Merrill Gardens at Burien

SES

My mother lived at Burien Merrill Gardens for about 9 months before she passed away in January. While the common areas and rooms are very nice and new, I found many things to be average or disappointing. The meals were average. The activities were average. The staff – other than a couple people – were disappointing (unfriendly, over-worked, aloof at times). Most disappointing, however, was the handling of my mother’s death. We did not receive any card, note, or call to express sympathy (such a simple gesture which would have meant much). We were not told they had my mother’s wedding ring for 1 week (meanwhile our funeral director was frantically trying to track it down!). And, most upsetting was that on the last day we were moving her things out of her unit (which had been paid until the end of the month), we arrived to find the new residents name on her door AND the new residents welcome package (with coupons, food, and other goodies) sitting on top of my mother’s bed! This was insensitivity at its worst! I wrote to the Burien MG and the MG Corporate Office in an attempt to find out why the handling was so horrible (and to suggest a kinder way of dealing with this situation – given they had had at least 4 deaths in a week and will surely have more to come!), but I never received a return call or letter. This tells me that it is just about the dollars – not the residents or the families. I would recommend looking into other retirement communities before Merrill Gardens.

E.H.

I chose Merrill Gardens because it's new and seemed like a nice place to live. I don't like the food, it's terrible and everybody's always complaining about it. Whenever we ask the staff about something, they say that they'll see what they can do but nothing ever gets done. When you expect packages they don't write the packages down, so when it gets shipped in they can call your apartment and let you know. The facilities are great, but the management is not very good. Once a month they hold a residents' meeting and the same issues come up, but they just say to give them a chance since they're new.

BC

Merrill Gardens at Burien is brand new. Their dining hours were from 7:00 to 7:00. It's restaurant-style where you have your menu, and you pick and choose what you want any time of the day. They also had a bar where you could see your food being cooked right there. They also had a drink bar. The facility was phenomenal. A lot of people were basically retired and active. It's located in a good area right downtown that had a lot of restaurants and a grocery store. Their studios were smaller than the other places.

Provider Response

W. Collins

My mother is moving into Merrill Gardens at Burien in April. The people who I have dealt with have been extremely helpful, considerate, and made me feel good when my mother had a panic attack about moving. The rooms are very clean and big, and have lots of light and wonderful bathrooms. My mother was super pleased with the kitchen. She will be close to the elevator. She is still struggling with the idea of having someone come and feed her and is not secure in that at all. She is going to be able to keep her car.

Provider Response

Jennifer M.207767

The tour at Merrill Gardens was great. It was a brand-new, nice facility. I would have loved my grandmother to be there. Everybody was very helpful and knowledgeable. They had a salon, a workout room, a library, a theater, and a garden area with a fountain. They had a special memory care unit and activities every day, but it was too expensive.

Provider Response

Milo224110

Merrill Gardens was very good. My wife thinks it's a nice facility. Everything is furnished. They have a restaurant in the facility. They're very active and have an activity director. You bring your own things to the apartment, which has a kitchen, dining room, bathroom, and bedroom. The location is good in the center of town and has access to shops, grocery stores, and restaurants.

Provider Response