Truewood by Merrill, Bountiful

Jerry

We visited Heritage Place Assisted Living. It's just down the road from where we live. We were very well accommodated, the lady was helpful, it's really nice, but it wasn't as open and fixed up as the other place. It was really clean. They were going to be renovated by next year. It was homey, and there was plenty of parking space.

Brian

My mother moved into Heritage Place Assisted Living, and it seems to be adequate to me. The staff seems to be doing a pretty good job. They took her on a field trip and she thoroughly enjoyed that. Her room is fine, and the place is clean and homey. We had a little problem with communication with the staff for a while, but it got straightened out.

Richard

Heritage Place was old, not as well kept, and had more of a hospital feel than a place-you-want-to-live feel. In one of the rooms I looked at, you couldn't put a wheelchair to the bathroom, which was ridiculous for places like that. It was one of their older rooms, though. The staff member who accommodated us made the best of the circumstances, but her office looked like it used to be a storage room. It was nice on the inside, but the outside still had a storage room door.

Provider Response

Friend

My friend stayed at Heritage Place and it was awful. When we called at night, we could not get through. It was impossible. Nobody seemed to know what anybody else was doing. My friend fell several times and really hurt her knee and broke her back. We had to put her in the hospital and once she got back from that, some guy with dementia socked her in the jaw. They said, "Well that just happens. We can't do anything about that. They're just a little bit crazy," and I said, "Well, it's your job to protect her." We were furious. You couldn't ever get anything done there. They had a lot of people in the memory unit so it's a little harder to watch everybody and they didn't have a large staff. It seemed to me that they didn't check very well and I don't think they had time. I can't think of anything I didn't have trouble doing there. There were some really good nursing assistants, but if you tried to reach the upper staff, you couldn't find them. The food was good though.

Provider Response

Gary

Heritage Place Assisted Living was clean and homey, and it really appealed to me. The person during the tour was very helpful. They had some group activities going on. It seemed pretty active and made sure the residents had activities to attend every day. The dining area was very open and very hospitable. It's my #1 choice.

Margaret

Our experience with Heritage Place has so far been very good. My friend hasn't been there a very long time, but they're very attentive (probably because their occupancy level is down). They recently had like 12 people pass away in one month. They told me that the leadership administration that had been there previously kind of ran down their reputation. That's why they're working hard with the new staff to build that up. I think that's been very good. The food is good, and they've responded to our needs quickly. The take care of the little things, like when there were ants in the kitchenette and things like that, they're were right there on the spot. On the first day, my friend took a shower, and the shower was very nice because it had a built-in ledge that he could sit on. When I went down to have lunch with him that day, he said that the shower curtain must have not been handled right because his floor was all wet, and he was upset by the mess he had made. I said to just let the front desk know, which he did, and they were there within ten minutes and had it all cleaned up. All on their own, they came in within about ten days and took the wand off and gave him a straight shower head. They are responsible in that way. On Veterans Day they did a special ceremony, getting the VA in Bountiful to come in and do a little program. They hosted a lunch for the veterans and their families. It was a very nice lunch where they asked each of the veteran residents being honored to stand up and tell everyone about their service. Then after lunch, for everyone present, they had a ceremony and a fellow came in and played the bagpipes. They have what you would call an honor wall. They have pictures of each of the residents and they gave a 5x7 commemorative plaque to each of them. I think that was the only senior living place in Bountiful that did that. It’s a good thing, because the residents really felt honored. Also, one of the residents was a widow of a veteran, and they honored her too. The place is kind of older, but the service is good. They place could use a little revamping, like their kitchen area. It's common. The food is good, but they bring their steam table up from a lower level so the food is sometimes not as piping hot. However, they're very willing to warm it up if you ask, and they're very willing to bring you something that they have on their menu. If the residents don't care for what's on their menu (which has good choices), they can go down at any time and request whatever you want, like ice cream and cookies. They could improve some of the activities. They had bingo, and we're in a Mormon community, so they have LDS activities. They play movies frequently, and my friend suggested that he would be willing to help to get those lined up, and they're were willing to listen. They also have musicians come at least once a week, and they have a poetry group, so they could maybe expand a little bit. From what we've looked at, I think the prices were very competitive, Bountiful is very close to Salt Lake City. He's in a studio that's pretty large enough for him with lots of storage space. We did get the move in fee and one month rent waived, so they've been willing to work with us. They actually gave him a garage door opener, and they let him park in the place where some of their staff members park. Their memory care is a separate building. If you go into their dining room you might find people who are a bit challenged, falling asleep after their meal, or while waiting for their meal to arrive. You see a lot of rolling walkers and wheelchairs, but by in large, the people are able to better communicate.

Teri

Heritage Place looks nice, but I'm concerned about the bathrooms. It doesn't seem like residents can easily get around with their wheelchairs there. They have an area where they can go eat and visit with other people. They also have a room that you can reserve for a family event and stuff which is nice. The community seems fairly nice and clean.

Lovemyseniors

Heritage Place Assisted Living is living up to its name and creating memories through all of our residents' heritage. See what they do for our residents such as the week long cruise. The care partners here are so loving! http://fox13now.com/category/the-place/

Debra774663

Heritage Place seemed old and worn out. Parking was kind of difficult because it was a small parking area. The rooms were OK and seemed like they needed an upgrade, but it was a nice place. They looked like they prepared lots of choices for meals. The facility seemed older and wasn't quite what my dad was used to. The rooms seemed to be darker and didn't have big windows. The staff seemed very nice. They need to improve the wallpaper and the hallways and need some upgrades in the buildings. That would maybe attract a few more people.

Cindy666425

I went to Heritage Place. It was bigger, and it seemed very nice. It had easy access. It had good parking, and I thought it was in a good location. The staff that gave me the tour was very nice.

Provider Response

Dean H.

My tour with Heritage Place was good. I enjoyed it. To me it was a bit too big, and I could get lost in that place. It looked good to me. The staff attended to me very well. It seemed like they had a lot of things to do. They play games. They had shopping trips as well as places to visit.

Paula Brown

My mother was a resident at Heritage Place for 3 years and has recently passed away. The staff was so awesome and I couldn't have done it without them. Facility was clean and food was great.

Larhoff

Moving my Grandmother to Heritage Place has been the best decision! The staff is amazing. The food in the dining room has exceeded her expectations. The activities have had her more involved than in the previous assisted living centers she has lived. Water aerobics is her absolute favorite. I would highly recommend Heritage Place.

anonymous789

Heritage Place is a beautiful facility and truely is the best! They always have some fun activity going on for the residents to participate in! Everyone is so happy!

Provider Response

Leann674504

We visited Heritage Place Assisted Living. I remember it was very large and a little bit confusing to get around until you get used to it. It’s older and dated, but it's a nice community with a nice dining room. They had a good memory-care, and it was a good facility. The staff we saw looked like they were great. They were friendly and helpful.

Provider Response

Carolyn678366

Heritage was very nice, and the staff was very informative and answered all our questions. The room size was around 650 sq. ft. Every day they have a different culture theme, they have movies, computers, and they have a pool.

Fay105

We put my mother in Heritage House in Bountiful, and it’s a nice place, but she has continued to deteriorate, which is unfortunate but they seemed to be doing pretty good with her. I visit on the weekends, and they are usually lower staff, and they seemed to be staff with young people that probably have gotten their CNA. The turnaround is a little bit more than I would like. I am very satisfied with everything. The food seems to be good; mom has put on a lot of weight since she has been there. All in all, it’s as good a place I think we’re going to find anywhere. She has a single room all by herself.

Fredrick's Mother

I looked at both the Assisted and Memory Care areas. The facility is well run Jerrett did an excellent job of showing me all of the features that Heritage Place had to offer. Everyone in the place seemed happy and well taken of. The monthly rental rates are reasonable and this rate also includes many additional services that are not included in many of the other facilities in Salt Lake City, Utah. Because of the inclusion of these additional services,in the rental rate, it makes Heritage Place a very affordable. senior living center option..

Provider Response

Suzy246468

My mother-in-law has been at Heritage Place since March. The staff is really nice. They seem to be short-handed a lot. They need to make sure they have enough staff. Heritage Place is very nice and very clean. The aides are wonderful and very nice. It’s a very nice facility with a really nice dining room. They have activities for the residents. Overall they keep it up very nicely, inside and out.

GlenYSLJJ

Heritage Place was wonderful. They’re very friendly and very professional. The rooms were very nice.

Allen14

I think Heritage Place response times were completely unacceptable. The food was not nearly as good. They made a bunch of process that basically were not true when we first considered moving my parents in. They charge quite a bit less than the community where my parents are now. But my parents are 95 and 92, so when my dad has to go to the bathroom he can't be waiting. The dining area seemed okay. I ate there a couple of times and the food seemed alright. They also had a lot of fees for things that we would just get for free at other community. If they had to bring the meal to my parents' room, there's a fee for that. We were a little disappointed so we moved them to another community. But you pay for what you get basically.

Sharon H.2

Heritage Place was a very nice place. It was very clean. It looked like they had quite a bit of activities for the clients that were there. They had pool area where they have swimming for therapy. They have a couple of dining areas. Heritage Place was well staffed. We were impressed with the staff and the people we talked to.

bender

My Father has been living at Heritage Place in Bountiful, Utah for 7 months. We is not just "doing well", but thriving. He has made many friends among the residents and caring staff. He enjoys the activities. His favorite thing to do is eat in the well lighted dining room. I have the peace of mind knowing that he is cared for. Did I mention he is "99 and feeling fine". I would recommend Heritage to anyone who is looking for an assisted living place

Watermut

Heritage Place has been a life saver to me in getting help for my father. He has been a resident for three years and he feels right at home. The staff is so friendly and attentive to our needs. I am impressed with all of the activities they have for their residents. A very nice facility!

Judy113501850

I visited Heritage Place. The experience was good. The staff was kind and nice. They would even walk your dog. The rooms were nice and spacious. They let us had a meal and try it. That was good. Every day they had all kinds of activities. They would even take you on a bus tours and trips. However, it would be better if it was cheaper. I would recommend it. It looked like the best one there was.

Barbara109704250

The staff at Heritage Place was very friendly and very nice. We wanted to move there but they didn't have a vacancy. The rooms were really nice and the bathroom was very spacious.

Lisa114975350

Heritage Place was a great place. They had all kinds of different things that anybody would want. The only little problem for me and my family was that it was quite a bit out of our price range. The staff was super nice and really informative. They took me all over the facility, and I got to see all the different places, and they answered all my questions.

Maggie29

Heritage place was a little older, but I thought it was OK. Everybody living there seemed really happy, and the staff has been helpful; they were great. I really liked how supportive they were. The apartments were really nice; they had a patio area and a courtyard that people could get directly into their apartment. You could modify the room however you want, and you could make it like home. The dining area is big and open. When I was there, it was really active, and there were a lot of people. They had outings, games, movie time, church services, and different crafts and stuff.

Caring112406350

My husband has settles in Heritage Place. We like the location, and I have a good recommendation for it. The staff seems to be responsive and friendly. He is in a studio apartment with a separate area for his bed. They are well laid out, and it looks good. I am happy with it. They have a menu, and they can choose different things from the menu. He seems to enjoy that. They have something every day. They take them to the grocery store and to the doctors. They have art activities and social activities. When we first go there, it is quite confusing, so I guess they can be well aware of the clientele that they have.

Anonymous114966450

Heritage Place was nice, but I did not like the way the rooms were setup. They seemed to have quite a bit of activities going. One thing they can improve on is to not have the heater on the wall because it is noisy. The people were friendly and nice.

Ron110968050

Heritage Place is very nice. My wife has a private room and a private bath. The care is excellent. They have puzzles and exercises.

Caring102966850

Heritage Place was very clean and very nice. The staff helped us and gave us a tour. The apartments were excellent, and the rooms were spacious. They do concerts where people come in and play, and they have activities every day. Everything was very nice.

Notahappygirl

I have a family memeber at Herritage Place. We came to sites like this and checked reviews to make sure people liked the places we were looking at. This one was highly rated. We toured it several times. Staff seemed great. The move in process should have clued us into how things were going to be. They are nice until you move in. Its gone down hill every week since. We have been lied too over and over. The director will tell you just what she thinks you want to hear, then nothing ever happens. They have messed up on medications. No communication happens between rotating staff. No notes are left to tell you why or when things happened. Yes, the calander is super impressive. BUT they only do about 1/4 of what is on there. Several times i have walked in and every staff member is on thier phones while residents are sitting around staring at each other. If you bring it to the attention of any upper management you are told thr staff is right. DO NOT concider this place if your loved on is in need of memory care. They are under staffed. We never see more then one person working. There are 19 residents. That is not acceptable. They put disney movies on for them most the day. No one engages them, trys to make them smile. These sweet people are in the last years of thier lives and they get no attention or love from the staff. The staff is there for a pay check not because they love these people. Please do not be fooled into this facility. And again DO NOT put your loved one in memory care.

Provider Response

Connie106381350

My father-in-law is in Heritage Place, and it is a very nice place. His sister -- who is my husband's aunt -- lived there for 7 years, so we've known about it for a long time. He comes up to do their respite care because when we went to Disneyland, we put him there for a week, and while we were making the arrangements, the manager showed us this little apartment, it is close to where she lives, and it is a darling little apartment; I think will be perfect for him, and it is in the right size. The doctor recommends it also because of the dementia that he has, and that will be a good place for him. His sister said, "Oh I would love him to be here." So, we put him there. He is settled down and happy. I know they do swimming aerobics and yoga. They have movies and churches, but I don't know what he participates in yet. I have not eaten there, but he has no complaints, and they have a good variety of food.

Willy1

The rooms at Heritage Place have outside access and are updated. The staff is very friendly. The dining seemed OK, but we didn't taste the food. They have water exercise classes, puzzles, and movies. It seemed like they were undergoing a lot construction in some areas, so that was a little distracting.

Provider Response

Caring100127550

I visited Heritage Place in Bountiful, and it seems pretty nice. It is for my mother. I liked it, and it is close. The staff seemed OK. It seems like a really clean and nice place. I haven't visited so many to make comparisons, but I seem to like that one. I would recommend it.

Irene21

My mother is now living at the Heritage Place Assisted Living, and she is doing great there. The room is good, and the cleanliness is very good. She is in the memory care unit, and it is really nice. Her room is very nice. It has a little kitchen and a bedroom. It also has a nice-sized bathroom. She can have her own furniture which is really nice. The staff is very caring and very nice. They have activities like bingo, bus trips, crossword puzzles, and games. They do a lot of activities, and she gets her fingernails painted.

Melanie8

Heritage Place was her first facility. The facility itself was great. It just my mom was non-compliant. It wasn't their fault that she didn't do well there. They will tell her not to smoke in her room, but she will smoke in her room. She wouldn't take her dog out. Instead of working with my mom on those bad habits or behavioral problems, they just wanted her to leave. She was only there for 6 months. The facility was clean, and the staff was nice to me.

Caring92796950

The staff at Heritage Place were fine, but I didn’t feel that they were overly friendly. I saw some rooms and they were fine. Their dining area looked fine, but we didn’t eat there.

Caring1408

Heritage Place Assisted Living impressed me. It was a nice facility, and I liked the atmosphere. It's close to the hospital, too. The rooms that I saw were in the Alzheimer's area. I thought they were very nice. I was not planning to eat there, but I had lunch. It was good.

Al11

We toured this facility on Main St. in Bountiful and it became our favorite. This facility also had a memory care unit. There were a variety of room styles with options of balconies or patios. The staff seemed extremely friendly and we enjoyed their range of external activities - even exploring the option of cruises. The cost of rooms with the level of activities and care delivered value for the cost. The director engaged my mother-in-law rather than focusing on the others in the family that were also along in the tour.

Susan66741750

I chose this place because it's less than a mile from me and it just felt right. I brought my mom here seven years ago to see what she thought of it and she's been there ever since. It's nice, everything works. I have no complaints. They take care of her room and they're taking good care of my mom. They have hospice as well. She's well taken care of; I'm really happy with the facility on how they work, how they respect us and everything.

Chrissy3

This facility is not just a home for the elderly, but also for those who need just a little extra help. The staff is wonderful, caring and thoughtful. They actually care about their patients. They have great projects, an ice cream parlor, movie nights, all kinds of things that you can do. They also have some wonderful volenteers that come in and help with whatever the person needs. Heritage Place is a wonderful place for your loved once. The atmosphere is almost magical!

four

This is a lovely facility. It has everything necessary for day to day life, even a chapel for religious services. One of the most remarkable features of this facility is the playground, especially designed for visiting grandchildren and great grandchildren. During one visit, I watched a big family gathering, possibly an outdoor picnic, to celebrate two residents 65th wedding anniversary. It was a special moment to witness. The residents were surrounded by their children and grandchildren, with the youngest ones enjoying the playground immensely. It was a perfect family scene, set against the backdrop of Heritage Place.

anonymous44

This is a lovely facility. It has everything necessary for day to day life, even a chapel for religious services. One of the most remarkable features of this facility is the playground, especially designed for visiting grandchildren and great grandchildren. During one visit, I watched a big family gathering, possibly an outdoor picnic, to celebrate two residents 65th wedding anniversary. It was a special moment to witness. The residents were surrounded by their children and grandchildren, with the youngest ones enjoying the playground immensely. It was a perfect family scene, set against the backdrop of Heritage Place.