Covenant Living at the Shores

Sarah

My father is moving in at Covenant Living at the Shores tomorrow. They have been wonderful. We have several family members and friends who have lived there for a few years. My dad is joining them, so we're happy. It's beautiful. It's on the lake. He is moving into a lakeview apartment with full care options, which is everything from assisted living to hospice. So, we're hoping this is the last move for him. His apartment is beautiful. They completely remodeled it with new carpet, new appliances, and new paint. The food is very good. My father is very excited to just be cooked for, so he doesn't have to cook himself. He said the food is very good, and that's what he's looking forward to most. They have a separate lodge with the dining room for breakfast, lunch, and dinner. They have a beautiful workout room with a view of the lake. They have music programs. They have committees. You can join a committee and have a voice in the activities and the community. I think there's over 300 residents, and there's always something going on all the time. They have a program that if you run out of funds, they will let you stay there. They have a scholarship program that you can stay there till the end of your life. You do pay upfront, but then you get a percentage back. It's expensive, but it's absolutely worth it. He can stay there indefinitely.

Bernice Dye

I have lived in independent living at Covenant Shores since 1995. During that time my husband had to be in the Health Center for 2 1/2 years. He received excellent care. Now the Health Center is again in excellent shape having gone through some problems in the recent past. The activities director in the Reflections department now is helping each individual express interests. Music, art, social outreach, memory support are there. I can whole heartedly recommend Covenant Shores as a CCRC (Community Care Center) where the leaders truly care for each resident.

Provider Response

Simone Price

The memory care unit "Reflections" is a disheartening place. It's a system based on the belief that people with dementia should be locked away and left to watch the same station on t.v. day in a day out. Some of the staff are excellent, but the rest are either sarcastic or disinterested, and seemingly just there to collect a paycheck. Buyer beware.

Provider Response

threesons

Covenant Shores Health Center is NO place for Mom! Despite the prestigious zip code, the picturesque setting on Lake Washington, and the slick, touchy-feely marketing, the Health Center is just a nursing home -- a nursing home that charges twice the going rate for lackluster care and cramped rooms. They charge extra for every little service, they have no in-house handicap van service for getting disabled residents to outside medical appointments, and parking there can be a hassle. In 2016, dental hygiene there was so alarmingly substandard, that long-term impacted food cost our mother two teeth, a bridge, and the ability to chew food properly for life. Even though we got Mom out of there to a better care facility (for half the money), the dental neglect she suffered at Covenant Shores HC precipitated a miserable decline. And, despite the best efforts at her new place, she died five months later. We have filed a complaint to the Washington State Dept. of Health and are considering legal remedy.

Watch out!

Each year this facility increases their rates 2-3 times CPI. The repetitive response is their wages need to be raised to be competitive and have a stable staff. Each year the staff continues to turn over rapidly, often indicative of management not just wages. Their Director of Nursing staff in Assisted Living (AL) has changed 3 times in the last 2 years, and the current one is now leaving. The Director of Health Care Services is open with 2 interim people since the opening occurred. The state has issued a number of citations to Covenant Shores, they had to bring in a 'turn-around specialist' because of so many regulatory issues not being followed. The food in AL is mediocre at best. The glitz and glamour, waterfront facility can distract new residents of the real services that are delivered.

Caring109071650

My mother was in rehab care at Covenant Shores in Mercer Island. It was a very nice, very well-kept, and very friendly community. The rooms were not large, but were pleasant, and they had a garden where the patients can go to. The rooms were situated around a large living area, which had a big screen TV that patients can watch as well as the one in their rooms. They played cards in each other's rooms once in a while. It's got a nice view of Lake Washington, the staff was very friendly, and they have nice facilities. I didn't go in any of their assisted living apartments -- just the rehab care center -- but from the outside, it was very nice. You can take the patients in their wheelchair down to the dock where the lake is.