Garnet Hill Rehabilitation and Skilled Care

Rhodonna

My mom and dad were both at Garnet Hill, so I'm really quite familiar with it. Also, my brother was actually in Garnet Hill back in the fall, so I was up there recently. It's very clean, and very nice, and all the staff are very pleasant. It doesn't smell, and they seem to keep it really clean. I have no complaints about it. It's hard to give anybody a five, but we were very pleased there with the food and the care. Most of the staff members were good, but some weren't, but their food was quite good.

Kathy

My husband is at Garnet Hill, but he is scheduled to come home soon. It's very near my house. It's fine. My husband says the food is not exceptional, but it's fine. The room he is in right now is very nice. It's big and the bathroom is very clean and nice. The staff is very helpful for him getting around there. The facility is all on one floor. They have an area for everybody to meet during COVID; it has a TV and nice furniture, so people can see other people. Of course they're all wearing masks. The price is the same as just every place that I looked at. However, they have a lot of facilities there, and I like the rehab. The rehab is very good.

Rcwk

Rehab staff were excellent everything else was horrible! My Mother was placed with another patient that cried and yelled for help day and night. It took 2 days to get my Mother moved. The facility knew this was a problem because it happened to other patients before my Mother. My Mother was frantic with no sleep and from hearing the other patient cry in pain before she was finally moved. Portable oxygen concentrators and portable tanks are only oxygen for patients. My Mother was left with a machine that quit working; staff finally gave one that was so loud it disturbed her and her roommate so left with no sleep. After much complaining, a new machine was given. I witnessed a patient being treated in a very rough manner and did report this to an administrator. It was terrible to witness. Another patients medication was almost given to my Mother. Fortunately, my Mother asked who the medication was for and the error was stopped. Each time medication was given, she or I asked what it was and there were times the medication tech said he didn't know and would have to go back to check. It was typical to wait an hour to get anyone to respond to a call for assistance. It was hard to get a shower provided. After one shower, the dirty towels were left on the floor for a day and a half. There are so many other issues, but suffice it to say it was a disappointing experience and I am so sad I place my loved on at this facility. If you need outpatient rehab therapy, I would recommend that. In patient, take caution!

Carolyn121125

Garnet Hill is a big and nice facility. The lady we talked to was very helpful and talked to us about putting Mother on Medicaid, but without Medicaid, it would be a money factor. They had two hallways for memory care and three or four hallways for assisted care. I was getting lost getting around in the building, and it was kind of confusing because it was so big. The people are all friendly, nice, and helpful

blondemon

They do an excellent job of helping you navigate nursing home care. The therapy department is a specially caring and truly wants to help your loved one. I found that as I regularly spoke to the staff they were happy to help me in any way possible. I feel like my mother is getting genuine care.

Husband of the patient

My wife lived in GARNET HILLS for approximately 50 days. She was admitted to the rehabilitation ward as the results of a heart attack. She received the best of service and care of any skilled nursing facility she has been in (seven total) in several years. The nursing care was excellent and very customer focused. She was in the ward referred to as CHRYTAL POINT which was supervised by Judy the ADN. Every department of the management staff were vey customer focused and responded immediately to clients requests. I had business dealings with the Director of Admissions, Director of Social Services, Director of Physical Therapy, Director of Maintenance and the Assistant Administrator and I found them to be the best at their responsibilies. I retired from a very large corporation and have experience many different types of management and I would put GARNET HILLS and Jim Heath's management group number 1..