Remington Medical Resort-Richardson

Roberto Garcia

They have this African nurses with no English or very little English English,very rude and disrespectful with the residents and family members .

alphabetafish

My husband has dementia and he thought his diaper needed changing so we pressed the call light. The aide came and said he’d be right back but he never came back. I asked the nurse who told me he went to lunch. When he returned I asked him why he said he’d be right back if he was leaving and he angrily told me he was entitled to his lunch and my husband wasn’t his only patient. When he opened his diaper and saw it was dry, instead of closing it back up he said “here’s the wet diaper you’re yelling about “. I wasn’t yelling. Then he took the diaper to the nurse and she took pictures of it before he put it back on. Later that night, my husband needed his diaper changed at 8:30 pm and we pressed the call light and nobody came until 11:15. His shift was over at 10:00. He ignored my husband and went home. That is only one of the ways we were mistreated at Remington. They didn’t give my husband one of his meds the whole time he was there. They took an X-ray when he fell and never gave me the results even though I asked for them every day. They lost the sample for a CDiff test so we never got the results after we stayed four extra days to wait for them. The test had been ordered a week prior but the sample wasn’t collected. The nurses didn’t want to put dressing on his bedsore, I had to argue with them to get them to do it. I changed his diaper myself on a few occasions because they made us wait so long. It was a horrible experience and we won’t be back.

johnowen68

My mom is at Remington for recuperating and PT after surgery on her knee. Remington accepted her even after the hospital told them my mom’s antibiotic for the IV drip was expensive. They complained day one and she didn’t get her IV until the second day. Today, they told her they were out of her antibiotic. Not, we’re going to get more, but we’re out. Did I mention that the infection this antibiotic is for could lead to amputation of her knee replacement? Third surgery due to infection in the bone. Totally do NOT recommend leaving your loved one in their care.

SteveShutt1

The therapists at Remington are outstanding. The administrators are horrible , unresponsive, and inept. They don’t respond when they are asked to return phone calls or meet in person. They are very understaffed and don’t care about anyone but themselves. Avoid this place at all cost

CASEY CAT

A member of my family was an inpatient there for 2 weeks and was in worse shape when they left than they were when admitted. Was home 2 hours when we had to call 911 to take him to hospital ER. Was discharged way to early after glowing reports of how well they were. Medication changes, do not recommend.

Rodney W

My wife is a stroke survivor with aphasia. Communication is difficult for her. She loved every thing about her stay other than missing family. Her stay was during the covid19 time. The Administrator, Director of Nursing, and staff communicated well and always had an open door. If we need another stay in the future we would go back. I can recommend Remington highly.