The Hidenwood Assisted Living and Retirement Community

Timothy

Well maintained facility - everything fresh and new - clean smelled great Apartment well designed All employees genuinely friendly Seems a good fit for my mother

Ann

I am living here at The Hidenwood Assisted Living and Retirement Community as an independent resident, but we have assisted living here and then we have a memory care unit all in the same building. I've been here about eight years now. It's a very nice place to live. They do their best to provide tasty meals in the nice dining room with tablecloths and silver knives and forks. They give you a choice of two and sometimes three meals, depending on what your doctor has ordered for your special diet, if there is any. We have a movie theater here. We just finished seeing West Side Story, which is wonderful. We have an activity room where we can go and take part in bingo. They do that at least once a day. There are a lot of activities here. This afternoon, Roberto, who is a wonderful musician, is going to come and give a concert for an hour from 3:00 to 4:00. The people here try to make it as convenient for you as they can, but also following the rules of what they have to do. They go out of their way to see that you get what you need and at the same time what you enjoy doing. It's a very safe place where at night, the door outside is closed from 8:00 at night until 8:00 the next morning, so you feel perfectly at ease. I leave my door unlocked. I don't feel the need to lock my door, although they gave me a key to lock my room when I moved here, as well as a key to the mailbox. We have a lot of residents who are wheelchair bound and they are able to make their way to the dining room table or they have staff here that will push their wheelchair to the dining room or the movie theater or wherever they are wanting to go. They have a cleaning service that is part of the community. The rug outside of my door is cleaned at nighttime. It's very pleasant being here. It is a nice place where we can take care of each other.

Lynn Sw.

Mrs. Z was very knowledgeable. She was very professional and also a warm and kind-hearted person. All of our questions and concerns were answered.

JeBarker

Mrs. Perryman did a fantastic job touring and explaining everything to us. The receptionist was fantastic as well and we felt welcome from the second we arrived! This was a wonderful experience!

MDodd

It’s bright. We appreciated the lunch – the food was good and the staff was very nice. Zsavonne was very friendly and listened and answered all of our questions.

R. O.

Zsavonne - So sweet, educational, honest. Told me what to look for when choosing. Pleasant demeanor and also compassionate -- she saw resident needing help & jumped up to address -- all while sharing treatment for my mom. Gave me homework. Last impression at end - five star

Moyler

Zsavonne is very professional and welcoming. She provided a wealth of information and a great tour.

Laura Y.

All questions answered; pricing and care plans clearly specified; clean & spacious facilities; residents appear comfortable; staff visible everywhere.

Grayson L

Wonderful guide & tour. Very professional and impressive.

RandyH

The tour & Zsavonne was very informative and we enjoyed seeing the facility & staff. Being new to the Assisted Care Living process & environment we developed a higher comfort level since our 1st consideration & preconceived notions.

BarbaraWent

Zsavonne was very helpful, explaining all activities, different levels of care, pricing. Great tour. Very impressed with The Hidenwood.

BonnieKatz

All questions answered - knowledgeable - Lovely attitude, caring

Oletia

I went to The Hidenwood in Newport News. I like that the bedrooms weren't small. They had little suites where they had a little refrigerator, a little living room area, and a little bedroom area. I liked that it was roomy, and it seemed more like a little apartment. I also like that they don't separate the men from the women. They could eat together, and they could do everything together. I like that they mix the genders. They have a bigger facility. They have like three floors, so the patients can get on the elevator and go where they want to go. On the memory care side, when they were eating, they were all talking as they greeted me like, 'Hey, hello.' As I noticed these patients, were interacting with each other, and smiling and greeting the staff. They were all friendly together, and I like that. I looked at the menu and they had choices. They got to pick between three things that they might want to eat, and the food looked pretty good. It was lunchtime, so they were all eating. I also saw somebody in the beauty parlor because they had a hair salon there. I saw the activity calendar like they go out to eat at a restaurant, and go shopping at the store. They had a schedule for when they would go. They have music night, and they have somebody come and do therapy or something.

BakerG

I thought the tour was very informative and Shavonne showed us 3 different style rooms so we could compare sizes. I was very impressed with the outdoor area. The dining experience was nice.

Elesta

We gave it this rating because Zsavonne was an excellent tour guide. She explained everything we needed to know. The place is an excellent place for our relatives.

VJonne

I had been here 10 years ago and same as before. Decor has changed.

Neason

Zsavonne is extremely nice and professional person. My sister and I could tell that she loves her job.

Mitch and Dee

The tour held by Mr. Cook was very informative and answered all of our questions. We have toured 15-20 different communities over the last few years and Hidenwood by far exceeded all expectations and Mr. Cook was wonderful. Our only concern at this time is the size of the bathroom due to our mother having a motorized wheelchair.

DawnSR

Very gracious tour. Professional, and every question answered. Impressed by facility and satisfied with financial structure.

BBJernigan

Zsavonne is a great tour guide and did a very good job of explaining how everything works.

Barbara Hart

Zsavonne was very informative. I had lived here 12 years ago and she was able to show me all of the changes and enhancements. Much brighter!

RHamby

ZSAVONNE was very patient & thorough in answering all our questions. She took the time to listen and address our specific needs concerning our loved one. She did not pressure us into making a decision & encouraged us to weigh our options.

Linda Roos

Everyone was so nice and friendly on my tour. The reviews were right. I hope my mom does get the "fuzzy wuzzys" coming to The Hidenwood.

Martha Granger Stewart

My sister and I had to do an emergency move of our 89-year-old mother's belongings out of The Hidenwood last week. We went to her apartment on Monday (31 Aug) to clean & downsize (while our mom was staying at my house) because we were planning to move her out on 30 Sep. When we got there, we discovered that the apartment had been flooded. The Hidenwood did not notify us of the flooding, so it was a complete shock to us. However, when we called the maintenance man to come and look at the damages, he said he knew exactly what happened because they had renovated the plumbing in the apartment above our mom the Thursday prior (27 Aug). Our mom's apartment was wet, damp, moldy, and smelly. The carpet was soaked, including inside a main closet. All of her belongings that were touching the floor were soaked and many things had to be thrown out. Her kitchen drawers were full of water and her kitchen sink and counter was full of soot. Several of her precious and prize life-long possessions (including her grandfather's personal things) were ruined, and they were irreplaceable. The maintenance man vacuumed 2 gallons of water out of the carpet while we were working. We spent 7 hours cleaning and packing her things, and my sister's husband made an emergency drive from NC to pick it all up on Friday (7 Sep) so it wouldn't be damaged any further. We asked The Hidenwood for our security deposit back, to cover the damages, but they said no. We asked The Hidenwood for the September rent back, since the apartment was uninhabitable from the flood, but they said no. They simply showed us the contract we had signed as proof that they weren't responsible for any damages, even from a flood they caused themselves. To make matter's worse, we asked The Hidenwood last week if they had checked the apartment below our mother's apartment for similar flooding, and they said they hadn't even thought about it. While moving our mom out, we also discovered that The Hidenwood had charged our mom for 8 baths that the nurses told us she never received. We are still trying to get a refund for 3 of those baths. Our advice to anyone considering The Hidenwood is to have a lawyer review the contract before you sign it, or better yet, find a community that takes better care and responsibility and holds themselves accountable for their client's safety, welfare, and property. Very disappointing, disheartening, and frustrating.

smartbeauty

I visited recently and was disappointed. The hallways are so narrow that 2people in wheelchairs cannot pass unless they open a door to go around. Seems quite unsafe especially if there’s a fire. It was 10 am and I was there an hour. Not once did I see a nurse , an aide or a medication tech. This is a busy time of day but I saw no staff. Makes me believe they keep staff at a very bare bones level which is NEVER good for the patients. Then when I was leaving a patient was going out to an appt . She had no coat on, just shirt sleeve shirt. A lady called out to get her a coat but the person there (Amanda S.) told her just go outside , her ride was there. She didn’t even care that it was 35 degrees out . She was too lazy to go get the lady her coat! So disgusting.

DD

My father is in The Hidenwood, and it's been good. The biggest problem there has been staff turnover, but it's getting better. It's a very nice facility, and they have a lot of activities. The dining is above average. They have a new director who is making some very positive changes. They have assisted living and a memory care unit. They have exercise programs for different levels of activity, music programs on a regular basis, entertainment, outings to restaurants once a week, and art and creative activities.

Alice R

I would like to thank the Hidenwood staff for the excellent facility that you take care of. My mother was a resident for 2 years. She felt safe and loved by the nurses and the entire staff her final days over the past two years were fun and active and as she said “too much good food”. We lost our mom on 7-24-2019 to an aneurysm at the age of 90. She was pampered and spoiled and enjoyed her life at The Hidenwood. The staff was so attentive And friendly. I highly recommend the Hidenwood for your loved ones. We have Peace knowing her last days were filled with joy. So grateful to all of you.

Tim

My mother will move into the Hidenwood Assisted living and Retirement Community. She's going to be in assisted living, and I've seen everything there including the memory care section. It seemed nice, some of it has been remodelled and some are in the process of going to be remodelled. It has nice activity rooms, living rooms, dining area, and it has a full menu for 3 meals a day. It has a garden out back with flowers. The staff seemed to be helpful and friendly and I haven't seen anything negative. I think the food is good, it's almost like going to a restaurant, you can order, and they have a section in the menu where if you don't like the menu, you can always get grilled cheese or hotdog.

Demetria T.

Our loved one is a new resident. So far, we are very pleased with the professionalism of the staff but most importantly the kindness and loving care provided to our loved one. The activities offered and dining options are awesome!

Virginia C

There are a lot of different reasons why The Hidenwood is special to me. I don't have to leave the building to enjoy great music programs. Chef Lee always has a variety of food to pick from for every meal. When I cannot decide they give me a sampling of both.

DP845673

Beautiful place, very warm and the staff are great.

Joy Grace

The Hidenwood Retirement Community feels like home when you walk through the door. Best of all you can tell everyone who works there really cares about helping Residents and Visitors. They work as a team and their passion for caregiving shines through!

George decker

The Hidenwood was a more attractive community. The rooms were a little more attractive. The menu and food was better. It had pretty much the same activities as the other facility. It also had nurses on the staff, and it had a nice area outside for people who live there to go and enjoy the outside. They had a little garden. It was very nice, and they have updated everything. They had more of a variety of rooms to choose from. They had two bedrooms, one bedroom deluxe, and also a studio. Aesthetically, I thought it was nicer.

dnf01

My Mother moved into the Hidenwood in September of 2012 at the age of 93. She passed away in her apartment at the Hidenwood in July at age 94. I was her primary care provider and I lived over 400 miles from her former residence. My Mother lived alone in her home as a widow for 15 years. Upon changing her residence to the Hidenwood along with her favorite pieces of furniture and her most cherished personal belongings, she immediately felt "at home" at the Hidenwood. My family and I were able to afford the assisted living care package for her, and although she initially rebelled at the idea of compromised independence, she came to rely on the extra personal attention from the most competent, caring and attentive personal staff my family and I could have ever hoped for. My Mother wasn't crazy about weekends at the Hidenwood because weekends, rightfully so, were more about the residents visiting with family, and since I was so far away, these became lonely times for her. But, during the week, with all the activities and movies and visits with her new friends and of course with the staff, and the busy dining room, I think the quiet weeknds were good for my Mother to finally get some rest! And maybe the best thing about the Hidenwood, at least from my seat, was the level of competence and compassion and professionalism shown by the the professional and managerial team at the Hidenwood. Their team exceeded my expectations, and I had pretty high standards and expectations when it came to my Mother's care. Looking back, my biggest regret was the serious conversation I should have had with my mother years before her life ended and to have encouraged her to consider to move into the Hidenwood much sooner than she did. As the saying goes, "if I knew then what I know now..." A five star rating is easy to offer, and I would highly recommned the Hidenwood as the care provider for your elderly loved ones and in exchange, the Hidenwood will give you comfort and peace of mind to know you did the right thing...at least that's how it worked out for me.

Caring4920

We chose The Hidenwood Assisted Living and Retirement Community for two reasons. The location was convenient to where my brother lived and the cost was just within my mom's income. The initial visit was difficult because my mother was not ready to move in a facility yet. The staff we met was very understanding and she showed us around. We were impressed with the renovations they made. We had lunch and the food was really good. On our second visit, mom was more receptive and everyone made it a point to make her feel welcome. When she finally moved in, my brother said the nursing staff was so nice and they came in to give her medicines. Everyone just seemed accommodating. All the staff even the aids were extremely friendly and made you feel welcome. And they seemed to care for the residents genuinely. She was in a small studio and it handled everything she needed. She was happy with the space. There were a lot of activities like coffee hour every morning, crafts a couple of times a week, bingo, Scrabble, and planned trips weekly for grocery or general shopping. During holidays, they also had special events. My mom seemed happy.

Mim's Crew

Our mother has been a resident here for 3 years and we have been very satisfied with the facility and the level of care she has received. She has made so many friends and is close enough so that we can visit her often. The apartments are clean and well-kept. Maintenance issues are addressed quickly. The nursing assistance is generally good. I haven't eaten there, but she complains about the food served - usually about its preparation, such as being too spicy or over-cooked. But, that has been her only real complaint. The staff have been wonderful to all of us and they go above and beyond to offer her activities, enlist her help with setting up for events and programs, decorating, etc., This has helped make her feel needed and has kept her busy. It's been a good fit for her and we feel good about her being there.

Valerie Madison

My mother-in-law is at Hidenwood Retirement Facility. I wouldn't recommend this place though because patients just go eat and sit down. They don't have any activities. They have a gym but nobody's manning it. If they give you physical therapy, they charge you extra. Most of the workers are terrible. They don't do what they're supposed to do. A lot of times the place is nasty and crazy.

Provider Response

Deborah C.

It's a very nice facility. It was great and close. The proximity was wonderful. Couldn't move mom in here because they didn't have that many levels of care. My mom had dementia. Not really equipped for people with dementia or special needs. People who can feed themselves and toilet themselves would be perfect candidates for Hidenwood.