Charter Senior Living of Newport News

Betty

I went here and was impressed that the marketing representative seemed to be up on some of the new things that were happening in the community. They have things for seniors like watching TV and open dining. They didn't have regimented mealtimes, which was good. I looked at both assisted living and memory care. They have one staff for physical therapy, and that's really good. The staff member took me on a tour of unoccupied rooms. The memory care was different in terms of the flooring because of the type of accidents (possibly from the residents). The safety within the rooms seemed really good.

Mack

Everything is nice here. I don't have any complaints right now. The place is clean, big, and a newer building. They have physical therapy, beauty salon, a gym, a coffee café, TV room, family rooms that you can reserve for parties, bingo, birthday parties, and field trips. They have snacks anytime they want them, along with the three meals. They serve good food, and the dining room is a nice size. They have probably about 12 to 15 tables in there, so it's not crowded. Whenever my family goes up there, they feel really good about where Mom is.

Pat

We're extremely satisfied with them. The very friendly and competent staff is very attentive to the needs of the residents, and we're extremely pleased. They offer any number of activities, they have daily activities of various types, the food is outstanding, and I don't think we could have picked a better place for my mother-in-law.

Terry763380

It is fine. My mother doesn’t like it, but they’re really not a bad facility. It is clean, but they could do a little better cleaning on the rooms. Basically, overall, I like the place. There’s a nice courtyard with activities. The only thing is that the nurses are really busy there. I don’t think the food is too bad. It’s your typical institutionalized food. The soups are outstanding, but some of the food was a little bland.

Caring87736450

I like the fact that they have somebody at the front desk checking people in and out, monitoring who comes in and out as well as helping people find the residents they are looking for, or connect to the people they need to connect with. They have a more welcoming atmosphere. On Sundays, they have different church services for different religions that people can attend. They have a shuttle service that takes the residents shopping. The downside of this facility is that the traffic tends to get heavy.

Caring71905350

It was very nice and we liked it. It was very clean. But it had more medical assistance than what she needed.

Caring71508050

I had a quick tour since the place is very close to my house. The facility is nice and clean. The apartments were also nice and it's spacious. The staff is nice.

Rick9

I checked out here for my mother before she passed away. The facility was so open and clean and bright. The room that I got to see was a one-bedroom unit and it was spacious. I was also impressed by the staff. They're very knowledgeable, friendly and very outgoing. They're very sweet people. Also the food served there was very elegant. They had a very nice activity program. The day that I was there, they were going to a concert, which I thought was very nice.

Deborah C.

It was good, but they were going to put her in locked units. Even with her dementia, she was very lucid and it would do her in not to communicate with other people. She still had some of her marbles and was very intelligent and intellectual. For her not to be able to socialize would've been horrible. One drawback for us is that they had multiple floors with an elevator. Our preference would be to have everything for her all on one floor.

SRH

I have visited this facility on many occasions to visit my uncle who has been a resident there for the past five or six years. The facility is very clean, tastefully decorated, and always kept at a comfortable temperature. The rooms are nicely appointed; the residents are allowed to have many of their personal decorative items in their rooms. The rooms on the first floor open onto a very pleasant courtyard/garden area. This facility offers many activities for the residents to enjoy, such as movies, bingo and other events during holidays. The meals, according to my uncle, are not like my aunt's cooking, but he enjoys the scheduled meals and goes to the cafeteria on his own. On every visit, I encountered nothing but courteous and helpful staff. My uncle has never complained about the facility, the staff, or how well he is being taken care of. I would recommend this facility for the care of a family member.