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Landmark of Plano
1621 Coit Rd, Plano, TX 75075
Featured Review
5
|
December 8, 2023
So far, everything about Landmark of Plano has been nice. The staff is real nice and they take care of my mother. She says the food is pretty good. Cleanliness is good. It's clean and well taken care of.
Community Comparison
Currently Viewing
Bedroom Type
one bedroom apartment, two bedroom apartment, studio
Starting Price
$2,300/mo
Care Types
Assisted Living, Independent Living, Memory Care, Continuing Care Communities, Nursing Homes
Bedroom Type
one bedroom apartment, two bedroom apartment, studio
Starting Price
$3,950/mo
Care Types
Memory Care, Assisted Living, Nursing Homes
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About Landmark of Plano in Plano, Texas
Landmark of Plano is a Senior Living provider in Plano, Texas that offers residents Nursing Homes services. Contact Landmark of Plano for more details on services and rates.
Services and Amenities of Landmark of Plano in Plano, Texas
Aquatic Amenities
- Hot Tub Spa
Outside Amenities
- Garden
Dining
- Guest Meals
Languages
- English spoken
- Spanish Spoken
- German spoken
- Cantonese spoken
- Italian spoken
- Mandarin spoken
- Vietnamese spoken
Medicare
Health
1.0
Overall
2.0
Quality
5.0
Staff
1.0
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Reviews of Landmark of Plano in Plano, Texas
3.0
(12 reviews)
Facility
5.0
Staff
5.0
Activities
5.0
Cynthia
5
|
December 8, 2023
So far, everything about Landmark of Plano has been nice. The staff is real nice and they take care of my mother. She says the food is pretty good. Cleanliness is good. It's clean and well taken care of.
Izabella
4
|
April 18, 2018
My mother is in Heritage Manor Healthcare Center. She had rehabilitation for a few days and then transferred to nursing for long-term care. Everything's OK and they're taking care of her. The doctor comes to visit her and the nurses are qualified. She's been in bed right now for three months and they turn her every hour of every couple of hours. She's in a feeding tube because she couldn't swallow and they're doing a good job. She has a roommate because she has a low income and it is not really big. They have on one side of the building the rooms for rehabilitation where she did physical therapy. They did some repairs on the facility. It's an old building, but it is nice and clean. The doctor and the staff are very attentive. They have activities, but my mom doesn't participate. They play Bingo and they bring in musicians. According to their schedule, they visit him and they change him. So far, so good.
Kathy Ann
5
|
October 14, 2017
This nursing home was recommended to me by a palliative care doctor at Baylor Plano. I ignored his advice and had my Mom sent to another nursing home in Plano, a decision which I regretted immediately. I went to Heritage Manor for a tour. Every staff person I came in touch with was warm and friendly. I met two families who had family living there and they had high praise. A resident and a person whose father had lived there until death about Heritage and they had the highest praise. This facility is not brand new, but it is clean and comfortable. I would highly recommend it. A doctor commented that the quality of care at a nursing home is not equal to its new decor. This is true.
skpc95
2
|
October 27, 2016
I have a family member at Heritage Manor, and the main nurse is really insensitive and does not show any care or concern for her patients. She was rude to the patient, myself, my husband, and other visitors. I spoke to several patients there in the main lobby, and nobody had anything nice to say about her. However, the assistants are great. There are several who really took the time to help. The facility is old and not very clean in appearance, and the nurse also is not clear about providing proper instructions to the assistants regarding patient care, so there was some confusion regarding the medications. In general, I would recommend making random visits to check on the care of your loved one. And, you really have to pay attention to how they are being treated. I am starting to document the things that happen because unfortunately, the nurse has proven to be rude, uncaring, and unprofessional. I am doing my best to try and find another facility.
acappella
5
|
April 8, 2015
My mother came to Heritage after being in another facility for 3 weeks with no improvement. Within 2 weeks at Heritage she was on her feet, walking and now home. The personal at Hertiage where all concerned with her recovery. Employees work as a team...there is no that's not my job attitude. Employees also seem to enjoy coming to work, that passion is passed on in the care they provide. The facility is older but clean. It's not fancy as the first rehab she was in but fancy didn't cut it.
1976Rhall
3
|
August 31, 2014
My mother has been a resident for 3 years and there has been a tremendous improvement in the last six months! My mother gets the help she needs and they are very responsive to my concerns. I've never had anything but kindness shown to us.
Bluebird21
4
|
August 14, 2014
I have no complaints, it took a week or 2 of getting to know staff and working together with them to have our mothers needs and likes met/known. I can honestly say, the nurses and cna's on her wing genuinely care and do their best. I never realized how difficult yet important their job is-I've overheard first hand a cna being yelled at by a resident having a bad day yet still reply with a pleasant professional tone. The food is also actually very tasty and always appealing. In our mom's case, it has also been tailored for her needs. The key here is communication and involvement. Visit often, get to know everyone. Spend a little time visiting, you'll see the effort everyone makes daily to create a team/family type environment, even the residents seem to care about one another.
Robert D
4
|
March 28, 2014
My mother-in-law lives at Heritage Manor and we visit at least once every two weeks and drop by randomly. My wife and I spend time talking with the nurses and staff members that tend to her wing of the facility. When we need to make them aware of anything, we speak to the nursing staff or doctor directly. They have always responded to our needs. They have a hard and thankless job. Be kind and thank them for taking care of your family member. It goes a long way. If it's time for a family member's need to enter a nursing home, I recommend that you make regular visits and be a part of their care. You will find that the staff will take better care of your loved one if you stay involved. I have no complaints.
Jeannette3
1
|
August 28, 2013
My visit at Heritage Manor Healthcare Center was very disappointing. The place smelled bad and I saw residents who asked for help but were ignored. The worst part of my visit was that there was a man who yelled for help but no one went and checked on him. It would be better if they were more attentive.
RUNawayfromHeritage
1
|
May 17, 2012
They didn't feed my relative for over 24 hours. They tried to lie and say they did but I was there during one of the times they said they fed him. He was there for therapy and not once in 3 days did he get it. They tried to say he was sleeping... which isn't true. I had a paid "babysitter" that said they didn't even try. When I made them bring him food, they brought peanut butter sandwiches. There was urine on the floor in the room. They called me many times his first day to come take care of him - within the first 12 hours. The room was always at 85 degrees. This place needs to be shut down. Do not let your family stay here. You will regret it. If I could rate this place less than one star I would.
Shanaynay
1
|
May 16, 2012
The people who work there only care about opening your mail and cashing your SSI checks. They look like hoods and the place has an obscene ghetto feel to it. I would say go somewhere else.
Daddy'sGirl7
1
|
June 13, 2011
My mother-in-law had to leave an assisted living facility to move to a nursing home due to the severity of her osteoporosis. My father-in-law was mobile but had alzheimers and did not want to be separated from his wife. The administrative offices assured us that they could stay together and they had lots of experience and expertise with alzheimer's patients. This could not have been further from the truth. My husband and I would get calls around 3:00 a.m. asking my husband to come and "do something" with his father. One of the nurses told me that the night staff often locked my father-in-law in his room so they didn't have to deal with him. My mother-in-law kept dropping weight. We finally realized the staff would bring her a tray of food but would not open the containers or help feed her. She had never had bedsores until she moved to that facility. We hired a private nurse to stay with them 24/7 until we could find another facility. I noticed alot of neglect with other patients while I was visiting. One poor woman was strapped to her bed and would constantly set alarms off. I bought her a stuffed animal to hold and pet and that seemed to calm her down. Our complaints were never taken seriously at the facility so we reported them to the proper authorities and of course moved my in-laws out.
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