Signature Pointe

Jim

My mom has moved into Signature Pointe. So far, we are very pleased with the place. She's getting great respiratory therapy, great swallow therapy, and great physical therapy. However, the parking is a little bit challenging but other than that, I like everything else about it. It's a nice facility. All the employees are nice and accommodating. It's clean and has a very pleasant atmosphere. The respiratory therapist seems genuinely concerned about my mother and takes time to talk to her and chat her up. I know he's interested in her well-being, but he shows it. It is the same way with the swallow therapy and the physical therapy, too. They just all take the time to make her feel like everything they're doing is in her best interest, which it is and let her know that. They have worship services. They've got a singer that comes in a couple of times a week. It's kind of a karaoke-type situation and any of the residents that want to can go down there for probably 45 minutes and hear this man or woman sing for them, and they seem to like that very much.

Provider Response

Kraig

My brother moved into Signature Pointe. It is a huge place and the rooms are clean. The administration and the nursing people are very nice. They have nice dining areas, a courtyard, community rooms, mailbox areas, and a controlled entrance. They invite people in, they play bingo, and they have somebody who's playing the piano.

Provider Response

Laurie

Signature Pointe was great. Unfortunately, my mom was only there a little bit before she died, but they took very good care of her. The staff was excellent, very caring, and loving. The food was pretty good, too. They had activities and there seemed to be a lot of people in it. The staff always had masks on, but the residents didn't have to, which I was glad to see, because that would be difficult for the seniors to wear. I was just very impressed by them.

Provider Response

Walter

We liked the amenities that Signature Pointe offered. It gave us a wide choice of cooking facilities (a small kitchen), a dishwasher, and a washer and dryer hookups (rather than having to go to a community laundromat). The surroundings were amenable and very peaceful. Even if it's in the big city, it's in a wooded area with a pond. It just felt really nice, and it felt like we were going back home. Karen was the one who toured us around. She was very friendly, answered all the questions, and did not push to make a decision for us.

Provider Response

Robert

I visited Signature Pointe, it has severe parking problems. It's older than the other place I toured, but it's still pretty nice and their facilities are first-rate. If you don't pay for parking a parking space or covered parking, you end up parking on the street. I don't think that's acceptable. I think it's a very nice facility and they've got everything you'd want there. It's older but it's clean, and it's maintained. Where I am, the rent pays for the TV, but at Signature, you pay for that extra, that's one thing I didn't like. The room rate is a little less than where I am, but if you add the TV, it comes out to be break-even. The rooms are nice, they're clean and I could get more square feet there than I have where I am, for the same price. The thing about having to pay for the TV would be a real negative for me because I have it here. The staff that gave the tour was friendly, and in that respect, was fine. The layout and structure are fine, and the location is good and convenient to everything around it based on my need.

Provider Response

Mark1978

My mother has been here for years and could not be happier Every time I visit they are having some themed happy hour and it’s great to see all of them having fun We could not be happier and would definitely recommend to those considering putting their mom in a home

Provider Response

bh1234

I wasn't originally happy with having to move but I can honestly say I am very happy here. Everyone I have encountered has been so nice and very friendly, always asking if I need anything else. I really like it here and the foods good too.

Provider Response

Cindy

My father went to Signature Pointe. I didn't get to go there and visit, but they did an excellent job. He went there for rehab from the hospital. They were very caring, very organized, very knowledgeable, and very helpful to get him situated. His nurse was the best. Her communication skills were excellent. She would call me personally and give me updates, and she would contact his doctors. If we had any questions, she was really good about getting with the doctors right away and getting back to us, getting him his medications, and helping him with anything he needed help with. For that, I'm just truly grateful. The facilities were very nice, clean, and orderly.

Provider Response

June

Signature Pointe was a very, very clean, very peaceful, and very quiet place. I didn't meet any of the residents, but they had a lovely garden area and nice amenities. The person who toured us was very nice too. However, some of the ceilings on the middle floors were only eight feet tall and it kind of made me feel closed in, but the apartments are very nice.

Provider Response

G.M.

Signature Pointe has what I would call semi-apartments or efficiency apartments, with a bedroom, a small suite, a closet, a bath, and very little space. The staff was pretty friendly. From the hallways, it just gave you a little bit of a hospital look. They also have a dining room, a recreational area, and patio gardens where the residents can go.

Provider Response

Cindy

We went to Signature Pointe. It was really nice, the staff was super friendly, we were able to walk all the way through it, we saw two or three different apartments, so we got a really nice feel for the community. The staff was just very helpful and very enthusiastic. It's not as new, it was remodelled, very tasteful, pretty, it felt homey, and small. There's a lot of pluses to a smaller place.

Provider Response

mtatom

My mom was at Signature Pointe for two months recovering from covid and a shoulder injury. She received exceptional care from nursing, social work, and physical and cognitive therapy staff. Thanks to their help and encouragement she was able to move to another state into assisted living. Our family is grateful for her progress!

Provider Response

Truly shocked and angry

I wish I good down grade my one star to none. Worst facility. My mother was a resident with a diabetic ulcer on her foot. Ended up with gangrene on both feet. Heals are both eroded with bone showing dripping green fluid. They said a Dr would call when I asked about it. Never happened. She wound up I the hospital with a UTI from failing to bathe her. Social worker called to tell me everything was the same she had no idea my mother had been moved to the hospital. This has been a total disservice to my mother. But they certainly billed the hell out of all her insurance. Never spoke with any medical staff other than a nurse two times. Whole facility is a joke and should be shut down.

Provider Response

G.King

My family member was at Signature Pointe for rehab, and it was hands down, the best experience. He received speech, physical and occupational therapy due to a stroke. The therapy he received at Signature Pointe was second to none. I would recommend them to any individual needing some form of rehabilitation!! This team is phenomenal!

Provider Response

Sharon

My mother is at Signature Pointe. The price is OK and the place is OK, but there's poor communication. Up to this day, not one time have they called me about her. They also lie. When I call they transfer me from one floor to the other, and I was on hold for almost 30 minutes one day. Her room is fine. Everything is fine. It's just poor communication on the staff's part. They don't like talking to you. The food they bring out to her is good, but they don't readily take care of her when she uses the bathroom. Her room is small, but it accommodates her needs. They maintain the facility well. The price is just a little high. She's in the memory care on the second floor, which I like because she can't go anywhere. They have elevators, and you have to have the code to get down.

Provider Response

DS

Signature Pointe was a very nice facility, but we were not impressed with the area. The staff was very friendly and very helpful. Preston Road is a very busy road, and we didn't like the traffic and the business of the area. They had assisted living and independent living in the same facility, and it's a matter of what floor you're on. We just didn't feel quite as comfortable there as we did at the other places. You can age in place there, and the location was very accessible to shopping or entertainment. The lunch we had was fine, and the dining area was clean and modest like a restaurant.

Provider Response

William

My wife moved into Signature Pointe. It looks good and big. They have assisted living, memory care, and skilled nursing. The staff is very attentive. There are times they don't respond as quickly as I would like them to, but they've got a lot of patients. In general, they respond very well. The dining areas are clean and very open. The food is pretty basic. They play games and have sing-alongs.

Provider Response

June

I was very impressed with Signature Pointe. It was a lovely facility. The staff during the tour was very pleasant. The dining area was fine. They were doing some stretching activity when I was there, and they had facilities for exercising.

Provider Response

Rocky221

I am the daughter of a resident of this facility. My mother is extremely happy here. The staff is very courteous and go out of their way to be helpful in all aspects of care giving. They keep me informed regarding my mothers care. It is very clean. I would highly recommend this facility.

Billie342605

My mother-in-law is at Signature Pointe. I liked it, thought it was clean and neat, and there weren’t any people sitting out in the lobby in wheelchairs or anything like that. It was recommended to us. I like her room because it has a big window, a nice TV, and the accommodations are as nice as you can get in a hospital setting. The ratio of nurses to people is not that good.

Kathryn18

We’ve been to Signature Pointe for my mother and father. They did a good job with mother’s care but they keep saying my dad was non-compliant. They did not understand Dad and did not help my father in what he needed.

MomOnThe Lake

My mom was sent their post hospital stay. The staff was attentive and friendly. She chose to move to another level of care and has made it her home. Staff is caring and responsive. After looking at many care facilities I am thankful she is well cared for and engages with others. No one sets out for the facilities needed for aged care without the thought that this too can be my future. Signature Pointe made this necessary transition fairly painless and staff from director to maintenance are considerate and responsive!

Caring105618450

My mother is in Signature Pointe on the Lake. I like that it is clean, and the staff is extremely friendly and attentive, but mostly, my mother is happy there. The room that she has is approximately a 500-square foot one-bedroom apartment with a kitchenette, and it has a place for a washer & dryer. The food can be better. I think my mom eats just breakfast there before she goes to the grocery stores and fixes her meal. They have lots of activities, and I know they have vans that run to different places. In house, they have a lot of social events. The only issue is the food, but the location is very good. It is right by a grocery store, and the staff is very attentive.

Lisa91868950

We opted for Signature Pointe on the Lake because it was convenient for us and they had all levels of services in the community. They had nursing care, independent living, and assisted living, and that was what we looked for. My parents were in the nursing home, but it was not like your typical nursing home. It's where they went for rehab, and then they moved to the next level. All the residents were there together, whether they were assisted living or independent living. The place was like a hotel; it was above average. The staff were very nice, and we were satisfied with them. They had new carpet put in before my parents moved in. There was furniture in the room, like dressers and end tables. But they could also bring their own if they wanted to. The food seemed pretty good, and they liked it. My parents liked the church services, the singing groups, games, and activities.

Caring64084950

Signature Pointe was three miles from my house, so it was really close to me. It’s a nice place. My friend broke his hip and went into the rehab facility before he moved into their secure ward. They’re very nice. I really like the staff. Their whole second floor is for the Alzheimer’s patients. They’re very specialized when it comes to the memory care unit.

Caring74579050

My husband had a back surgery and he had been in Signature Pointe for seven weeks for rehab. He was there from September 18th. The facility was a pretty setting. The cleanliness was fine and the food was okay. Everything was fine overall.

Concerned son2

My mother fell and injured her head. She and I were told that this place was the best to recover. The staff is disorganized, hurried and appears to be disgruntled. I noticed pieces of toilet paper on the floor along with a toothpick. I took a pic of this and the next 3days they never were cleaned up. I wrote my initials on the label on the bed sheet and the sheets had not been removed for 3days. Then I was called and told my mom was "ok", they woke my mom at 4am to start a "line". Not knowing what a "line" was, I asked "why would you need to administer any of her medicines into her veins, she only takes two pills! The nurse was starting to give my mom SOMEONE ELSE'S medicine into a "line" in her hand!!!!

Provider Response

Michael F.

Signature Pointe was very nice... and it had an awesome view of the park as well. Guests here were very independent, and were able to go walking on their own when they wanted to through the park. If they asked for someone to go with them, it could be arranged as well. That, I like. Freedom with the option of assistance... If I were a client of an elderly caregiving facility, this is what I would like. This is nothing like the stereotypical nursing home facility... this is a more like an apartment for the elderly, where the apartment manager is on call for you 24/7. I would definitely recommend this to anyone in the Dallas area looking for assistance for their elderly family member.

acstewart

My stepdad's mother lived at this facility for a period of time. The facility was nice. The grounds were well kept. I did not have much interaction with the staff - the facility seemed to be geared towards residents that were mostly capable of somewhat independent living. Her room was nice - I would describe it as a studio apartment - a one bedroom with a small kitchen and a bathroom. Our family personally did not have any bad experiences with this facility. However, she ultimately needed a different type of care in a different environment. The only one thing that I would mention that was a little bit worrisome - one time when we went to visit, there were family members outside picketing/demonstrating with signs claiming that the facility was negligent in the care of their relative. I did not have any details regarding the particulars of their situation. However, it was still disconcerting to see.