San Gabriel Rehabilitation and Care Center

MaggieJ

My husband went there for rehab. I was excited about San Gabriel until I got there. It isn’t as advertised. I found the staff and nurses lacking. The food is terrible. I will be bringing in food for him if I don’t take him out of there. The recommendation I was given had 4 stars. This isn’t a 4 star establishment.

familymember79

I have been in the building regularly, engaging with many if not most of the people in admin, many nurses, CNAs and social workers etc since 2017. My POV is varied and long-term. I don’t think anyone is actively abusing my relative & there are a few employees there who care about the residents. My Grandad was admitted to San Gabriel in 2017 after a stroke. They continued to feed my Grandad when his stomach was clearly distended and he wasn’t digesting at all; he was dying and they kept shoving food in the tube. He went on hospice for a short while -far too short for a place that should be well-versed in the dying process- and died. My grandma has been admitted to San Gabriel after 2 injuries and then moved there as a resident. The people there are just doing a job and checking boxes and don’t seem to care very much about quality of life or details. Poor pay for employees equates to poor quality care. Hiring kind people willing to go the extra mile just isn’t going to happen when you can’t hire enough people or pay them what it’s worth for them to look at it as anything other than drudgery that includes old, smelly, weak, rude, confused and or incontinent patients. If you want anything done here, you have to create a paperwork trail. My grandmother’s clothes and personal bedding were disappearing although they were all clearly labeled. All sorts of pjs showed up with her name on them. You can’t just write a person’s name on a random shirt and gaslight them that it was theirs. Her vision deteriorated until she was legit blind and no procedures changed. I think bc employees knew her when she had a little vision they just ignored that her abilities changed, even after I put a written request for new care plan. Her food is supposed to be on a plate with a little fence so it doesn’t fall off, and cut up for her. It’s been about 6 or 8 months and it still isn’t. They changed her cup color so she can see it better -not helpful if she’s BLIND. People don’t introduce themselves when they come in so she knows someone is there. Recently she got a light case of covid and was put in quarantine. They gave us a new room# and phone#. We were never able to reach her on it. I called the front desk to get updates on her condition, got transferred, it rings for literally 7-10 minutes, I call back, I get transferred to voicemails, I leave messages, I get no callback. I went up to the facility to find out what’s going on and find she’s been moved to another room (another phone number) and we weren’t updated. Still no callbacks. She finally answers her phone and talks about needing her talking clock, lotion, tissue box, electric razor, and for all that’s holy, A GLASS OF WATER, and she can’t find the trash can. These are things that should’ve moved rooms with her. And if she has the items and can’t find them bc she’s blind, why can’t anyone spend 45 seconds with her to help her locate them?? Only when you start a formal complaint does anyone spend two minutes to do these simple compassionate acts.

Precious57

Everyone was very nice except of a couple nurses. I’m very mad because I had them do my laundry but they lost some of my clothes and now they are coming up with every excuse in the book. I feel they owe me money for my lost clothes. I love going to Rehab for physical and occupational therapy they are the best

Rclato

Tried desperately to get my father here, due to the location. Was given the run a round for a week and then told he did not qualify for Medicaid when I had two homes that stated that he did. Refused to call back. Did not even look at our financial records. Blatantly lied to me and my mother. We are good people that really could have used their understanding and help in a time of need. If they treated us like this how would they treat your loved ones!!!

Lejade

My mother was admitted to San Gabriel Rehabilitation And Care Center following hip surgery. While there she contracted covid extending her stay. The day after her discharge she ended up in the hospital for dehydration, malnutrition, UTI and a bacterial infection. Also her BP was 70/30. That place needs to be shut down immediately. One star is more than they deserve.

Houli

My mother was a resident here for about a year. She passed May 8th. During this horrible pandemic, the staff, nurses, EVERYONE in this facility checked our temperatures, made us wash our hands, put gloves on us, new masks and a cloth robe to wear while inside. We were able to sit with my mom and be with her until her last breath. The facility took every single measure to make sure the residents and staff were safe. I always saw staff being attentive, caring and loving. If I had to make the choice to admit a loved one to this facility I would do again. No one has control of this virus, unfortunately it is the inevitable. I thank everyone at San Gabriel for their hard work, determination and too keep all staff and residents safe.