The Colonnades at Reflection Bay

Senft

The rooms are clean but dated. Was hare for 14 day, post surgery rehab. Food : tasteless, sparce, in many cases inedible. Staff: As usual with facilities like this there were good and bad. Most of the CNAs did an acceptable join. One or two nurses/LVNs did just okay. I was totally ignored by the staff for the first 4 1/2 hours that I was in there. Not one person came in to say hi or explain anything to me. I have several cardiac conditions. My cardiac meds were bot available for 48 hours. Had to...

Provider Response

TRW2

Do not take your relative here under any circumstances. The Management is deplorable. They did not keep the family abreast on the decisions being made for the patient. My Aunt and Step father were admitted both were sent to a hospital on several occasions with no attempt to contact the family. The case worker Stacy is joke. she never comes to work nor informs the family of next steps. My Step father was a covid survivor. He was left with a trek and G tube and my 79 year old mom got one day of...

Provider Response

TZW

PLEASE DO YOUR RESEARCH BEFORE ADMITTING YOUR LOVED ONES!! Zero stars should be an option...the Colonnades deserves ZERO! Your head nurse on the 2nd floor showed no empathy for our family!! Disgusting attitudes if you hate your job...then quit!! Now we realize why your facility had so many empty beds and able to take my grandmother in so quickly. Your service and attention to the resident's is deplorable. No one is working on the same agenda here. Very unprofessional!! Within a week of admitting...

Provider Response

Gabby18

BEWARE - NEGLIGENT - DO NOT PUT YOUR LOVE ONE HERE. The facility looks fabulous but the buck stops there! My husband transferred from Methodist Hospital to this facility on a Friday for skilled nursing services. He was clear headed and able to talk and use his phone. On the third day, we noticed he would hardly talk and would not answer his cell phone. On the 6th day, he was moved from one wing to another when I arrived. I was told an ambulance was called cause his sodium level was high. I we...

Provider Response

534

My sister was in the facility for two months and never was bathed and was left with a soiled diapers on for hours no one answers the phone

Provider Response

concerned for my grandma

Management has it down to make this place look nice but don’t be deceived. The carpet on the first floor had been replaced so the smell of urine doesn’t hit you until you go to the second floor. The level of care is terrible and most staff is there just to collect a paycheck. One one occasion when I went to visit my loved one and as soon as I walked in the room, the smell of urine was overpowering. When I checked the bed, it was wet so no telling how long it had been since my loved one was la...

Provider Response

MrsteeWarren

If you love and care about your loved one don't be fooled by the beautiful big building because thats all it is My grandmother went to the colonnade at reflection bay on 7/5/19 for therapy and IV antibiotics and on her 11th day she went into a diabetic coma and passed away 1month later she never came out of the coma my grandmother was in her right mind she was a little hard of hearing and she was heavy set every day my grandmother would still have on the clothes i dressed her in the night before...

kelsc

If I could give this facility and negative 5 star review I would. Let's start with the overwhelming smell of urine that blasts you in the face as soon as you walk through the front door. The nurses don't seem concerned about any of the patient's well being. My mother was transported there and had just barely missed dinner however the facility knew that she was on her way and still no tray was held back for her. When asking the nurse about her dinner tray the nurse replied "the guy down the hall ...

deebondlvn

My brother in for rehab. Physical therapy is great, nutrition , nursing and aid care just the opposite. Room is nice, but that nursing home odor hits you as you open the door. The meals are a joke. Regular diet dinner on Saturday was a 2 inch slice of pizza and 4 fried mushroom caps. What??? How is that nutritious? When he asked for a second cup of coffee at breakfast the aide muttered that he was lucky to even get one. Facility is gorgeous, but the staff drag it down. Physical therapy ...

Tammi Kirby

Recovered from knee replacement surgery at the The Colonnades and loved every minute of it. The interior is gorgeous, my room was beautiful with a private bathroom and little mini-kitchen. Most of the nurses were way above average; professional, knowledgeable and very compassionate. For example Nurse "Sheena" was an absolute doll who was very efficient, always supportive and i felt safe knowing she was right outside my door. She was always quick to respond to my needs but when asked eagerly ...

Taylor1968

My father was a respite patient there from January 18th-22nd, and the services or lack of services he received was truly horrible and an absolute nightmare. The logo reads committed to excellence, compassionate and delivers the best care that is effective, WHICH IS A FAR STRETCH FROM THE TRUTH! This is one of the worst facilities that my family has ever experienced. The appearance on the outside is beautiful, but when the doors open it is absolute horror! We have all heard bad stories about ...

Provider Response

Professional C

You have to start with the top. The DON Rose is very rude and not good to her employees. I have seen CNAs work 3 consecutive 10-12 hour shifts. CNAs who have done wrong by clients continue to have jobs and residents continue to sit in pee and poop. I would not trust my loved one in this facility

Provider Response

Dalia

The Colonnades at Reflection Bay is pretty new and has a reading room, a library, an area with a fireplace and a piano, a very lovely dining area, an exercise room, and nursing stations. The bedrooms were more like apartments and you could bring in your own décor. It had very nice furniture and no smell whatsoever. It was kept up very well. The residents looked happy to me. There were people reading, playing the piano, and looked quite busy as far as activities go. There was a physical therapist...

windsor

The facility smells and was just downright filthy. No human being should be subjected to the living conditions exhibited at this facility. If you care anything about your love one health, safety and recovery, then the Colonades @Reflection Bay is not where you want to take your love ones if you want them properly cared for. Bringing filth issues to the management angered upper management. State Board went out and admitted they found issues at this facility. Smell was just atrocious. I think the...

BriannaJackson

Our experience with this facility was wonderful. This was all new to us as we had not had to have a family member in a facility. The staff were wonderful, very helpful and friendly. The nurses were always there when we needed them. The rehab team was great and did a wonderful job. I would recommend this facility to anyone needing care.

wayne1234

Facility and staff were very nice and staff very caring. My dad had a wonderful recovery. If we ever need to come again this is the place to be!

Marj702516

We went to The Colonnades. It was well maintained. We saw a private room. I would like to see them have hot food. They had a therapy room and a chapel. Everyone was friendly and helpful. It was in a very nice area. It was convenient to everything. They had a patio where residents could walk.

Worse Experience

My father was a resident in the so called skilled area at this facility from December 2015 - March 2016. There are really no words to describe the horrific care my father received. Unfortunately my father required total care and was unable to use the call light on his own. I retired from my job of almost 40 years to be there daily. The staff was neglectful with my presence or other family member presence so I can only imagine what they did when we weren't there. He was rushed to the hospital twi...

Caring_2644998

Do not go here or let your loved one stay here. I had a wound and I could not get appropriate medical attention. My husband and I did the best we could with drugstore ointments, etc. We were told "that's not my job" - nurse and "the doctor is not seeing anyone on your hall today". I eventually had to have 3 surgeries on this wound after I left The Colonnades. Getting attention from the nursing staff is usually hard. I had problems getting the meds on a regular basis. Several times I had to...

Reflection

As you can see I am giving this institution 1 stars . Only because I must if they had a 0 stars that is what they deserve . Take my advice and the advice from the other negative reviewers . On the other hand if you want an unprofessional office staff to call and ask for payment when they are not prepared to send you an itemized bill of charges . When we requested that a bill be sent it was only a credit card authorization form that said for general care . If it had said cost for non existent car...

Carb1

Yes the Colonades has some problems but overall I love the facility. The new staff are great and they are really making some changes. The only bad thing is they are understaffed but the people that are there bust their butts to help solve any problems I have with my mom. I would recommend it to other families.

JRMNash

My Mom and Dad were both residents of this facility. Mom's stay was a constant roller coaster ride of trying to get people to remotely do what they promised, and were paid to do. Since Mom was able to verbalize her needs, she was somewhat capable of getting her needs fulfilled by the incompetent, lazy, illiterate staff. The so called "Care Plan Meetings" were a joke.. they told you everything you wanted to hear, and followed through with nothing. It took me over a year to get them to provide ...

RickM

The Colonnades at Reflection Bay is in no way a skilled nursing center and doesn’t even deserve a one star rating. My Dad was a resident for over a year and in the beginning, it was a fairly good facility that I would rate at 3-stars; however, we watched the level of care deteriorate at an alarming rate and today, one star is generous. My Mom was a resident before my Dad and we had no problems with the facility then. At the Colonnades, you will be lucky to find a nurse or CNA on the floor duri...

bayubabe

My husband was a patient at the Colonnades at Reflection Bay during March of 2015. To say that the quality of care was subpar is an extreme understatement. On several occasions my husband was allowed to lay in his body waste for 2-3 hours before someone would come and help him. This was reported to the director of nursing who in turn failed to report this to the director of the Colonnades. On one occasion when my husband used the call button it was over a hour and a half before someone came t...

RN 1

my husband was a patient in the skilled nursing part for 100 days. We had 2 insurances- medicare and aetna. never was i told i would have anything to pay. i took my husband home after 100days and he died. i was there every day for 100 days and no one talked to me about co-pays or money i would have to pay. now i am getting bills for 7,800 dollars with no explaination. no one from the colonnades will call me back. do not use this facility for your love ones. i wish i had not. living on ...

Allison6

They weren't able to get my mother's medication. I literally had to wake up at 3 in the morning and go to the 24-hour Walgreens. They didn't have anybody to bring it. It was her seizure medication, and she was without seizure meds for about 12 hours. We were afraid that something was going to happen. Therefore, I had to go out and travel to get it myself at 3 in the morning. I always encourage people to read the reviews because people are not going to just say those things for no reason. I felt...

mlfrasier

The most uncaring people I've ever met!!!! The wait time to go to the bathroom is over an hour sometimes!! Animals get better treatment!!!

NickS87

My grandmother just passed away a month ago from Alzheimer's and was previously at The Colonnades. If we could give less that 1 star, we would. My grandmother has multiple issues at this facility. She began to lose teeth, and the nurse staff had no clue as to when or how she lost them. Then my grandmother had a stroke, and it went unnoticed by ANY of the staff until my aunt went on her daily visit. When she asked the nursing staff how long she had been like that, the only reasoning they could p...

Vanessa4

I didn’t have a good experience at The Colonnades. The people were not good; you’d ask them to do something for you, and then they say yeah and may not get to it for three days. They lack attention to the patients. Although the facility on the outside was beautiful, the patient thing was not. She didn’t like the food. They have arts and crafts, and they have a lot to keep the people busy as part of their activities.

KL2

The Colonnades at Reflection Bay is the only place where my father could get a private room and a private bath. We pay a little extra, and Medicaid supplements the rest. So it was that important that he has his own room and his own bathroom, but the care is minimal and I have to supplement it with others. They are understaffed, and not with what I would call quality staff members. They don't keep the good nurses, and there are not a lot of incentives for them to stay. But, this place is very cle...

Txlady78

I went to visit my mother on Sunday February 16, 2014. I was stopped by a nursing home employee who worked on the hallway where my lived. She told me that my mother was no longer there. At first I thought she meant they moved her to a different room. Then I was getting upset because I thought she had been sent to the hospital without myself or any of my siblings being notified. The employee informed me that my mother had passed away! I am so hurt and angry! My brother (who had arrived by this t...

itsanightmare

After the nice lady gives you the grand tour and shows you how nice everything is, ask to speak with a family member of a patient who is here. These are the problems with The Colonnades: 1. Poor management. That is at the root of all the other problems. 2. High turnover rate with the aides and nurses. 3. Chronically understaffed. Talk to an actual aide and ask her how many patients she has to take care of. If your loved one does not require much care, then this place might be okay, but otherw...

Val6

We had come across The Colonnades when we got a list from an attorney about Medicaid-qualifying facilities. We went and visited five of them. This place was relatively new so we chose this one for my father-in-law. The facility was nice. They had private rooms available and their rooms were nice. The staff seemed good and helpful. They also accommodated my father-in-law's diet. They had pureed food, so they accommodated that. We weren't there for very long honestly and he was there for maybe fou...

dissatisfiedone

I am the relative of a resident. My relative has been in the facility for some time now. As stated by others who have submitted a review of the facility, the building and accommodations are very nice. The shortcomings lie with the facility being way understaffed due to excessive turnovers in both the administrative and nursing staff. My relative experiences long delays in receiving medications and other nursing staff responsibilities. They are always having problems with the kitchen help and...

Caring ESL

The Colonnades is a beautiful facility. It is very well-kept. It is like what I expect to see in a fine home wherein there is a very nice decor. One thing I especially like in this facility is their rehabilitation room, it was very well thought out with good equipment. The therapists I talked to seem to know what they were talking about.

not satisfied

Although this place is beautiful and in a conveinent location, the staff is horrible. My grandmother was there for rehabilitation and she rang the call bell in regards to her medication, which was over an hour past due, and I stood outside of her room and looked at the nurses' station where there were 2 people seated, hearing the alarm go off, and no one moved to answer it. I filmed and timed it on my cell phone. In the meantime, the man across the hall pushed his call button, so now there were ...

daphtrevino

This place is very understaffed and does not give your loved one the personal care and attention that you expect. The facility has 1 nurse to 19 patients and one doctor to approximately 141 patients. My father was in this facility for only 4 weeks to do some rehabilitation. During that time he inherited an infection and lost 24 pounds before they put him back in the hospital because they could not find where the infection was coming from. Low and behold his infection came from a bed sore tha...

caresurfer

The Colonnades has a great location "“ there's public transportation, and there are a lot of stores nearby. The facility provides transportation for the residents as well. When you walk into the facility, there are two to three big common areas. They have a receptionist to greet you, and a nurse on staff. They have wellness programs for the residents. The rooms are large, and are generally apartment-style. They have walking paths and an activities director, plus lots of engagement opportuniti...