full kitchen, which my mother-in-law wanted and the community of the residents. They have lots of activities. They were playing bingo, they had a table where they were playing cards, they had a group of women that were working on puzzles, and we saw where they have painting classes. They have a family dining room, and they allow families to stay with the resident there in their apartment. It was very clean and I like the fact that they took their time with us. We came with a lot of questions and I never felt rushed and I felt very comfortable there.